9 results found
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Slow performance on the web portal
The general performance of the web portal is quite slow when compared to the mobile app on the same internet connection. I often have to refresh a page multiple times while clearing cache to view the list of documents or even a particular document. See if that could be optimised.
1 voteHi Ameya,
Thanks for your feedback! Team has been working to constantly improve performance of the application and you can expect to see more improvements in the future releases. If you have any other questions, do let us know.
Thanks,
Rohit
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move the submit button to the top of the page
I deal with a lot of seniors and they have a very hard time submitting the documents because the submit button is hidden behind the cookie notification window. I waste so much time talking them through it and often just say "forget it" and then send them a paper copy. Can't something be done about this? Maybe put the submit button on top?
0 votesHello Kim,
We are currently working on improving this experience, thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
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Cookie Warning covers Click to Sign
Our end users are encountering a serious issues with the "Cookie Warning" box because it covers the final "Click to Sign" request and prevents them from finishing the electronic signing process. This has resulted in missed deadlines and huge frustration.
1 voteHello Ruth,
We are currently working on improving this experience thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
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Cookie pop up problems
Please move your cookie bar. Our clients continually think they've signed their documents bust haven't seen the "click to sign" button because it's under the cookie notice. This happens constantly and necessitates numerous emails and phone calls to explain what should be a fast and easy way to get documents signed.
2 votesHello Janet,
We are currently working on improving this experience thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
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Cannot merge same field name files
if you wanna improve your software just do same as free online merging websites, at least using these websites let me merge files with same field names without changing the information.
1 voteHi Anas,
Thanks for reaching out to us and apology for the trouble. We are considering your request and will resolve soon.
Regards,
Shweta
Acrobat Web Team -
Cookie notice is covering the sign-button
Hi, I have some feedback regarding Adobe Sign. It is a great product that almost makes signing, and getting signature on, documents super easy.
The 'almost' is added because your cookie notice is placed over the "click to sign"-button. This leads to people thinking they are done with the process after they have added their signature - with no possibility to know that there is a "click to sign"-button at the end completing the process.
The button is already placed out of sight, making it hard to find, but with the cookie notice over it is impossible.
1 vote -
Not adding a signature block if it was not necessary
In sending a form out, I only needed initials and upon sending "send" the reminder popped up that a signature field had not been added and they would add a signature block. I'm waiting on the form to come back to see exactly where a signature block is added because I did not need signatures. Please update the system that it will not automatically add a signature block where it's not needed, or explain exactly what that pop up means.
1 vote -
Need strikethrough and replace and insert text tools (among others).
Love this tool. It's a consistent issue for designers getting feedback from multiple people and all the file versions associated with that. However, we really need all the commenting tools like "strikethrough and replace" and "insert text". It's actually confusing for commenters who do not have see this option. Also, it makes it more difficult to import comments in InDesign for example. The ability to import comments is such a huge deal for long form documents! Adobe, you're so close to the finish line!!!!
12 votesHi Sarah,
Thanks for your request. We have made a note of the same and shall plan to support in future.
Thanks,
Harshpreet -
Cookie banner hides "click to sign" button
The cookie banner hides the "click to sign" button. This has caused significant confusion for people trying to sign agreements as they aren't aware that they haven't completed the signature process. When I tell them they need to click the "click to sign" button they say they can't find it.
8 votes
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