AdminGaurav Maheshwari (Software Engineer, Adobe)

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  1. 2 votes
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    1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    With our latest release on 11th Aug. 2020, the issue reported by you has been addressed.
    If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.
    For more information about the release, please refer to the Release Notes and the New Feature Summary web links.
    Hope this helps in addressing the reported issue. We look forward to the continued feedback.

    Thanks,
    Gaurav Maheshwari

  2. 3 votes
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    8 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Can you please provide the information as below :
    1 - Did crashed happen as soon as you selected Edit option? or while in the process of OCR it crashed?
    2 - We would require crash dumps from your system to analyze the case , please perform the following steps :

    Press 'Start' key and search for 'cmd'.
    Launch the Command Prompt in admin i.e. 'Run as Administrator' mode.
    Run these four commands in a one-by-one manner:

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

    Retry the scenario where Acrobat crashes.
    Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter
    You will see .dmp file genearted file recently.
    Please share that dump with us. Note it will be a large file.
    You may upload the logs to Adobe Send and share the link with us via email (Forum Private message *): How to share a file using Adobe Document Cloud

    Thanks,
    Adobe Acrobat Desktop team

  3. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » PDF Forms  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi All,

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    Regards,

    Gaurav

  4. 3 votes
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    4 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi All,

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    Regards,

    Gaurav

    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue.

    This issue is already escalated to the engineering team.
    We will respond to you back on this, as soon as the fix is released.

    Thanks,
    Gaurav Maheshwari

  5. 2 votes
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    2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi All,

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    Regards,

    Gaurav

    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue.

    This issue is already escalated to the engineering team.
    We will respond to you back on this, as soon as the fix is released.

    Thanks,
    Gaurav Maheshwari

  6. 1 vote
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    2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    Regards,

    Gaurav

    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting this issue.
    This has been raised and escalated to the engineering team.

    We are targeting to release fix soon.

    I'll update the thread as soon as we do it.

    Thanks,
    Gaurav Maheshwari

  7. 1 vote
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    2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    Regards,

    Gaurav

    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting this issue.
    This has been raised and escalated to the engineering team.

    We are targeting to release fix soon.

    I'll update the thread as soon as we do it.

    Thanks,
    Gaurav Maheshwari

  8. 104 votes
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    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Feedback for the inclusion of Odia language is noted and escalated to the team.

    Thanks,
    Gaurav Maheshwari

  9. 2 votes
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,
    Can you please provide us the details of the following:
    1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
    a. Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)
    3. Re producible Steps.

    Thanks,
    Gaurav Maheshwari

  10. 1 vote
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    We recently fix these types of issues.
    Can you please retry on the latest version and report to us if you are able to reproduce the issues.

    Regards,
    Gaurav Maheshwari

  11. 1 vote
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Can you please elaborate on these issues.
    What steps did you perform?

    Regards,
    Gaurav Maheshwari

  12. 3 votes
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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    There is also a functionality of Review Recognize Text.
    You can enable it via
    Tools -> Enhance Scans --> Recognize Text -->Correct Recognize Text --> Check Review Recognize Text.

    Can you please try this and let us know if this solves your problem.

    Regards,
    Gaurav Maheshwari

  13. 1 vote
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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Acrobat does have the functionality of running OCR on a complete folder.
    Below is the workflow to access -
    Tools -> Enhance Scans -> Recognize text in multiple files -> Add Files -> Add Folders.

    Thanks,
    Gaurav Maheshwari

  14. 2 votes
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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,
    Thank you for reporting the issue. Can you please provide us the details of the following:
    1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
    a. Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)
    3. Which Scanner did you use for creating the file?
    Regards,

  15. 1 vote
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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    OCR will try to recognize every content as text.
    Can you please elaborate on the concern with some examples.

    Regards,
    Gaurav Maheshwari

  16. 1 vote
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,
    Thank you for reporting the issue. Can you please provide us the details of the following:
    1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
    a. Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)
    3. Input PDF Files

    Regards,
    Gaurav Maheshwari

  17. 2 votes
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,
    Thank you for reporting the issue. Can you please provide us the details of the following:
    1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
    a. Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)

    Regards,

  18. 1 vote
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,
    Thank you for reporting the issue. Can you please provide us the details of the following:
    1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
    a. Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)
    3. Input PDF Files

    Regards,

  19. 1 vote
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,
    Thank you for reporting the issue. Can you please provide us the details of the following:
    1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
    a. Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)
    3. Input PDF Files
    Regards,

  20. 1 vote
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,
    Thank you for reporting the issue. Can you please provide us the details of the following:
    1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
    a. Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)
    3. Input PDF Files

    Regards,
    Gaurav Maheshwari

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