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Acrobat for Windows and Mac: Installation and Licensing

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Install complete - licensing issue

Installed but tells me 'subscription expired) Just renewed 10/10/20 still says 'subscription expired'

1 vote

Anonymous shared this idea · Oct 20, 2020 · Report… · Admin →

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Somya Goel commented · October 21, 2020 9:24 AM · Report

Hi,

Can you please try signout and re-signing in Acrobat with the Adobe ID on which you have purchased the subscription and if the issue is still not resolved then can you please run the Adobe's log collector tool available at https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and send us the logs to debug the issue.

Thanks

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