162 results found
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E-sign Needs to be Changed
The e-sign changes have been very confusing for most of our clients. They don't see the "click to sign" "continue" buttons and about 90% of them miss the final submit button. I have had to get on video screen shares and follow up with clients on outstanding signatures 9/10 for every agreement that gets sent out. It is unsustainable, instead of doing billable work I have to walk them through how to complete an e-signature. I would like you to change this part of your platform into a more user friendly and or obvious format. So that I can stop…
1 voteHi Hamed,
We are sorry you're having troubles using our app. Your feedback is very important to us as it help us understand better the areas in which we can improve the usability of the app. We will work on this in future updates. Rest assured, your comments will be taken into consideration.
Thanks for your patience.
Sign in Acrobat Web Team
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Prozessschritt-Benachrichtigungen nicht zu verwenden
Ich hatte ein Dokument erstellt, was von zwei anderen Parteien und mir unterzeichnet werden musste.
Über die erste Unterschrift wurde ich noch informiert. Leider wurde ich aber nicht darüber informiert, dass die zweite Partei unterzeichnet hat und meine Unterschrift fehlt.
Das ist echt schlecht, wenn man sich auf den Prozess nicht verlassen kann.1 voteHallo Markus,
Es tut uns leid, dass Sie Probleme mit unserer App haben. Wir untersuchen Ihr Problem und sammeln weitere Informationen, um das Problem besser zu verstehen. Könnten Sie uns weitere Einzelheiten zu Ihrem Problem mitteilen? Wenn Sie beispielsweise einen Fehler in einem Teil des Signatur-Workflows feststellen oder uns Einzelheiten mitteilen, die uns Ihrer Meinung nach dabei helfen könnten, die Ursache des Problems einzugrenzen
Vielen Dank,
Anmelden Acrobat Web Team
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E-sign function not good
The e-sign function is really bad now,
Boxes that have been ticked are no longer ticked after being e-signed.1 voteHi Hang Joon,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Option c.c. envoi abusif de notifications document incomplet
Bonjour,
Lorsque j'utilise l'option c.c. dans Adobe Sign, la personne en c.c. reçoit une notification à chaque fois qu'un signataire appose sa signature. Quand il y a plusieurs signataires, souvent 4 et plus, cela fait beaucoup de notifications inutiles pour la personne en c.c. Je croyais que cette option était pour envoyer une notification seulement lorsque le document est terminé, or ce n'est pas le cas. Ceci m'empêche d'utiliser l'option c.c. car je ne souhaite pas submerger la personne en c.c. de notifications au sujet de documents incomplets. Merci de recueillir ce commentaire.1 voteHi Aurélie Roy,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
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quiero saber si hay limitaciones en los envíos mensuales para las firmas
me gustaría saber si hay limitaciones en los envíos mensuales en Adobe
1 voteHola Oscar,
Las cuentas de Adobe Pro no tienen limitaciones para envíos mensuales, sin embargo, las cuentas gratuitas, por otro lado, si tienen. Cada cuenta gratuita puede mandar dos acuerdos para firma. De cualquier forma, siéntete libre de comunicarte nuevamente si tienes alguna otra duda o necesitas apoyo con el uso de nuestra aplicación.
Gracias,
Sign in Acrobat Web Team
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Unable To View Agreements
Unable to see any completed agreements that have been signed.
1 voteHi,
We are sorry you are having troubles with the app. We are triaging your issue and are gathering more information to understand the problem better.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Terrible feedback system, design and navigation, getting worse
Terrible user experience. Options and navigation make no sense. Agreements glitch out half the time and can't be recovered or used to edit a new version of the existing form. Unable to perform simple actions, can't even simply copy text in PDF. How is any of this hitting the low bar for not stupid.
1 voteHello,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.
