198 results found
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Issues with Adobe Sign platform - status not updating
Hi there, my team and I are experiencing issues with Adobe Sign documents not updating the status and signatures completed within the documents screen even though when you go into the document all signatures are completed. From the main screen the document is stuck on 'out for signature'. Can this technical issue please be investigated and fixed? thanks
1 voteHi Tegan Findley,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Problema na assinatura
A assinatura esta saindo do lugar onde é colocado para assinar, por gentileza arrumem esse bug. Segue em anexo como esta ficando
1 voteHi Recursos Humanos RH,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Change signature date default
I need a way to set the default of the date of signature to be the US version of (MM/DD/YYYY) and not the day, month year.
1 voteHi,
We understand you're experiencing issues with this version of Acrobat Web. However, it's worth mentioning that it's possible to change the default date format by adding a date field when using the Request e-signatures workflow, then double clicking the field and scrolling in the field properties panel and in the Date format drop down, selecting the desired format. This change will persist for future agreements.
Please, feel free to contact us if you have any further question.
Thanks,
Sign in Acrobat Web Team
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Please retain prefill stage for e-sign templates
The only reason I use Adobe Acrobat is for it's ability to prefill template forms that I've previously set up. The new edit option does not allow me to work in "prefill" mode anymore, for example I can not tab from one space to the next. PLEASE bring back the prefill option for the new format. I will not use your product anymore if you don't and the only reason I'm still using it is that I can switch back to the legacy version. There needs to be a stage where you are not only editing the types of data…
1 voteHi Erin,
We understand you're experiencing issues with this version of Acrobat Web. However, it's worth mentioning that it's possible to fill in fields before sending the agreement for signature using the Prefill Role. Below are the steps to do so:
- Start Request E-Signatures with any valid document.
- In the window to add recipients, do not add yourself; this will allow you to use the prefill role.
- Click continue.
- In the Authoring view, add the fields you need to fill in before sending the agreement and assign them the Prefill role.
This way, when you click "Review and Send" and send the agreement for signing, you'll be able to pre-fill the designated fields.
Please feel free to contact us if you have any further question
Thanks,
Sign in Acrobat Web Team
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Probleme mit E-Signatur
E-Signaturen werden nicht syncronisiert zwischen iPad-App -> WebApp -> Windows-Anwendung. Bitte schnell beheben, da man ansonsten keine Dokumente mehr unterzeichnen kann ohne unterschiedliche Unterschriften zu hinterlegen!
Auch kann ich aus der Windows-Anwendung heraus das Anfordern von Signaturen nicht mehr starten. Die Anwendung startet ein Dialogfenster, aber es dreht sich nur der "Wartekreis" und nichts passiert.Vielen Dank!
1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Reminder Suggestion
If I go to create a "reminder" to send to a client, it should send the reminder right away. I selected "every third day", but I want the reminder to be sent immediately upon creating the reminder as well - and not three days from creating the reminder.
1 voteHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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No signature status on the home screen for received signature requests
Why can't I see the status of signature requests in the file listing? Seems like table stakes to me - all 3 other esign solutions I use do this!
1 voteHi Colin,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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About the new updates on signature panel
Hi, I think Adobe updated last month and now the signature panel does not work properly. First of all, most of the time it gives error when you open the signature panel and the system closes every adobe pages. Secondly when you open the signature panel, you lost some of the filled information on the file. And the system automatically allow you to sign when you are one of the signer part before, now you need to wait for the mail and then open it and sign the document. This is totally wasting time. Same thing happens for the ordering…
1 voteHi Merve,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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NACHRICHT erfassen nicht möglich
Guten Tag, wenn ich eine E-Signatur anfordere kann ich jetzt nicht mehr eine persönliche Nachricht schreiben bzw. bei Schreibfehlern verbessern. Es geht in dem Feld fast nichts... bitte korrigieren
1 voteHi,
We are sorry you are experiencing trouble with our app. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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STOP THE POP UPS I CAN'T USE YOUR WEB APP
I freaking hate your pop ups. I can no longer x out of them, so I can't actually use your web app because I can't navigate to the correct buttons to proceed through the adobe sign process. They give repetitive and unhelpful information. They come up EVERY SINGLE TIME I need to send a document via adobe sign. I don't want a response, I just want them to be turned off.
