161 results found
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The title of the document sent for signature should either not be in quotes or the period at the end of the sentence should be inside the fi
The title of the document contained in the message to recipients should either not have quotes at all or the period needs to be inside the final quotation mark.
1 voteHi Montese Crandall,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
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Making things slower/harder
STOP CHANGING THINGS AND MAKING THEM WORSE
2 votesHi Shayne Mace,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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Allow initials only signing
Please remove the requirement for a signature if you just want a document initialed. It's ridiculous
1 voteHi Tess Loyson,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
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Erro ao solicitar assinatura digital
Não estou conseguindo solicitar assinatura digital pelo Acrobat, esta dando Erro 400, não esta conseguindo estabelecer conexão com o servidor.
1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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No help platform to find
I have now 2 separate documents with each party's signature, and I can't figure out why I can't make a combined one with both signatures on it! I'm trying to find a way of contacting customer support for a half an hour now, but there is literally no platform to contact you for help! I hate this.
1 voteHi Emese Szabó,
Right now we don't have that feature implemented. Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request. -
Adobe Sign Interface Improvement Recommendations/Problems
The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.
There are three major issues I've had with it:
Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is…
2 votesHello Nate,
We really appreciate your feedback and will consider it for future updates. Please let us know if you have any other suggestions,
Thanks,
Sign in Acrobat Web team
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Dreadful updates.
This new update to e-signature documents is absolutely horrendous. It now takes twice as long to send a simple pdf with 1 signature. When you want to send one document after another, it keeps loading in the previous document in error. There was nothing wrong with the previous software, it worked great, that's why we bought it. We will be moving away unless drastic changes are made.
2 votesHello,
We are sorry you are having trouble with the updates and we appreciate your feedback. Please let us know if there's something else we need to improve.
Thanks,
Sign in Acrobat Web Team
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Request e-signatures from secondary email
When sending documents for e-signatures, it would be nice to be able to send documents from email addresses other than the email my Adobe ID is with.
I run multiple businesses and don't want clients from Business B knowing my personal email or email for Business A.Many people these days have multiple email addresses.
It would also be nice to be able to edit the email subject line when requesting an e-signature on a document.
2 votesHi Melana Hobbs,
We appreciate your feedback and we will consider it for future updates.
Thanks,
Sign in Acrobat Web Team
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Electronic Signature Errors
For electronic signatures, it has an error 70% of the time. During the 30% of time where there is no error, it says the storage limit is exceeded. I just signed up and haven't used any documents.
1 voteHi David Fritch,
Thanks for the information, we will take it under review.
Best regards,
Sign in Acrobat Web Team
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Must be able to send out TWO templates (like before)
Why can't I send out two templates? I used to be able to do so. One is my contract. And, the second is the attached scope of services. And, the scope may change for different jobs. This makes no sense. Please fix this.
1 voteHi Michelle Loretta,
Thanks a lot for your feedback, we will take it into consideration for future updates.
Best regards,
Sign in Acrobat Web Team
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Can't find how to update my signature as a non-paying recipient of a sign request
When someone sends me a digital signature request, the signature that is going into it is wrong and I need to correct it, but it has somehow become associated with my account. I have spent the last 15 minutes trying to find a way to change it. This page promised to help me:
https://helpx.adobe.com/sign/using/create-electronic-signature.htmlBut from the very first step, none of this works; I think it is assuming I am starting from a particular place, but it doesn't say where that is. I'm very frustrated because I can't sign this thing and it's time sensitive. Why is there not…
1 voteHi Prof Daniel Wigdor,
We are sorry you are having trouble with this experience, we are reviewing your issue. Could you help us proving any other information that you found relevant?
Thanks,
Sign in Acrobat Web Team
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Cannot Add Attachments
The new adobe sign is not good. I can no longer figure out how to add attachments to the signature page.
1 voteHello Danielle,
We are sorry you are having trouble with this feature. To add an attachment to an agreement you need to click the attachment field, then a file explorer should open where you can select the field. Please let us know if this resolves your issue.
Thanks,
Sign in Acrobat Web Team
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Fault within the product
Please fix the serious problem of eSignatures feature not working. When I try to use the esign or signature tools to approve a document, Adobe Acrobat freezes up and stops working. I have to run task manager and forcefully close adobe acrobat.
1 voteHello Ashfaaq,
We are sorry you are having trouble with this experience, we are reviewing your issue.
Thanks,
Sign in Acrobat Web Team
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Recipient Delay
Hello! My team recently noticed that the duration of the recipient receiving the document after we sent it out is significantly longer. Before this it was only about 5 minutes before they receive it in their email but for now, it could take more than 30 minutes. I'm wondering if it's a glitch that is being worked on right now? Thank you!
1 voteHello,
We appreciate your feedback and we will take a look to see what is causing this delay. Please let us know if you have any suggestions or issues regarding this experiences.
Thanks,
Sign in Acrobat Web Team
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BAD Customer Service Experience
Competent help desk folks, please. I usually don't have issues with Acrobat, but I did today, which interrupted my business. I contacted you in hopes that you would care that I have issues, but you disconnected on me after typing in "Let me pull up your account"... that's awful customer service!
2 votesHello Mike,
We are sorry you are having trouble with this experiences, please feel free to post any issues that you are encountering here.
Thanks,
Sign in Acrobat Web Team
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Repeat fields NOT available on Mac version; ONLY on web
Advanced Field Actions like “Repeat field on all pages” are only available on the WEB VERSION of Adobe Sign. See attached.
1 voteHi Craig,
We appreciate your feedback and we will consider it for future updates.
Thanks,
Sign in Acrobat Web Team
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STOP THE POP UPS I CAN'T USE YOUR WEB APP
I freaking hate your pop ups. I can no longer x out of them, so I can't actually use your web app because I can't navigate to the correct buttons to proceed through the adobe sign process. They give repetitive and unhelpful information. They come up EVERY SINGLE TIME I need to send a document via adobe sign. I don't want a response, I just want them to be turned off.
2 votesHi Erin,
We apologize for any inconvenience caused by the pop-ups in our app. This feature is designed to assist users in understanding new updates and the changes they introduce to the app's workflow.
Rest assured that your request about pop-ups has been acknowledged as we work on a resolution. If you encounter further issues or have specific details to share, please let us know.
Best regards,
Sign in Acrobat Web Team
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Difficulty in having clients sign document
Many of our clients have difficulty in finding their document to sign because it is not coming from an address they recognize. Is there any way that the sender's address could be mine rather than AdobeSign?
1 voteHello,
We really appreciate your feedback. Unfortunately, there is no way to do this at the current state of the app, but we will consider this for future updates. Please let us know if there's anything else that we could improve.
Thanks,
Sign in Acrobat Team
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Sending sms for esigning would be awesome
It would be awesome if we could send text for esigning
1 voteHello,
We appreciate your feedback and we will consider it for future updates.
Thanks,
Sign in Acrobat Web Team
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E-signature preferences
Dear Madam, Dear Sir,
Please allow me to adapt my preferences in such a way so the metric system is standard and that the box "Recipients must sign in order" is always ticked. Other preferences like the choice of British English would be very much appreciated as well.
Many thanks,
Mark
1 voteHello,
We really appreciate your feedback and will consider it for future updates. Please let us know if there's anything else that we could improve.
Thanks,
Sign in Acrobat Team
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