42 results found
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E-Signature Horrible Update
Your "Request E-Signatures" is absolute trash! You should allow us to revert back to the last version before using the horrible version.
1 voteHi Kurtis,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Slow
Hi since the update, preparing to send a doc has become very slow and sluggish and I get a "wait" popup. I have had our IT and have been told it is not my internet connection or our system and they cannot help
1 voteHi LaToya Kaipo,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Upgrade is NOT User Friendly
The new request for signature changes are no longer user friendly. It's bulky and adds excessive time.
1. I used to be able to just sign the form without having to wait for the email to come across.
2. I used to be able to change the "subject" title of the email going out, now i need to make sure the document is titled what I want the subject to be. Wasted steps
3. The toggling to change from signature, text, or whatever field desired for the recipient to fill in is cumbersome and now overly clunky.
Please correct or…1 voteHi Lindsey Walker,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Stuck on Loading...
Constantly refreshing. Gives the "spinning wheel of death" to a whole new level of frustration.
Also ridiculous that you can't edit forms after you begin the process.
1 voteHi Brianna Tipping,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Conern with signature fields being required on all docs
Making the signature field required on documents is frustrating. Before, we could use this app for simple form submission but not that a signature is always required, this app is less useful.
1 voteHello Hanan,
We are sorry you are having trouble with this feature. You can avoid adding a signature field if you change the role of the recipients, either approver or form filler will allow you to send it without a signature field. You can change the role at the begging when adding recipients by clicking the dropdown at the left side of email field or in authoring by clicking Edit. Here's more information (step 4).
Please let us know if this resolves your issue.
Thanks,
Sign in Acrobat Web Team
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E-signatures fo multiple recipients seems broken
I want to request E-signatures for multiple people on the same document. I can add multiple recipients, but then the form builder seems only add fields for one person at a time? Then I get a "Signature field missing" error. I can't see a way to make the form fields apply to everyone on the list. I made a template and this didn't solve the problem. Why does the system allow me to add multiple recipients but not make the fields for everyone? I resorted to sending the file to each person individually. Not a good solution.
1 voteHello Marianne,
We are sorry you are having trouble with this feature. To add fields for different recipients you need to select the recipient on the left panel, this should open a dropdown with all your recipients. Then click the recipient that you want to assign fields, you will know you changed recipients when all the field types change colors. Here's more information.
Please let us know if this resolved your issue.
Thanks,
Sign in Acrobat Web Team
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stop making it worse
stop making it worse
1 voteHi Wladislaw Smagin FOTO UND VIDEO,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us. -
signature request email & way to create request HORRIBLE
The update that was done where everything changed and how the email is for the customer to sign is awful. Customers can't tell where to click in the email to go to the signature page. Also, the way we have to put all the info and emails and click to sign is no good. It takes longer to do and is super confusing.
1 voteHi Randy Stumpff,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us. -
I have the same issue- with 24x36 drawings
I'm having issues with signed documents. signatures are not going where they are placed.
1 voteHi Raymond Rase,
We are sorry you are having trouble with this feature. Could you provide more information about? For example:
- Steps you usually do when triggering this error
- The documents that you use
And any other information will be really helpful to us.
Thanks,
Sign in Acrobat Team Web
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E Signature now awful
The new e signatures is really terrible.
The previous version was much better.
Please fix this.1 voteHi Odyssey Property Concierge,
We're sorry you're having a bad experience. You can go back to Legacy E-Sign by selecting it on Settings. Only new drafts will send you to Legacy E-Sign, those that were made with Modern E-Sign will send you to Modern. Hope this information helps you, let us know if you still have troubles.
Thanks,
Sign in Acrobat Web Team
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Requesting Esigantures is BROKEN
Please allow us to revert to the old way of Requesting E-Signatures, the interface that actually worked. I already unchecked the box in settings to try the new interface, hoping it would get me back to the old way, and I'm still being forced to use the terrible awful stupid new website despite my wishes.
1 voteHi Emma Therrien,
We're sorry your having issues, in order to go back to Legacy or "old" E-Sign experience, you need to have unchecked the box on settings as you mentioned, new drafts created will be on Legacy, but the ones created while the settings were enabling Modern or "new" E-Sign, will send you to Modern E-Sign experience. If it still sent you to Modern, with the setting enabling Legacy, while preparing document, on Left Hand Panel (LHP), scroll down and click on "View More", and in the bottom of the panel an option to go to Legacy experience. Click it and it would send you to Legacy E-Sign.
