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46 results found

  1. Bug: "No error" message when viewing XFA forms

    1 vote

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    4 comments  ·  Acrobat for Windows and Mac » PDF Forms  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    With our latest release, the issue reported by you has been addressed.
    If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.
    For more information about the release, please refer to the Release Notes and the New Feature Summary web links.
    Hope this helps in addressing the reported issue. We look forward to the continued feedback

    Thanks,
    Gaurav Maheshwari

  2. Interactive button does not load destination page correctly

    1 vote

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    4 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue to us.
    Can you please share few sample issue files with us, so that we can reproduce it on our side?

    Thanks,
    Gaurav

  3. Translation error in Tools -> Scan & OCR Settings (German Lang)

    2 votes

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    4 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    This bug has been fixed with the latest release of Adobe Acrobat.
    We request you to please update your Acrobat to the latest version if not already updated via menu Help-> Check for updates.

    Thanks,
    Gaurav Maheshwari

  4. [BUG] Filled form-field contents only visible after clicking into the form-field when receiving a filled out form from Mac Users

    3 votes

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    3 comments  ·  Acrobat for Windows and Mac » PDF Forms  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    With the latest release of Adobe Acrobat, we have fixed this issue.
    Request you to please upgrade Acrobat to the latest version.

    Thanks,
    Gaurav Maheshwari

    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting this issue.
    This issue is already been worked on, and we are hoping to get fix release in the upcoming releases.

    Regards,
    Gaurav Maheshwari

  5. Get the free Adobe Scan app no Ukraine in the list of countries for telephone numbers

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    With our latest release on 11th Aug. 2020, the issue reported by you has been addressed.
    If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.
    For more information about the release, please refer to the Release Notes and the New Feature Summary web links.
    Hope this helps in addressing the reported issue. We look forward to the continued feedback.

    Thanks,
    Gaurav Maheshwari

  6. Acrobat DC crashes when clicking Edit PDF

    3 votes

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    9 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Can you please provide the information as below :
    1 - Did crashed happen as soon as you selected Edit option? or while in the process of OCR it crashed?
    2 - We would require crash dumps from your system to analyze the case , please perform the following steps :

    Press 'Start' key and search for 'cmd'.
    Launch the Command Prompt in admin i.e. 'Run as Administrator' mode.
    Run these four commands in a one-by-one manner:

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

    Retry the scenario where Acrobat crashes.
    Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter
    You will see .dmp file genearted file recently.
    Please share that dump with us. Note it will be a large file.
    You may upload the logs to Adobe Send and share the link with us via email (Forum Private message *): How to share a file using Adobe Document Cloud

    Thanks,
    Adobe Acrobat Desktop team

  7. Not allowing to scan multiple pages and freezes up

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » PDF Forms  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi All,

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    Regards,

    Gaurav

  8. Printing/scanning issues after update 2020.009.20063

    4 votes

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    4 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi All,

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    Regards,

    Gaurav

    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue.

    This issue is already escalated to the engineering team.
    We will respond to you back on this, as soon as the fix is released.

    Thanks,
    Gaurav Maheshwari

  9. Stuck Optimizing Page 1

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi All,

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    Regards,

    Gaurav

    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue.

    This issue is already escalated to the engineering team.
    We will respond to you back on this, as soon as the fix is released.

    Thanks,
    Gaurav Maheshwari

  10. Multi page scanning

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    Regards,

    Gaurav

    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting this issue.
    This has been raised and escalated to the engineering team.

    We are targeting to release fix soon.

    I'll update the thread as soon as we do it.

    Thanks,
    Gaurav Maheshwari

  11. Multi page scanning

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    Regards,

    Gaurav

    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting this issue.
    This has been raised and escalated to the engineering team.

    We are targeting to release fix soon.

    I'll update the thread as soon as we do it.

    Thanks,
    Gaurav Maheshwari

  12. Inclusion of Indian classic ODIA language in the OCR tool in Acrobat Pro DC.

    117 votes

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    41 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Feedback for the inclusion of Odia language is noted and escalated to the team.

    Thanks,
    Gaurav Maheshwari

  13. Cursor appearance when OCring

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for the feedback.
    I'll forward the request to the engineering team and will come with a fix in the near future.

    Thanks,
    Gaurav Maheshwari

  14. Scanning with Adobe Acrobat DC Version 19.012.20036

    1 vote

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    Resolved  ·  3 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    This issue has been fixed.
    Request you to please update the Acrobat DC to its latest version, and let us know if any issue still persists.

    Thanks,
    Gaurav Maheshwari

    An error occurred while saving the comment
    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue.
    I'll check this at our end, will update with the issue status.

    Thanks,
    Gaurav Maheshwari

  15. Scanned files on flash drive opening up blank pages after security code is entered correctly. brother scanner scanned to Imphomius FD

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,
    Can you please provide us the details of the following:
    1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
    a. Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)
    3. Re producible Steps.

    Thanks,
    Gaurav Maheshwari

  16. Acrobat Pro crash on scanning version: 17.11.30127.54368

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    We recently fix these types of issues.
    Can you please retry on the latest version and report to us if you are able to reproduce the issues.

    Regards,
    Gaurav Maheshwari

  17. Allow Item List resize in Dropdown Properties

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Can you please elaborate on these issues.
    What steps did you perform?

    Regards,
    Gaurav Maheshwari

  18. No way to correct OCR errors in Acrobat pro DC

    8 votes

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    Need Info  ·  6 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    There is also a functionality of Review Recognize Text.
    You can enable it via
    Tools -> Enhance Scans --> Recognize Text -->Correct Recognize Text --> Check Review Recognize Text.

    Can you please try this and let us know if this solves your problem.

    Regards,
    Gaurav Maheshwari

  19. Please Add farsi language support OCR

    2 votes

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    Resolved  ·  3 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for your suggestion.
    We will evaluate and try to accommodate the request in the near future.

    Regards,
    Gaurav Maheshwari

  20. Hotfolder

    1 vote

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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    AdminGaurav Maheshwari (Software Engineer, Adobe) commented  · 

    Hi,

    Acrobat does have the functionality of running OCR on a complete folder.
    Below is the workflow to access -
    Tools -> Enhance Scans -> Recognize text in multiple files -> Add Files -> Add Folders.

    Thanks,
    Gaurav Maheshwari

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