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19 results found

  1. not working

    1 vote

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    1 comment  ·  Acrobat Web » View PDF files  ·  Admin →
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    Somya Goel commented  · 

    Hi Casey,

    To investigate the issue further we would need Acrobat related logs from your machine, could you please upload logs on the cloud and share the link.
    Please use CC Log collector Tool which can be downloaded from below mentioned link :-
    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    Also please mention the version of Acrobat on your machine.

  2. Constant requirement to sign in to our account to use software. Getting impatient...

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Somya Goel commented  · 

    Hello,

    We are sorry that you are facing this issue in Acrobat DC.

    To investigate further, we need you all to collect logs and share with us so that we can investigate the issue.

    Download the log collector tool from:

    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    Run the .exe/.dmg, collect the logs and attach the log .zxp file.

  3. Install complete - licensing issue

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Hi,

    Can you please try signout and re-signing in Acrobat with the Adobe ID on which you have purchased the subscription and if the issue is still not resolved then can you please run the Adobe's log collector tool available at https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and send us the logs to debug the issue.

    Thanks

  4. Why does login change to Microsoft?

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Hi, Could you please login to https://www.adobe.com/ with your existing account to download Acrobat DC else you can download Acrobat on your computer directly from following helpx page-https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

  5. Concurent use of two Adobe ID's on same machine

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Hi,
    Adobe supports single sign-on and hence it is not possible to use different Adobe Products with different Adobe ID's at the same time.

  6. Why am I now having to sign in each time I pull down a PDF file. I have a paid subscription...

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    We would need Acrobat related logs from your machine to investigate the issue further .Could you please run CC Log collector Tool on your machine which can be downloaded from below mentioned link :-
    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    Please post the logs and share the file name here.

  7. Need the Ability to Assign Multiple Licenses for Acrobat to One User

    4 votes

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    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Thanks for raising your concerns to Adobe, currently we do not support more than 2 simultaneous sign-in but we will look into our design to accommodate your request in future.

  8. Disable the information when a user has always two active logons

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Hi,

    Please ensure that deployment should confirm to the steps mentioned in our etk- https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/citrix.html

  9. I purchased Adobe Acrobat DC on 12/19/19. Now you want me to buy it again on 3/2/20?

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Hi Leigh,

    Please try Sign Out -Sign In again and make sure that you are signing in same email ID for which Acrobat has been purchased and if the issue still persists , we would need Acrobat related logs from your machine to investigate the issue further .Could you please run CC Log collector Tool on your machine which can be downloaded from below mentioned link :-
    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    Please send the generated ZXP file to sogoel@adobe.com.

  10. I Always have to sign in everytime I switch on the computer . Surely once signed in can stay signed in . Also the signing in is very poor

    4 votes

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    5 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Hi Peter,

    Please perform following steps to help us investigate the siiue-

    Download the Adobe Log Collector Tool from https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.
    Double click on the file you just downloaded to execute the Log Collector Tool.
    Follow the instructions of the tool (for more details check instructions for macOS and Windows on the download page).
    Send us(sogoel@adobe.com) the zip file that was created on your computer's desktop.

  11. non FRL Acrobat DC is pulling an FRL Acrobat license (even though FRL was uninstalled)

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Try to run the uninstall.exe present in the FRL package. In case you didn't find that exe, you can delete the Operating config, Certificates , ASNPs folder from C:\ProgramData\Adobe\ and clear Software\Adobe\Adobe Acrobat in HKCU.

  12. I have bought a monthly plan. Why is Adobe asking me to register the product?

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Hi Jagannath,

    Please uninstall this version of Acrobat and follow the steps in below mentioned link to install the correct Acrobat DC-
    https://helpx.adobe.com/in/download-install/kb/download-install-acrobat-subscription.html

  13. http://www.adobe.com/misc/bugreport.html

    2 votes

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    8 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Hi Alice,

    Apologies for the trouble you had, please contact Adobe customer support , they will help you with your request.
    Support link - https://helpx.adobe.com/support.html?promoid=1XGJD4QX&mv=other

  14. Acrobat DC serialized deployment for remote desktop/Citrix environments

    6 votes

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    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    The new NUL licensing supports Virtual Environment . License-related data is saved in <user>/appdata/Roaming folder which is synced to the VM on login and user can simply roam across multiple servers without any signin prompt again.

    For more information please refer to following link- https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/citrix.html

  15. We purchased Acrobat DC license in China, where Adobe only provides the Simplified Chinese version of the product. However users who use En

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Acrobat installation is dependent on OS locale. Furthermore there is a provision to explicitly specify language during installation , can you let us know how you are installing the acrobat.

  16. Single Sign On

    19 votes

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    6 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    Hi,
    Could you please update the Acrobat to latest version and see if issue is resolved after that.

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    Somya Goel commented  · 

    There is no way available to do single sign on as of now but we have taken note of your request and will look into it. We will update you once the team prioritise it and implement it.

    Thanks.

  17. This is a one big -*** program that installs very long. I would require a lite version. Optional options could be installed as plugins.

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    We have taken note of your request and will look into it. We will update you once the team prioritize it and implement it.

    Thanks.

  18. is it possible for an administrator to Admin Console to trace who's adding and removing licenses to users?

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    We are planning to allow the admin to do this in the future. For now, you can submit a support ticket to have engineering look up particular cases, but there isn’t an audit view available as of yet.

  19. Admin console - create installer of latest version

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Somya Goel commented  · 

    We push quarterly releases only and if you want to get optional patch then please download and install from here- https://helpx.adobe.com/in/acrobat/release-note/release-notes-acrobat-reader.html