Settings and activity
106 results found
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3 votes
An error occurred while saving the comment -
2 votes
An error occurred while saving the comment Hi,
Would you please tell us which mail app that you are trying to open an PDF attachment from?
Thank you.
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53 votes
Hi Geoff,
You cannot move files in Home > Recent. Please switch to Files > Locations to move files.
1. Tap “Files” at the bottom tab bar.
2. Select a location (e.g. “On This iPad/iPhone”, “Document Cloud”).
3. Tap “…”.
4. Tap “Move” from the menu that pops up.
5. Select a destination folder.
6. Tap Move.Hope this helps.
An error occurred while saving the comment Saving a document from one location to another location (e.g. saving a document on Document Cloud to iPhone/iPad) is not supported.
Sorry for any inconvenience caused.
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1 vote
An error occurred while saving the comment Hi,
One of the screenshots that you shared with us privately indicated that your PDF document is a special type of PDF called "dynamic XFA".
Acrobat Reader mobile apps (for iOS and Android) do not support dynamic XFA documents.
Please take a look at the other post with the same issue.
https://acrobat.uservoice.com/forums/914680/suggestions/36498343Please use the desktop version of Acrobat Reader on a Windows or Mac computer to open dynamic XFA documents.
Sorry for the inconvenience.
An error occurred while saving the comment Hi,
In general, Acrobat Reader for iOS can open encrypted PDF documents for viewing.
I suspect that you have a special type of PDF document.
For example, your PDF document may be protected by DRM (Digital Rights Management) by third-parties (such as Vitrium).
Do you see an error message or a dialog prompting for username & password when you try opening the PDF document?
Would you please attach a screenshot in your next reply?
Thank you for your help.
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2 votes
An error occurred while saving the comment Hi,
If you can see the files in search results, the files are not lost.
Are you looking at the Home screen? The Home screen shows recently opened documents only.
Please tap "Files" in the bottom bar and select the location where your files are located. (See the attached screenshot: Files Locations.png)
* On This iPad/iPhone
* Document Cloud
* Dropbox
* More Locations (other cloud storage) such as iCloud Drive, OneDrive, Google DriveHope this helps.
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1 vote
An error occurred while saving the comment Hi,
Please take a look at the "Change your Adobe ID" section in the following online Help document.
https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html
Thank you.
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1 vote
An error occurred while saving the comment Hi,
If you long-press over text and get the context menu with "Note | Text | Freehand", it means that Acrobat did not recognize it as real text.
Please take a look at the two attached screenshots to see the difference.
Do you have a scanned PDF by any chance? A scanned PDF contains text *images* not real text.
Unless you use an advanced PDF editor app, such as the desktop version of Acrobat Pro, with OCR (optical character recognition) to generate a PDF document containing real text, you will not be able to use the "Define" feature or add text markup annotations (Highlight, Underline, and Strikethrough).
Sorry for the inconvenience.
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8 votes
An error occurred while saving the comment Hi,
Would you please provide more details about the problem?
Do you see the alert with the message "Download an older version of this app"? (See the attached screenshot: LastCompatibleVersion.png)
The system requirement for Acrobat Reader 18.09.13 (released on October 1, 2018) or newer is iOS 11.2 or newer.
What is the iOS version on your iPad/iPhone? What is your device model (e.g. iPad Air 2nd generation, iPhone X)?
If you can attach a screenshot to your next reply, it would be helpful for us to troubleshoot.
Thank you.
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1 vote
An error occurred while saving the comment Hi,
Thank you for the feedback.
I am wondering if you are looking at the Home Recent screen, where there is no option to add a new folder.
To add a new folder
1. Tap "Files" in the bottom bar.
2. Select a location (e.g. "On This iPhone/iPad, Document Cloud, Dropbox).
3. Tap the blue circle button in the lower-right corner.
4. Tap "New Folder".Please see the attached screenshot (New Folder.png).
Hope this helps.
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4 votes
An error occurred while saving the comment Hi Lazz,
The PDF document opened on your Chromebook is a special type of PDF called "dynamic XFA" form.
Acrobat Reader mobile apps for iOS and Android and web browsers (e.g. Google Chrome, Apple Safari) do not support rendering of XFA forms.
Please see the related thread:
XFA forms: Adobe Acrobat Reader unable to open certain pdf files, suggests use of Adobe Acrobat Reader DC for Mac or Windows
https://acrobat.uservoice.com/forums/914680/suggestions/36498343We apologize for any inconvenience caused.
