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Acrobat for Windows and Mac: Installation and Licensing

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I purchased Adobe Acrobat DC on 12/19/19. Now you want me to buy it again on 3/2/20?

I purchased a subscription to Acrobat DC on 12/16/2019. I now have to use a trial version of Acrobat DC because whenever I open Acrobat it says I have to use a 7 day trail version or buy it again. What do I have to do to fix this?

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Leigh Dennis shared this idea  ·   ·  Report…  ·  Admin →
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  • Somya Goel commented  ·   ·  Report

    Hi Leigh,

    Please try Sign Out -Sign In again and make sure that you are signing in same email ID for which Acrobat has been purchased and if the issue still persists , we would need Acrobat related logs from your machine to investigate the issue further .Could you please run CC Log collector Tool on your machine which can be downloaded from below mentioned link :-
    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    Please send the generated ZXP file to sogoel@adobe.com.