Adobe Sign Interface Improvement Recommendations/Problems
The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.
There are three major issues I've had with it:
Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is not a signee is not accounted as a user. On top of that, templates require you to request signatures prior to being able to edit them. Which makes no sense to me.
Setting fields and adjusting fields is nearly impossible and extremely unintuitive. After adding signees, or after adding signees to a template (why would you even be forced to do this?) adjusting fields is difficult to say the least. Please at least include undo 'crtl+z' functionality so you're not required to restart the entire process if you make a mistake.
Signing in to send reminders, add signees or adjust documents simply does not work. I'm forced to use the web interface despite being signed in. I'm forced to Sign In to edit docs, yet signing in doesn't do anything.
Overall, I think there is insane room for improvement on the UI design of this product. Please adjust.
We really appreciate your feedback and will consider it for future updates. Please let us know if you have any other suggestions,
Sign in Acrobat Web team