Let us know if you still have any kind of trouble.
Thanks,
Sign in Acrobat Web Team
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New esignature module is bad
The new e-signature design is missing some essential features, such as: the ability to add a second file/document after adding the first, and to sign something BEFORE it gets sent to the recipient. Why would you make all these unnecessary changes to a module that worked perfectly well.
1 voteHi Emma Therrien,
We're sorry your having issues with the new e-signature. In order to add multiple documents you can use "Send in Bulk" it's under E-Sign > Get others to sign > Send in bulk.
And in order to sign before it gets sent, you could enable Sign in order and add yourself as recipient, or just add yourself as recipient (but in this case the signing could be parallel).
Let us know if the information provided helps you.
Thanks,
Sign in Acrobat Web
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Attachment Option No Longer Available
A few days ago I realized the option to include an attachment had been removed from E-Sign. I'm not sure what drove the change or if the problem is on my end, but it's really disappointing to not have the attachment option any longer.
1 voteHello Kristy,
To add an attachment field to the document, follow the next steps:- Open the desire file with request signature.
- Add recipient.
- Click continue/okay.
- On Left Hand Panel, scroll and click "view more".
- Scroll down until you find "Attachments"
- Click on "Attachments"
- Click on the document and place the field
With this, the recipient should be able to attach a file to the agreement
Hope this helps and let us know if you have another issue.
Thanks,
Sign in Acrobat Web Team -
Stamp for my signature
We would like there to be a date/time stamp under our signature as well. Same as signer's signature.
2 votesHello David,
If you are part of the recipients list, the sign format comes in the same structure for all the signers.
Adobe Acrobat Sign Team
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Removed functionality to CC recipients
It appears in this latest update you removed the ability to CC someone on a signature submission. We used this all the time as FYI and do not want to have additional people required to sign or review
1 voteHello,
You can add a CC email in the Review and send dialog following this steps:
- When you finish adding the fields for the recipients, click Review and send
- A dialog should open, where you can see the recipients emails, the name of the agreement and under the message text box there should be a More options link
- Click More Options
- At the bottom there is a section for Add CC
- Add the email you want as CC and click Add
- The email will appear under this section, you can remove it if need it or add more before you send it.
You can go back to editing the agreement if need it and the CC emails should be saved!
Please let us know if this was useful to you.
Thanks,
Sign in Acrobat Web Team
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New E-Sign removed Features
Functionality for E-Sign features have seemed to disappear. Half the time I get forced into legacy view, honestly I would prefer to have the option to switch.
Adobe Acrobat's web interface is very buggy. Most of the time I cannot open or edit files without follow a very specific flow. For example, If I click on a Bulk send agreement draft in Recents and choose to edit it, it freezes. I have to go through the E-sign menu or create an all new bulk send most of the time.
1 voteHi Peter,
We are happy to inform you that the issue that cause you problems for Send in bulk have been investigated and fixed. Please let us know if you continue to face this issue or you encounter any new ones.
Thanks,
Sign in Acrobat Web Team
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multiple docs when sending for signature
you have removed the "add multiple documents" when sending for signature feature, please revert this back, as your combine files is not efficient enough. i fail to see how this being removed is agreeable to your customer base! please add it back in
1 voteHello Muniz Adam,
We are sorry that you are having trouble with the new update. For adding multiple files for signature request we do support multi selection. You can try selecting from the beginning more than one document when prompt to pick a file, this can be done by uploading them directly from your computer or using the previously used files in Acrobat.
We appreciate your feedback and please let us know if you have any more issues with this feature, we welcome any information that you can provide to improve your experience.
Thanks,
Sign in Acrobat Web Team
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New "request for signature"
The new Adobe Sign "request for signatures" is not a good fit for me.
I like to add "cc" field that doesn't require another signature - that way our admin can track our sales/leads/proposals we send out.
Is there a way to revert to the previous verion? I've been trying for an hour to get out a proposal and can't make it work. This is very important to resolve ASAP.
1 vote -
Rebecca Rodriguez
Need to sign documents found it at adobe,what do I do next
1 voteHi Rebecca,
Have you been able to get what you needed? You can sign up for a free account to try out from https://acrobat.adobe.com. Please let us know if you have questions.
Thanks,
Adobe Sign Team
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Horrible new interface for adobe sign
terrible! It's so hard to find my documents!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PLEASE CHANGE IT BACK!!!!!!!!!!!!!!!!!!!1 vote
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