164 results found

1. Can't download individual files anymore

   A recent updates has happened so the way I add multiple files to e-sign from the website portal changed and now once they're signed, I can no longer dowload them as individual files again. The Download Individual Files button is still there, but they come us as 'binder' files and that's added an extra step to saving these files , opening them back up in adobe to separate them and give them new files names, when they used to be just one click. Very annoying.

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello, 

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:

   1.   Click on your profile icon.

   2.   Select "Settings".

   3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks, 

   Sign in Acrobat Web Team

2. Issue with AdobeSign

   When signed, documents are missing ticked boxed and some text runs off the page. It was fine when I sent it for signature. I've just asked and the recipients don't see the ticked boxes either

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Susan Christie,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. If there is any other information that you found relevant to share, let us know. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

3. E-signature update is garbage

   I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

   The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with such extensive resources and a skilled team, this decline in quality is baffling and extremely disappointing.

   Such a regression in a key business tool is not only inconvenient but also impacts productivity. It raises serious questions about the decision-making and competencies of the team responsible for this update. In the competitive landscape of digital tools, maintaining and improving user efficiency should be a paramount concern.

   I strongly urge you to review this update and consider the real-world impact it has on your users. It is vital that future enhancements focus on actual improvements in performance, rather than superficial changes that hinder the user experience.

   I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

   The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with… more

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Brandon Rockhold,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

4. The title of the document sent for signature should either not be in quotes or the period at the end of the sentence should be inside the fi

   The title of the document contained in the message to recipients should either not have quotes at all or the period needs to be inside the final quotation mark.

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Montese Crandall,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

5. Making things slower/harder

   STOP CHANGING THINGS AND MAKING THEM WORSE

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Shayne Mace,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

6. Allow initials only signing

   Please remove the requirement for a signature if you just want a document initialed. It's ridiculous

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Tess Loyson,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

7. Erro ao solicitar assinatura digital

   Não estou conseguindo solicitar assinatura digital pelo Acrobat, esta dando Erro 400, não esta conseguindo estabelecer conexão com o servidor.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,
   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

8. No help platform to find

   I have now 2 separate documents with each party's signature, and I can't figure out why I can't make a combined one with both signatures on it! I'm trying to find a way of contacting customer support for a half an hour now, but there is literally no platform to contact you for help! I hate this.

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Emese Szabó,
   Right now we don't have that feature implemented. Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

9. Adobe Sign Interface Improvement Recommendations/Problems

   The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.

   There are three major issues I've had with it:

   1. Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is not a signee is not accounted as a user. On top of that, templates require you to request signatures prior to being able to edit them. Which makes no sense to me.

   2. Setting fields and adjusting fields is nearly impossible and extremely unintuitive. After adding signees, or after adding signees to a template (why would you even be forced to do this?) adjusting fields is difficult to say the least. Please at least include undo 'crtl+z' functionality so you're not required to restart the entire process if you make a mistake.

   3. Signing in to send reminders, add signees or adjust documents simply does not work. I'm forced to use the web interface despite being signed in. I'm forced to Sign In to edit docs, yet signing in doesn't do anything.

   Overall, I think there is insane room for improvement on the UI design of this product. Please adjust.

   The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.

   There are three major issues I've had with it:

   1. Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is… more

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Nate,

   We really appreciate your feedback and will consider it for future updates. Please let us know if you have any other suggestions,

   Thanks,

   Sign in Acrobat Web team

10. Dreadful updates.

    This new update to e-signature documents is absolutely horrendous. It now takes twice as long to send a simple pdf with 1 signature. When you want to send one document after another, it keeps loading in the previous document in error. There was nothing wrong with the previous software, it worked great, that's why we bought it. We will be moving away unless drastic changes are made.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with the updates and we appreciate your feedback. Please let us know if there's something else we need to improve.

    Thanks,

    Sign in Acrobat Web Team

11. Request e-signatures from secondary email

    When sending documents for e-signatures, it would be nice to be able to send documents from email addresses other than the email my Adobe ID is with.
    I run multiple businesses and don't want clients from Business B knowing my personal email or email for Business A.

    Many people these days have multiple email addresses.

    It would also be nice to be able to edit the email subject line when requesting an e-signature on a document.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Melana Hobbs,

    We appreciate your feedback and we will consider it for future updates.

    Thanks,

    Sign in Acrobat Web Team

12. Electronic Signature Errors

    For electronic signatures, it has an error 70% of the time. During the 30% of time where there is no error, it says the storage limit is exceeded. I just signed up and haven't used any documents.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi David Fritch, 

    Thanks for the information, we will take it under review.

