Acrobat Web
Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.
Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.
Please provide the following information. You can post a new idea or search for ideas already submitted.
For a new feature request:
- Brief title
- Description of desired feature
- Why the feature is needed
For a new bug:
- Brief title
- Steps to reproduce the issue
- Environment (OS, other related application versions, etc.)
- Expected result
- Observed result
The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.
UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.
For all other questions and discussions, visit the Document Cloud PDF Services Community.
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Remove participant from template
It should be possible to remove a participant from a template
4 votes -
Sign app doesn’t work on Iphone
The Adobe sign app, keeps bringing me to the web version and won’t let me send out documents to sign from my IPhone 12 pro
This is the main reason I got this subscription for almost $200 a year it should work this has been going on and off for months now it just off.
The web version says get app. However the link in unclickable! and I am in the app
2 votes -
Server Error
Certain types of email address throw an error. I've come across this with two separate emails now and they both throw and error. The latest is this email.
Anand.Nair@ust-global.com
The last time I attempted to resolve this issue with a separate email I didn't get a resolution.2 votes -
PROGRAM DOESN'T WORK
WHAT THE , I SENT IT FOR SIGNATURE, I GET THE EMAIL CLICK THE LINK AND IT OPENS MY ADMIN PORTAL AND NO WAY TO SIGN THE THING. SO FRUSTRATED I HAVE TO DO THIS YET AGAIN!
1 vote -
Server error - and you're closed?!?!?
I'm really ****** off at you. You took my money, and now that I'm trying to send a document for signature, I'm getting a server error and your support chat is closed. What an absolutely terrible first impression.
1 vote -
poor
the sign a document - is not loading up!
1 vote -
Broken page
https://documentcloud.adobe.com/link/tools/?group=group-sign
Page is blank? It was there a couple of hours ago!
1 voteHello Kyle,
Are you still seeing the problem? If so, please try to open it in other browser or in incognito window.
Thanks,
Robert -
not able to complete action
I cannot request or send signatures on forms, it instructs me to contact customer service.
Heather Kasel
hkasel@city-ventures.com1 voteHi Heather,
Sorry you’re having trouble using the product. You do have entitlements for Request Signatures but there was an issue with processing your recent entitlement changes. It’s fixed now and you should be able to request signatures. Please let us know if you still encounter issues.
Thanks,
Adobe Sign Team -
error message
Updated account settings
Draft is not accessible due to updated account settings. Click OK to compose a new one1 vote -
Not happy with the trial
I've tried to send a contract 3 times, its failed and I got an error message.
I'm now trying to figure out if any of them actually got sent to the client. How do I find that out?
The contract is still showing as draft - does that mean it hasn't been sent out?
1 vote -
bad updates/changes
the update to the document cloud is really bad and takes the product back 10 years. Please reinstate the old format and stop messing around with the product so many people rely on
1 vote -
E-sign noy working
Received technical support last week...unfortunately all three of the adobe e-sign documents that went out could not be processed by client.
1 vote -
Adobe while sending for signatures
Hello I'm getting this error. I have not changed my process. This is slowing me down. I need help ASAP
1 vote -
Terrible Support Experience
Adobe can improve my experience by training your staff better. I was transferred to 6 different people and my issue still wasn't resolved. Agents 1-3 offered no help. The 4th person told me that he found my school's subscripton and would transfer me to someone to help me. The 5th person joined the chat just to say he was transferring me to someone else. The 6th person said my account and my school's account was free and there was nothing he could do. I know this is not the case because our technology coordinator wouldn't be able to assign us…
1 vote -
Adobe Sign's auto entitlement email sux
Adobe Sign sender email address is not my current address and it's a total pain in the asss trying to change it, wtf, i've searched help and tutorials and chatted and scheduled a call and now I'vbe been on hold with account management for a half hour
hellosign is so much better, this is obv totally frustrating
apparently it's an enterprise entitlement issue, when I started using Adobe Sign with my Acrobat Pro DC, Adobe Sign pulled some ancient email of mine and set it in stone as the sender of every doc I send out to get signed. Who…
1 vote -
Poor process
This is my free trial and the process is very very poor! I'm not sure if this is how its work or just because it a free trial!!
1 vote -
Add signer while editing document
It would really save me a lot of time to be able to add/remove signers while editing the signable document. Some documents have a thousand fields you have to add, and when you learn you've missed a signer, or added the wrong signer, you have to cancel and start all over again.
1 vote -
Let the app stay on up to 10 minutes
I have been using the request signature app for some time now. However, the program tend terminate your session after a few minutes- usually 2 to 3 minutes. This is a small window to be working with files especially when I can get interrupted by phone calls or other office activities. This is annoying and unproductive! Let the program stay on for up to 10 minutes before it shuts down due to inactivity
1 vote -
Adobe Sign is not Loading
Adobe sign is not loading. I have meetings tomorrow that require signatures. When will this is resolved?
1 vote -
My templates keep disappearing from document cloud
My templates keep disappearing from document cloud. Happens about ever 60 days or so.
1 vote
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