An error occurred while saving the comment Hi,
Is your problem opening or downloading a form from a government website? Do you see an error message?
Would you please share the link to the form, if it's publicly available from the website?
My guess is that the form is a special type of form called "static/dynamic XFA form" that is not supported by Acrobat Reader mobile apps for iOS and Android. A workaround is to use the desktop version of Acrobat Reader on your Windows or Mac computer.
We can confirm it if you can provide the link to the form.
Thank you for your help.
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1 vote
An error occurred while saving the comment Hi,
The "Send a Flattened Copy" option has been moved to Acrobat's Settings > Preference.
Please take a look at the FAQ document.
https://acrobat.uservoice.com/knowledgebase/articles/1891918
Hope this helps.
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21 votes
An error occurred while saving the comment Hi,
I renamed the title of your request from
"Please add a reading mode to app. Not to dim while reading."
to
"Please add 'Brightness Lock' to app. Not to dim while reading."Acrobat Reader for iOS has the menu item called "Reading Mode" in View Settings. Please see the attached screenshot.
However, Reading Mode is not the same thing as "Brightness Lock".
Acrobat Reader for iOS does not support Brightness Lock to prevent the screen from dimming.
We will leave your request open to see if other users vote for it.
Sorry for the confusion.
An error occurred while saving the comment Renamed "Reading Mode" to "Brightness Lock".
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8 votes
An error occurred while saving the comment "Pdf pages can not download and open even"
Would you please provide more details about the problem?
A screenshot would be very helpful for us to understand what you see on your iPad/iPhone.
Thank you.
An error occurred while saving the comment Hi,
Is the PDF document opened in some other app, such as Safari (web browser) or Mail?
Please take a look at the FAQ document to see if it helps.
https://forums.adobe.com/docs/DOC-5901
If you see an error message when you try to download or open the PDF document, please attach a screenshot in your next reply.
Thank you.
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1 vote
An error occurred while saving the comment Hi,
To cancel the subscription that you purchased from Apple
https://support.apple.com/en-us/HT202039#subscriptions
or request a refund from Apple
https://support.apple.com/en-us/HT204084
Hope this helps.
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1 vote
An error occurred while saving the comment Hi,
To cancel the subscription that you purchased from Apple
https://support.apple.com/en-us/HT202039#subscriptions
or request a refund from Apple
https://support.apple.com/en-us/HT204084
Hope this helps.
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3 votes
An error occurred while saving the comment Hi,
To access the Commenting or Fill & Sign tool
1. Open a PDF document.
2. Tap the blue button with pencil icon at the bottom-right corner.
3. Select "Comment" or "Fill & Sign".Please see the attached screenshots: Step 2.png, Step 3.png
If a PDF document is encrypted or has document permissions to disallow "editing", the blue button and the tools will not be available to make any changes.
Hope this helps.
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1 vote
An error occurred while saving the comment Hi,
The screenshot shows a special type of PDF document called "dynamic XFA".
Unfortunately, Acrobat Reader mobile apps for iOS and Android do not support XFA documents/forms.
Please use the desktop version of Acrobat Reader to view the dynamic XFA document on a Windows or Mac computer.
We apologize for any inconvenience caused.
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1 vote
An error occurred while saving the comment Hi Dee,
Acrobat Reader for iOS does support "Find in Document".
1. Open a PDF document in Acrobat.
2. Tap the magnifying glass icon in the top bar.
Please see the attached screenshot: Find in Document.png
3. Enter text to find in the document.
4. Press the Search button on the keyboard.Please let us know if it works for you.
Thank you.
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159 votes
An error occurred while saving the comment Hi,
Would you please explain what you mean by "edit"?
Do you mean adding comments (Highlight, Freehand Drawing, Sticky Notes), filling out forms or something else?
Editing text in a PDF document, for example, is available via a paid subscription.
Thank you for your feedback.
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1 vote
An error occurred while saving the comment Hi,
Flash has never been supported on iOS devices.
Adobe will stop updating and distributing the Flash Player at the end of 2020.
Please take a look at the Adobe blog for further explanation.
https://theblog.adobe.com/adobe-flash-update/
Sorry for the inconvenience.
Hi,
Currently, Acrobat provides integrated cloud storage support for Dropbox only. It's not possible to add any other cloud storage to the Files > Locations list on the fly.
We will leave your suggestion open so that other users can vote for it.
Thank you.