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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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For a new feature request:

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  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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Acrobat Web

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126 results found

  1. "waiting for you" not working

    Not working.... there's a document "Waiting for me" and it just won't show anything... tried FF and chrome and nothing, its just a blank screen.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Manuel,

    We are sorry that you are having trouble with this feature. Could you please provide more details about this issue? If is happening with a specific file or with all of them, if you see an error and other things that might be good to know for us.

    Thanks,

    Sign in Acrobat Web Team

  2. Request e-signature doesn't have Signature only option, the Signature include date, time, email, etc.

    When I tried to request signature from the web, I want to add only Signature but there is no such component in web version. There is only Signature, date, etc. combine into one even if I select type as Signature.

    Please add "Signature only" in web version.

    1 vote
    Need Info  ·  2 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?

  3. ADOBE SIGN IS HORRID

    ADOBE SIGN IS IMPOSSIBLE! WHERE HAVE YOU HIDDEN MY DOCUMENT OUT FOR SIGNATURE?

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?

  4. Acrobat sign useless

    I’m using the mobile version of acrobat sign. However it doesn’t work- and hasn’t been an app tye actually functions in 3 years. Is seriously no one product testing your apps? This is at least the 3rd feedback note I have left about this not working. Why do I pay so much money each year to not be able to access what is advertised?

    Within the app- when I try to send a document out for signature- I get the attached head screen- trying to take me to the app. But the buttons do not function.

    I tried this from…

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminLourdes (Admin, Adobe) responded

    Hello Amy,

    We are sorry that you are having this trouble. Does it happen to all of your documents or just particular ones? 

    If this only happens to certain documents, would you be able to share some with us so we can investigate?

    Thanks,


    Adobe Sign Team

  5. Send for Signature not received

    We are having many people not getting the emails for documents with requested signatures.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Wendy,

    We are sorry that you are having trouble with this feature. Could you please provide more information about it? For example if in acrobat the agreements shows in In progress section, if you as sender are receiving a confirmation email that the agreement was send, also if there is any error that appears after you send for signature will be really helpful if you can share it with us.

    Thanks,

    Adobe Sign Team

  6. Massive issue with adobe sign

    Hi there, you have a fault with Adobe sign. When you open a PDF that has been altered and signed the changes to not show up on the PDF when opened in an iPhone. They show when opened on PC in Adobe but not on iPhone> The auto generated email with the document also does not show the changes when opened on my phone. This is a massive issue.

    1 vote
    Need Info  ·  1 comment  ·  Send for Signature  ·  Admin →
    How important is this to you?

  7. you ******* suck

    your system ******* sucks, 0 way to send the necessary signature... no error code... no help

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminLourdes (Admin, Adobe) responded

    Hi Cole,

    We are sorry you are facing trouble using Request signature. Could you please provide more information about your problem to have a better understanding of it.

    Thanks,

    Adobe Sign Team

  8. Reminder doesn't work.

    reminder to recipients does not work on bulk send!!1

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Salina,

    Could you provide us with more information about this issue? For example the type of remainder you try to use, attached documents, etc.


    Thanks,

    Adobe Sign Team

  9. glitch on esign feature

    when document is open and I chooose request esignatures, it goes to a blank pg. I must go to 'documents' tab and request esignature from there. This did not happen in the past. New glitch

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Diana,

    Thank you for your feedback. Are you still experiencing the issue? Does it happen to all of your documents or just particular ones? Are they uploaded by you or shared by others?

    If this only happens to certain documents, would you be able to share some with us so we can investigate?

    Thanks,

    Adobe Sign Team

  10. All documents wont display to add signature, and then shows Request e-signature services aren't available.

    Having tropuble sending documents to sign.

    1 vote
    Need Info  ·  2 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?

  11. Signatures not in the correct place

    I placed boxes for signatures. The document is coming back with separate signature areas nowhere near where the boxes are placed. How can this happen?

    3 votes
    Need Info  ·  3 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?

  12. Files not sending out for signature

    Had some really frustrating when sending files out for 2 signatures they just were not being received !!!

    2 votes
    Need Info  ·  2 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?

  13. E-signature freezing

    When I attempt to complete an e-signature on the desktop app or through my documents on my hard drive, it freezes and I am unable to complete. Is there a fix for this?

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Cassandra,

    Are you trying to complete e-signature on Acrobat desktop app? Are you trying to sign your own documents or documents sent by someone else? Does it happen to all documents or just some particular ones? 

    Could you please share more details (and test documents if possible) so we can investigate?

    Thanks,

    Adobe Sign Team

  14. Complaint about update

    This new version of sharing documents for e-signing is terrible. Can we go back to the old version?

    If not how do I cancel my subscription?

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Rebecca,

    Could you please share more details about the issue? Where did you try to share? What problems or difficulties were you facing? Could you also share screenshot?

    Thanks,

    Adobe Sign team

  15. Account info can't be changed

    How do I remove Lee & Associates from my account? Your emails to clients state "Certificate of Completion between Lee & Associates NCSD and Lynn Otto is Signed and Filed!". I haven't been with Lee & Associates since 2012.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Peter,

    Are you still facing the issue? We didn't see Lee & Associates in your account. Please let us know if you still need assistance.

    Thanks,

    Adobe Sign Team.

  16. signing in constantly

    Why do I constantly have to sign in again and again? it is so annoying? It seems like every time I try to read a pdf it asks me to sign in all over again!

    1 vote
    Need Info  ·  0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?

  17. Adobe Acrobat Pro server problems!

    I pay a monthly $14.99 to use Adobe Acrobat Pro subscription. I use the sign document feature daily with our Service Ticket agreements for my clients. However, the last few weeks I cannot get any work done in a timely manner. Adobe Acrobat Pro locks up while logging in, opening documents, sending templates to clients for signing, editing templates, etc., etc. It has become a minute by minute nightmare. I thought it might be my wifi or computer but no matter which computer I use, iPad, iPhone, wifi, etc. Adobe Acrobat Pro is problematic. I am ready to through it…

    4 votes
    1 comment  ·  Send for Signature  ·  Admin →
    How important is this to you?

  18. Emerald card

    I what my money

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Orville,


    Thanks for reaching out and apology for any inconvenience caused. Please let us know if you have any concerns using the application.


    Regards,

    Acrobat web team

  19. Request signatures not loading

    Hello!
    Our team has all been having regular issues with e-sign (among other things). It regularly will not load and says that it is unavailable. If we reload it several times, eventually we can get it to work, but often it will take an hour or two to load and be used. This has slowed our productivity quite a bit as this is something we use regularly.
    Can you look into this? Is there an compensation that can be offered for our wasted time in trying to get this service to work? Maybe a free month?

    Thanks for your help…

    1 vote
    Need Info  ·  1 comment  ·  Send for Signature  ·  Admin →
    How important is this to you?

  20. Failed to Get All Signatures, Filled all Signature Blocks with One Signature Instead

    I sent a document out for three signatures to three different email addresses. Adobe placed the first recipient's signature in all three signature blocks and told me "all recipients signed" the document. This does not work, people!!!!!

    2 votes
    1 comment  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Michael,

    Could you please provide more details about the document you sent so we can look into it? What's the name of the document and when was it sent and signed?

    Thanks,

    Adobe Sign Team

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