    Best regards,

    Sign in Acrobat Web Team

13. Must be able to send out TWO templates (like before)

    Why can't I send out two templates? I used to be able to do so. One is my contract. And, the second is the attached scope of services. And, the scope may change for different jobs. This makes no sense. Please fix this.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Michelle Loretta,

    Thanks a lot for your feedback, we will take it into consideration for future updates.

    Best regards,

    Sign in Acrobat Web Team

14. Can't find how to update my signature as a non-paying recipient of a sign request

    When someone sends me a digital signature request, the signature that is going into it is wrong and I need to correct it, but it has somehow become associated with my account. I have spent the last 15 minutes trying to find a way to change it. This page promised to help me:
    https://helpx.adobe.com/sign/using/create-electronic-signature.html

    But from the very first step, none of this works; I think it is assuming I am starting from a particular place, but it doesn't say where that is. I'm very frustrated because I can't sign this thing and it's time sensitive. Why is there not a "change signature" button in the **** signature request UI?!?!?

    When someone sends me a digital signature request, the signature that is going into it is wrong and I need to correct it, but it has somehow become associated with my account. I have spent the last 15 minutes trying to find a way to change it. This page promised to help me:
    https://helpx.adobe.com/sign/using/create-electronic-signature.html

    But from the very first step, none of this works; I think it is assuming I am starting from a particular place, but it doesn't say where that is. I'm very frustrated because I can't sign this thing and it's time sensitive. Why is there not… more

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Prof Daniel Wigdor,

    We are sorry you are having trouble with this experience, we are reviewing your issue. Could you help us proving any other information that you found relevant?

    Thanks,

    Sign in Acrobat Web Team

15. Cannot Add Attachments

    The new adobe sign is not good. I can no longer figure out how to add attachments to the signature page.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Danielle,

    We are sorry you are having trouble with this feature. To add an attachment to an agreement you need to click the attachment field, then a file explorer should open where you can select the field. Please let us know if this resolves your issue.

    Thanks,

    Sign in Acrobat Web Team

16. Fault within the product

    Please fix the serious problem of eSignatures feature not working. When I try to use the esign or signature tools to approve a document, Adobe Acrobat freezes up and stops working. I have to run task manager and forcefully close adobe acrobat.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Ashfaaq,

    We are sorry you are having trouble with this experience, we are reviewing your issue.

    Thanks, 

    Sign in Acrobat Web Team

17. Recipient Delay

    Hello! My team recently noticed that the duration of the recipient receiving the document after we sent it out is significantly longer. Before this it was only about 5 minutes before they receive it in their email but for now, it could take more than 30 minutes. I'm wondering if it's a glitch that is being worked on right now? Thank you!

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We appreciate your feedback and we will take a look to see what is causing this delay. Please let us know if you have any suggestions or issues regarding this experiences.

    Thanks,

    Sign in Acrobat Web Team

18. BAD Customer Service Experience

    Competent help desk folks, please. I usually don't have issues with Acrobat, but I did today, which interrupted my business. I contacted you in hopes that you would care that I have issues, but you disconnected on me after typing in "Let me pull up your account"... that's awful customer service!

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Mike,

    We are sorry you are having trouble with this experiences, please feel free to post any issues that you are encountering here.

    Thanks,

    Sign in Acrobat Web Team

19. Repeat fields NOT available on Mac version; ONLY on web

    Advanced Field Actions like “Repeat field on all pages” are only available on the WEB VERSION of Adobe Sign. See attached.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Craig,

    We appreciate your feedback and we will consider it for future updates.

    Thanks,

    Sign in Acrobat Web Team

20. STOP THE POP UPS I CAN'T USE YOUR WEB APP

    I freaking hate your pop ups. I can no longer x out of them, so I can't actually use your web app because I can't navigate to the correct buttons to proceed through the adobe sign process. They give repetitive and unhelpful information. They come up EVERY SINGLE TIME I need to send a document via adobe sign. I don't want a response, I just want them to be turned off.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Erin,

    We apologize for any inconvenience caused by the pop-ups in our app. This feature is designed to assist users in understanding new updates and the changes they introduce to the app's workflow.

    Rest assured that your request about pop-ups has been acknowledged as we work on a resolution. If you encounter further issues or have specific details to share, please let us know.

    Best regards,

    Sign in Acrobat Web Team