1209 results found

1. Can't print PDF files from my Mac to HP printer

   I have Adobe Acrobat Reader DC version 21.001.20145 on my iMac with Big Sur version 11.2.3 and an HP M277C6 Laser printer. I am unable to print documents. The printer says printing document and the printer pop up window says printing document, but it never completes and never actually prints anything. I am able to successfully print the same document using the PDF Expert app. All other programs print just fine, it's only your program that can't print.

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2. Adobe Reader DC should open Windows Protocol Handler links regardless of the default browser

   Hello. We have a situation where a Windows protocol handler product is used to open documents from an EDRMS. At some point Adobe has apparently changed how it opens links. Now it simply passes a link to the system's default browser on the command line. As as some browsers (notably Chrome and recent builds of Edge which are based on Chromium) don't handle protocol handler URLs from the command line, this style of link now fails to activate.

   Links will be of a form similar to example://12345/open but I think this is an issue for all Windows protocol handlers.

   ENVIRONMENT:

   Windows 10,
   Adobe Acrobat Reader DC 2021.001.20145, and
   Chrome 89.0.4389.90 (64 bit) as the system's default browser.

   STEPS TO REPRODUCE:

   (1) Create and register a Windows Protocol Handler. (Example instructions: https://medium.com/swlh/custom-protocol-handling-how-to-8ac41ff651eb )

   (2) Make sure Chrome is the system's default browser.

   (3) Create a PDF which includes a hyperlink to open a URL of the registered protocol's form.

   (4) Confirm that the protocol handler activates and does its thing when pasted into the Windows Start/Run dialog. (This is just to confirm that it's registered properly as far as Windows is concerned.)

   (5) Open Adobe Acrobat Reader DC, disable "Enable Protected Mode At Startup" under the Enhanced Security preferences, and restart Adobe Acrobat Reader DC.

   (6) Open the PDF that was created in step 3.

   (7) Click the protocol handler's link, and click through any warnings.

   EXPECTED RESULT:

   • The protocol handler should be run according to the link that was clicked. (In our own case, the designated executable should go to the EDRMS and cause the document to be checked out and opened.)

   OBSERVED RESULT:

   • A blank Chrome browser window opens.
   • Interrogating the process list with Powershell indicates that the new Chrome window was opened with the protocol handler's URL on the command line. For example:

   PS C:\WINDOWS\system32> Get-CimInstance win32process | Where-Object {$.Name -eq "chrome.exe"} | Select-Object CommandLine

   CommandLine

   ---

   "C:\Program Files\Google\Chrome\Application\chrome.exe" --single-argument example://12345/open
   "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=crashpad-handler "--user-data-dir=C:\Users\usernm\AppData\L...
   "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=gpu-process --field-trial-handle=1660,1197437607337992284,2...
   "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --utility-sub-type=network.mojom.NetworkService --f...
   "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --utility-sub-type=storage.mojom.StorageService --f...
   "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=1660,1197437607337992284,2916...
   "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=1660,1197437607337992284,2916...
   "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=1660,1197437607337992284,2916...

   ADDITIONAL:

   If Firefox or MSIE was set as the default browser, then the browser opens. It typically displays an additional warning, but still allows the protocol handler to be activated. This is consistent with those browsers' behaviour when a non-http link is provided on the command line.

   Ideally, if there's no compelling reason not to, I think Adobe Reader should be telling the OS to handle the protocol handler links instead of the default browser. It might be that this will still fail when Adobe Reader is running in Protected Mode, but we're making a conscious decision to run it without protected mode in some contexts so that we can use these links.

   Thanks.

   Hello. We have a situation where a Windows protocol handler product is used to open documents from an EDRMS. At some point Adobe has apparently changed how it opens links. Now it simply passes a link to the system's default browser on the command line. As as some browsers (notably Chrome and recent builds of Edge which are based on Chromium) don't handle protocol handler URLs from the command line, this style of link now fails to activate.

