Hi all,

We just released 19.06.01 to the App Store on June 16, 2019.

Would you please update to 19.06.01 and check if the problem is fixed?

If the problem still persists, please try the following steps.

1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
3. Tap Sign Out.
4. Tap Sign In to sign back into Document Cloud.

Thank you for your patience.

All of a sudden I can’t save files to the cloud. I send to cloud and get message that file has been saved. A few minutes later a message pops up saying unable to save file...

Hi,

If you are using Adobe Document Cloud (not other cloud storage), we suspect that your problem may be caused by the exceeded Document Cloud storage quota.

Document Cloud includes 2GB of free storage or 100GB of storage with Acrobat DC subscription.

https://helpx.adobe.com/document-cloud/help/file-size-limitations.html

Is it possible that you hit the storage limit?

To check your current storage usage

1. Go to https://assets.adobe.com in a web browser.
2. Sign in with your Adobe ID that you use for Acrobat Reader.
3. Look at the bottom-left corner for the storage usage.

See the attached screenshot: Cloud Storage.png

If it is nearly full, would you please try deleting old/unneeded large files from Acrobat Reader on iPhone/iPad? Does saving a document to Document Cloud finish successfully after that?

Please let us know what you find.

Thank you for your help.

Hi,

Would you please provide more details about the problem?

"the cloud" - Do you mean Adobe Document Cloud or something else (e.g. Dropbox, Google Drive, Microsoft OneDrive)?

Do you see an error message when you try to save or rename a file? What is the message?

Does the problem happen with all cloud files or a few files?

Thank you for your help.