Somya Goel

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  1. 1 vote
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    Somya Goel commented  · 

    We would need Acrobat related logs from your machine to investigate the issue further .Could you please run CC Log collector Tool on your machine which can be downloaded from below mentioned link :-
    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    Please post the logs and share the file name here.

  2. 1 vote
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    Somya Goel commented  · 

    Thanks for raising your concerns to Adobe, currently we do not support more than 2 simultaneous sign-in but we will look into our design to accommodate your request in future.

  3. 1 vote
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    Somya Goel commented  · 

    Hi,

    Please ensure that deployment should confirm to the steps mentioned in our etk- https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/citrix.html

  4. 1 vote
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    Somya Goel commented  · 

    Hi Leigh,

    Please try Sign Out -Sign In again and make sure that you are signing in same email ID for which Acrobat has been purchased and if the issue still persists , we would need Acrobat related logs from your machine to investigate the issue further .Could you please run CC Log collector Tool on your machine which can be downloaded from below mentioned link :-
    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    Please send the generated ZXP file to sogoel@adobe.com.

  5. 3 votes
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    Somya Goel commented  · 

    Hi Peter,

    Please perform following steps to help us investigate the siiue-

    Download the Adobe Log Collector Tool from https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.
    Double click on the file you just downloaded to execute the Log Collector Tool.
    Follow the instructions of the tool (for more details check instructions for macOS and Windows on the download page).
    Send us(sogoel@adobe.com) the zip file that was created on your computer's desktop.

  6. 1 vote
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    Somya Goel commented  · 

    Try to run the uninstall.exe present in the FRL package. In case you didn't find that exe, you can delete the Operating config, Certificates , ASNPs folder from C:\ProgramData\Adobe\ and clear Software\Adobe\Adobe Acrobat in HKCU.

  7. 1 vote
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    Somya Goel commented  · 

    Hi Jagannath,

    Please uninstall this version of Acrobat and follow the steps in below mentioned link to install the correct Acrobat DC-
    https://helpx.adobe.com/in/download-install/kb/download-install-acrobat-subscription.html

  8. 2 votes
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    Somya Goel commented  · 

    Hi Alice,

    Apologies for the trouble you had, please contact Adobe customer support , they will help you with your request.
    Support link - https://helpx.adobe.com/support.html?promoid=1XGJD4QX&mv=other

  9. 5 votes
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    Somya Goel commented  · 

    The new NUL licensing supports Virtual Environment . License-related data is saved in <user>/appdata/Roaming folder which is synced to the VM on login and user can simply roam across multiple servers without any signin prompt again.

    For more information please refer to following link- https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/citrix.html

  10. 1 vote
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    Somya Goel commented  · 

    Acrobat installation is dependent on OS locale. Furthermore there is a provision to explicitly specify language during installation , can you let us know how you are installing the acrobat.

  11. 3 votes
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    Somya Goel commented  · 

    Hi,
    Could you please update the Acrobat to latest version and see if issue is resolved after that.

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    Somya Goel commented  · 

    There is no way available to do single sign on as of now but we have taken note of your request and will look into it. We will update you once the team prioritise it and implement it.

    Thanks.

  12. 1 vote
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    Somya Goel commented  · 

    We have taken note of your request and will look into it. We will update you once the team prioritize it and implement it.

    Thanks.

  13. 2 votes
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    Somya Goel commented  · 

    We are planning to allow the admin to do this in the future. For now, you can submit a support ticket to have engineering look up particular cases, but there isn’t an audit view available as of yet.

  14. 1 vote
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    Somya Goel commented  · 

    We push quarterly releases only and if you want to get optional patch then please download and install from here- https://helpx.adobe.com/in/acrobat/release-note/release-notes-acrobat-reader.html

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