131 results found
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Acrobat Web App > Request e-signatures choosing a template pulls up the totally wrong one
There's a bug under E-sign > Request e-signatures. When I choose a template and then proceed to the next dialog, 80% of the time it chooses a totally different template than the one I selected. See attached screen recording.
1 voteHello Seth,
We’re currently reviewing the issue, but we’d appreciate your help in understanding it more thoroughly.
Could you please share the specific steps you took leading up to the problem? This information will help us identify the root cause more efficiently to fix it as soon as possible.
Thank you in advance for your cooperation!
Best regards,
Sign in Acrobat Web Team
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send for signature is incredibly buggy and leads to redo of work/waste of time
The page crashed and when I restarted it removed all the forms I added... this product is very slow and buggy
1 voteHello Justin,
We are sorry you are experiencing trouble with this feature.
Could you please tell us more about this behavior? Does it happen all the time or just with some documents? Which browser do you use?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Renaming Binders
Will not let us rename a binder. Save button does not work when we go to rename it.
1 voteHello,
We are sorry you are experiencing trouble feature . We are triaging your issue and are gathering more information to understand the problem better.
Could you help us to describe the steps in which you encounter the issue so we can solve it as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Automatically alters form fields that have already been filled out.
I hope Adobe can have a setting that doesn’t alter the form fields and allows the document to be used solely for signatures.
1 voteHello Christine,
Could you help us describe more the issue you are having. It could be useful if you describe the workflow.
Thank you for your comments and feedback.
Sign in Acrobat Web Team.
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Resending of E-sign Request
Resend e-sign request
1 voteHello Ash,
We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:
- Does it happened with an specific file?
- Does it happened with an specific recipient?
- Could you provide a screenshot or the document were you are seeing this?
Any information that you can provide will be really useful to triage and fix this issue.
Thanks,
Sign in Acrobat Web
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Title of the documents for e-signature
Hello, when we send multiple documents for e-signature, the file name by default appears as "binder agreement". I always rename it to the name I would prefer however, the edited name is never accepted. The documents once sent for e-signature will revert back to "binder". Can this be resolved? It appears very weird that the client receiving the document for signature receive it as "binder" for signature.
2 votesHello Shrenik,
We are sorry you are experiencing trouble with this feature, we will be more than happy to help resolve this problem! But first, could you please help us answer the following questions, so we understand this issue better:
- Does this happen with any file type?
- Does this happen only with multiple files?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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signature recovery
I have had multiple documents cutoff signatures when E-signing. I am wondering if someone could help me figure out why and get the signatures to show up.
1 voteHello Jon,
We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:
- Does it happened with an specific file?
- Does it happened with an specific recipient?
- Could you provide a screenshot or the document were you are seeing this?
Any information that you can provide will be really useful to triage and fix this issue.
Thanks,
Sign in Acrobat Web Team
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1 vote
Hello Dieumb,
Thank you for reaching out, could you please explain further your issue?
Sign in Acrobat Web Team
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E-Signature not working
Requesting E-Signatures is not working.
Error message: auth.services.adobe.com refused to connect.1 voteHello Kimberly,
We are sorry you are having trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information of what you are seeing? Any screenshots or steps of how you trigger this issue will be really helpful for us.
Thanks,
Sign in Acrobat Web Team
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e signature
when creating e signature document why have extra page
1 voteHi Marcel,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you help us by giving more details about the issue?
Thanks,
Sign in Acrobat Web Team
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Request e-signature does not work
Request e-signate button in browser does not work. I tried to contact Adobe support 4 times already, they all are useless. Nobody willing to fix the issue or they say the issue will be fixed and nothing happens. That is the worst experience I ever had communicating with you. That kind of support not acceptable
1 voteHello Anna,
We are sorry you are having trouble with this feature. Could you give us more information about this issue? A screenshot and steps to reproduce the problem will be really helpful to investigate.
Thanks,
Sign in Acrobat Web
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Bug during E-Sign
Whenever I am sending a file to be e-signed, the email i initially type in will disappear from the field once I go to type in the person's name! PLEASE FIX THIS! This bug has been happening to myself and coworkers for months now.
1 voteHello Natali,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
In the meantime, could you please provide us with more information regarding this issue? How often does the date requirement happen?
Thanks,
Sign in Acrobat Web Team
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I am getting numerous responses from clients that there is an issue with signing documents that require a date. This adobe plan is too expen
Issues with signing documents that require a date
1 voteHello Christine,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And how often does the date requirement happen?
Thanks,
Sign in Acrobat Web Team
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Error wiped out all of my work
I just spent 30 minutes manually typing emails into the bulk send screen only to have an error wipe out all of my work. Is there some reason you can't save a DRAFT of our work so I don't have to start from scratch?
Docusign does this.
Is there no way to upload a list of recipients instead of having to manually type them in?
Docusign does this.
1 voteHello Jerry,
We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example what was the error? Is this a recurrent issue? If so could you provide steps to reproduce it?
Also, you can copy and paste the list of emails directly without needing to type everything.
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How stop sending email to customer who's alrady signed
Adobe eSignature continues to send emails with document to be signed AFTER we have received the signed document. This is happening days and weeks after we no longer need the signature. How do I stop this from happening. It is annoying enough that I'm prepared to go to a different auto signature application.
1 voteHi Bryan,
Thank you for contacting us. Can you please apprise us with the following information to assist you better:
1) Could you please share the workflow and the file in which you faced the issue?
2) Does it happen for all files or with any specific document?
Thanks,
Sign in Acrobat Web Team
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email not received
email was not received
1 voteHello Alexa,
We are sorry that you are having trouble with this feature. Could you check if the email wasn't sent to spam or in Acrobat you can check the status of the agreement and see if it was actually sent? and comment back with your findings please.
Thanks,
Sign in Acrobat Web Team
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Issues with initials on contracts
There is something wrong with your "initials" for contracts. The client is trying to do it, but when it comes back to me the signatures are there, but the spots for initials are blank/missing.
1 voteHello Tammy,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Can you please send us the document you are having issues with? And if possible, a brief explanation of the steps you took before the problem arose.
Thanks,
Sign in Acrobat Web Team
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Adobe Acrobat Desktop + issues with requesting e-signatures
The reason for subscribing to the Adobe individual plan was to collect e-signatures for consulting agreements.
I downloaded the desktop application to be able to prepare documents for e-signature, but I ran into multiple issues & clients were unable to sign and there were issues with the date.
When I was at my wit's end, I decided to test out the adobe online platform to see if that worked any better. Thankfully it did.
I think there needs to be some major improvements to the adobe acrobat desktop application - especially with the request e-signatures processes.
Thanks for your time!1 voteHello Michael,
We are truly sorry you are experiencing trouble with our product and services. We are triaging your issue and are gathering more information to understand the problem better. Would you be so kind to explain deeper the specific issues you are facing regarding the date?
If you have any further questions or concerns, please do not hesitate to contact us.
Thank you!
Sign in Acrobat Web Team
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E sig feature doesnt work on my work subscription
why does adobe online freeze when i try to use the send e sig feature?
1 voteHello Jan,
We are sorry you are experiencing trouble with the new feature. Would you be so kind to send us the document you are having issues with? And if possible, please tell us the steps you took before the frozen screen.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Adobe Signature Issues
How do we get rid of incorrectly spelled names.
1 voteHello,
We are sorry you are having issues with this feature. Could you provide more information about it? For example, where are you seeing this incorrect names? Once the agreement is sign or in the document ? A screenshot will be helpful too.
Thanks,
Sign in Acrobat Web
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