Acrobat Web
Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.
Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.
Please provide the following information. You can post a new idea or search for ideas already submitted.
For a new feature request:
- Brief title
- Description of desired feature
- Why the feature is needed
For a new bug:
- Brief title
- Steps to reproduce the issue
- Environment (OS, other related application versions, etc.)
- Expected result
- Observed result
The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.
UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.
For all other questions and discussions, visit the Document Cloud PDF Services Community.
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Persistent Server Errors
We are experiencing server errors whereby our data is not recorded. - that ticker/tracker says 0GB used out of 100GB .
1 vote -
Sign can't work, tech support can't fix it
Sign doesn't work. You couldn't make it work so I have to pay for Authentsign. I should not have to also buy other subscriptions because sign doesn't work. It stopped working right when i bought creative cloud. The only think i actually needed is the Sign feature.
1 voteThank you for your feedback, Debra. Could you please share more information about an issue? More detailed steps will help to understand the problem.
Thanks,
Robert -
Missing agreement in the Adobe apps
We are actively use Adobe Acrobat for the e-signature. We would like to highlight that the Adobe apps need to be improved. Sometime the agreement that we sent to the approver, and the approver's apps doesn't appear that agreement.
1 voteHello,
Thank you for your feedback. Could you please share more information about an issue? More detailed steps will help to understand the problem.
Thanks,
Robert -
Terrible system
When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.
2 votes -
Unable to Assign and request signatures
I am unable to Request signatures from our Corporate account. I can add email addresses but it will not allow me to proceed to the next screen to indicate where signatures are to sit.
1 vote -
Unable to progress request
It not allowing me to request a signature.
1 voteHello Ruben,
Thank you for your feedback, could you please share more information about the difficulties you are facing while requesting a signature? More detailed steps will help to understand the problem.
Thanks,
—Robert -
disappointed
very slow and crashes so often then cant reopen
1 vote -
Fehler in Sign
Adobe Sign funktioniert seit dem 12.03.2021 nicht!
1 vote -
PROGRAM DOESN'T WORK
WHAT THE *, I SENT IT FOR SIGNATURE, I GET THE EMAIL CLICK THE LINK AND IT OPENS MY ADMIN PORTAL AND NO WAY TO SIGN THE * THING. SO FRUSTRATED I HAVE TO DO THIS YET AGAIN!
1 vote -
Server error - and you're closed?!?!?
I'm really ****** off at you. You took my money, and now that I'm trying to send a document for signature, I'm getting a server error and your support chat is closed. What an absolutely terrible first impression.
1 vote -
poor
the sign a document - is not loading up!
1 vote -
Broken page
https://documentcloud.adobe.com/link/tools/?group=group-sign
Page is blank? It was there a couple of hours ago!
1 voteHello Kyle,
Are you still seeing the problem? If so, please try to open it in other browser or in incognito window.
Thanks,
Robert -
not able to complete action
I cannot request or send signatures on forms, it instructs me to contact customer service.
Heather Kasel
hkasel@city-ventures.com1 voteHi Heather,
Sorry you’re having trouble using the product. You do have entitlements for Request Signatures but there was an issue with processing your recent entitlement changes. It’s fixed now and you should be able to request signatures. Please let us know if you still encounter issues.
Thanks,
Adobe Sign Team -
Not happy with the trial
I've tried to send a contract 3 times, its failed and I got an error message.
I'm now trying to figure out if any of them actually got sent to the client. How do I find that out?
The contract is still showing as draft - does that mean it hasn't been sent out?
1 vote -
bad updates/changes
the update to the document cloud is really bad and takes the product back 10 years. Please reinstate the old format and stop messing around with the product so many people rely on
1 vote -
Sign app doesn’t work on Iphone
The Adobe sign app, keeps bringing me to the web version and won’t let me send out documents to sign from my IPhone 12 pro
This is the main reason I got this subscription for almost $200 a year it should work this has been going on and off for months now it just off.
The web version says get app. However the link in unclickable! and I am in the app
3 votes -
E-sign noy working
Received technical support last week...unfortunately all three of the adobe e-sign documents that went out could not be processed by client.
1 vote -
Adobe while sending for signatures
Hello I'm getting this error. I have not changed my process. This is slowing me down. I need help ASAP
1 vote -
Terrible Support Experience
Adobe can improve my experience by training your staff better. I was transferred to 6 different people and my issue still wasn't resolved. Agents 1-3 offered no help. The 4th person told me that he found my school's subscripton and would transfer me to someone to help me. The 5th person joined the chat just to say he was transferring me to someone else. The 6th person said my account and my school's account was free and there was nothing he could do. I know this is not the case because our technology coordinator wouldn't be able to assign us…
1 vote -
Adobe Sign's auto entitlement email sux
Adobe Sign sender email address is not my current address and it's a total pain in the asss trying to change it, wtf, i've searched help and tutorials and chatted and scheduled a call and now I'vbe been on hold with account management for a half hour
hellosign is so much better, this is obv totally frustrating
apparently it's an enterprise entitlement issue, when I started using Adobe Sign with my Acrobat Pro DC, Adobe Sign pulled some ancient email of mine and set it in stone as the sender of every doc I send out to get signed. Who…
1 vote
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