Thanks,
Sign in Acrobat Web Team
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Issue/Problem
Well, it seemed to work for a bit. However, you are back to requiring 3 and 4 attempts before we can send a document for e-signatures. It keeps telling us it can't be sent and to try later, and if we try to save as a draft, it just locks Adobe. Extremely frustrating, almost to the point of being worthwhile to explore other solutions.
1 voteHello,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.
Thanks,
Sign in Acrobat Web Team
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link de assinatura
Seria interessante se houvesse a possibilidade de enviar o link de assinatura por WhatsApp
1 voteHello,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Loading sign
Screen keeps loading and will not allow me to use the forms.
1 voteHello Kevin,
We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example if it happens with a specific document or the steps that you do or anything that you think might be helpful to us.
Thanks,
Sign in Acrobat Web Team
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recipient list
Normally, when I start typing out the recipient a list of contact suggestions come up. This is no longer the case, and it's inconvenient.
1 voteHi Lisa,
We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Reminders go to EVERYONE, not just the intended. The links on those reminders do not open the document for the secondary signee. The subject
- Reminders go to EVERYONE, not just the intended.
- The links on those reminders do not open the document for the secondary signee.
- The subject line of the automated emails has code and unfriendly for recipients.
- Even when "Recipients must sign in order" is selected, all recipients get the email right away now.
- Field validation no longer exists for phone numbers.
1 voteHi Nyika Wright,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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adobe sign se volvio lento y pesado
estoy utilizando ya hace 3 años adobe sign desde la version escritorio. Todo venia bien hasta la ultima actualizacion , donde ahora es todo muchisimo mas lento y engorroso y tiene muchos bugs. Ahora mismo estoy intentando enviar un documento y no me carga absolutamente nada
2 votesHola Roberto Gabriel Aleman,
Lamentamos que tengas estos problemas con la aplicación. Seguiremos tu caso para darle solución. Si tienes algún otro problema o inquietud, por favor, permítenos saberlo, para mejorar tu experiencia.
Sin más por el momento, agradecemos que te dirijas a nosotros.
Gracias,
Sign en Acrobat Web Team
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Automated reminders - set default to none
I love the e-sign application but I do not like how it automatically sends the person a reminder every week. I often forget to change the drop down menu when sending the document. Is there a way to change settings so the default is set to "none" for reminders?
1 voteHello Laura,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Checkboxes
Keeps crashing when placing in Checkboxes and trying to duplicate these.
1 voteHi Chris,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Adobe signs app
Your adobe Signs app is not working again. When you login it takes you to the main adobe online page. This has happened before.
1 voteHello Paige,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Adobe sign app not working
Something is wrong with the Adobe Sign app. It hasn't worked for a few weeks. I was hoping yall would figure it out.
It's formated weird and I can not send documents out.
Please help.
1 voteHi Aussie Pet Mobile River Oaks,
We're sorry to hear that you're having issues with the app, could you bring us a little more details? It was on desktop or web? It was with a specific file?
We will triage your issue and do our best to resolve it. Thanks for letting us know, and feel free to bring any issue or doubt.
Best regards,
Sign in Acrobat Web Team
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e-signature list
Please add (as soon as possible) the ability to copy email addresses into the e-signature list. Currently you can only type a person's email, which is a major oversight. Emails can be complicated and a single typo will result in the person not receiving the form for e-signature.
1 voteHi Will Snyder,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Best regards,
Sign in Acrobat Web Team
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Can't do something as simple as attach a jpg to a document.
Stop over-complicating things to the point where they break. I'm being forced to used your garbage programs for work, and I've spent the last 7 hours troubleshooting adobe sign because it refuses to accept a simple .jpg.
I have nothing but a miserable experience every time I'm forced to use any adobe product.
1 voteHi Dustin,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Unhappy with changes
Am disappointed with the new changes. I can no longer fill/sign multiple files at once and the combine file gives an error "could not organize"
1 voteHi Jamie,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it? For example the file you use or the steps you do to encounter this issue.
Thanks,
Sign in Acrobat Web
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