3 votesHi Erin,
We apologize for any inconvenience caused by the pop-ups in our app. This feature is designed to assist users in understanding new updates and the changes they introduce to the app's workflow.
Rest assured that your request about pop-ups has been acknowledged as we work on a resolution. If you encounter further issues or have specific details to share, please let us know.
Best regards,
Sign in Acrobat Web Team
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Bulk send keeps saying proccessing
Make bulk send work....
1 voteHi Henrik,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Agreement Status Page and Request E-Signatures Page Feedback
If I cancel an agreement (a draft agreement, for example), it should automatically be hidden. I canceled two agreements and they are still listed in my recents.
Also, I selected a couple agreements to do a bulk "hide" - but instead I get a warning where the hide option usually is that says, "we can't combine, export, or create new files from shared items at this time." I'm not trying to do any of that. I'm just trying to do a bulk action HIDE several items at once.
Also, when I'm emailing an agreement for signatures, there should be a…
1 voteHello,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Unable to edit delivery message in E-Signature
These updates continue to break the functionality the requests for e-signature. Now unable to edit messages in the review and send splash screen.
1 voteHi Adam Ravotti,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Add option to "Include Audit Report" when downloading an agreement from the web or Windows app.
Adobe Acrobat Sign. Like the emailed receipt/ attachment version--where the audit report is included on the last page--please add the option to "Include Audit Report" when downloading an agreement from the web or Windows app. It is annoying that I cannot retrieve a copy WITH the audit report included (it onyl lets you download them separately--see attached screenshot). Since by design you cannot edit/ combine docs after signatures, it is not possible to attach the audit report myself. Please vote on this idea!
1 voteHi Chad,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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App doesn‘t log in when 2fa is enabled
The app doesn’t let me request signatures from mobile when 2fa is enabled (see screenshot where it says get app when I am using the app already). I want to use this a lot for NDAs and I bet others too
1 voteHi Arik Brueckner,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Bring back "Sign and Send" option
Previously there was a "Sign and Send" feature that seems to have been removed in the latest update.
I routinely send documents that need my signature plus the signature of a subcontractor. So I prepare my document with a signature block for me and for the other person.
Previously, I could click "Sign and Send" which would let me immediately sign and then send the document along.
Now, I have to click "Review and Send" which sends the document to me (the first signer). The next step does offer the "It's time to sign" option which is definitely helpful. But…
1 voteHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Send multiple files to a single recipient WITHOUT combining into one document
Every Monday, I send out dozens of work orders to be signed, usually in groups of 4 or 5 to the same person. However, I need each PDF to be separate… and the current system will combine multiple files into one document. So currently, I have to send each document individually.
It would be great if I could add several files to the e-sign workflow for one person, add the signature boxes for each one, and then send them all separately still … but I think there is a step or two that could be combined. Thanks!
1 voteHi Chadwick Kellenbarger,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect.
auth.services.adobe.com refused to connect.
Fix it where we can send the documents we need to for signature without always having this error.
1 voteHi Kimberly Smith,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Poor Customer Service
Train your customer support agents. Like even just a little training would be helpful before you throw them onto the chat line. I went though 15 different agents for 4 hours across 2 days to get info that should have taken 10 minutes for someone to find on internal documentation. Extremely frustrated with this experience. The worst part of it all is that there was never an actual solution to my issue. I will be looking for a different product moving forward.
1 voteHi Andrea,
We are sorry you are having issues with the app. We apologize for any inconvenience this may cause. Could you give us more information on the problems you are facing? This will be very helpful for us to solve them.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Template bugs
I have 2 separate issues with templates for esigning.
1- I have created a template for the 2024 W4, however every time I try to use the template for another employee it get stuck in the preparing file for esign and when I refresh the page it just says error has occurred. At this point I have to open the W4 new each time and redo the boxes/areas to sign and fill in each time, which defeats the purpose of the creating a template.
i have been through this with customer support and I have re-created the template multiple times…1 voteHi Brendan,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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