   Links will be of a form similar to example://12345/open but I think this is an issue for all Windows protocol handlers.

   ENVIRONMENT:

   … more

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3. Removing quick actions from the Explorer context menu

   Please add to the app settings the option to add and remove quick actions from the context menu in File Explorer in Windows 10 for PDFs. Since doing it manually through the Registry Editor is very inconvenient.

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4. I am currently paying $16.23 a month and have no access to adobe acrobat pro

   Every time I try to log into adobe pro it keeps telling me that my trial period is over and that I need to install it. Please advise on how to fix this issue asap.

   R/ Unjel Harris

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5. 2D rendering

   large file with 2D graphics with areas of transparency is displayed with long delays compared to competing for software. I have Intel UHD 630 graphics and NVidia MX150 which is great for games with full HD resolution. There are also no problems with UHD. On the other hand, displaying in Adobe a 2D file when scrolling, zooming in or out has delays of up to a second!
   No options in the graphics acceleration panel. Was not found.
   This software uses only one GPU not even in full. Furthermore, 3D graphics work excellent but not 2D.

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6. Find option is getting cleared

   Press Ctrl+F
   Try to find any thing by typing in Find input box
   then click/Select any letter in Find Input box and try to type
   Previous data is getting cleared (very irritating as we have to type again whole thing)

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7. Better update procedures for automation needed!

   We see in the last month/year a much bader update experience for reader than before. The formerly usable ftp-server is not actual anymore:
   ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/
   And we see lots of customers where the function "Search for updates" inside Reader is GONE - even a clean NEW installation does not show it anymore! So what can be done if this position is gone in the help menu? And how can update enrollment be done better (actually we get the ARM folder on an updated PC and deply this packet afterwards, but this only works incremental - and if one version is missing between it hangs of course).

   Hope for ideas/informations ;-)

   Greetings Alex

   P.S.: It is funny to have a german button "Idee veröffentlichen" on an english webpage 8-)

   We see in the last month/year a much bader update experience for reader than before. The formerly usable ftp-server is not actual anymore:
   ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/
   And we see lots of customers where the function "Search for updates" inside Reader is GONE - even a clean NEW installation does not show it anymore! So what can be done if this position is gone in the help menu? And how can update enrollment be done better (actually we get the ARM folder on an updated PC and deply this packet afterwards, but this only works incremental - and if one version is missing… more

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8. save all closed tabs

   It would be nice to have a 'save all closed tabs'. Then I can re-open these on the next session. Unfortunately, this option is still not available.
   Google has such extension called OneTab. Something similar on Adobe Reader would be great!
   This has been requested by several others (see in comments https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/31145458-save-all-tabs-with-one-click)

   Once you re-start, you should just be able to re-open the whole bunch of pdf's that you closed before with one click

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9. allow users to keep a toolbar displayed

   Allow users to keep a toolbar displayed. I have to constantly go to View<Tools<Comment<Open to display the Comments toolbar.

   I should have the option of keeping that toolbar open and have it persist even to another session using the software, until I instruct otherwise.

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10. Bug - touchscreen highlighting while viewing multiple pages

    Hello, I have found a bug. When in the following configuration:

    • Read Mode OR Fixed-width scrolling
    • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
    • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

    I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it treats the gesture as if I am using the pan tool, and attempts to scroll left/right (and if I drag up/down on the handles the page scrolls without changing the selected text).

    Upon some experimentation I found that:

    • I have no problems using the touchscreen to select text when viewing a single page (in any view mode). I assume Reader is somehow detecting the "active" page, maybe the one most visible on the screen or something, and treating touchscreen gestures on the two pages differently.
    • When I use the trackpad/cursor to select text (in read mode or fixed-width scrolling), there is no problem and I am able to adjust the selection. It's only using the touchscreen.
    • If the word I initially select is on the "active" page I am able to drag the selection handle to select text over both pages, but not when the initial selected word is on the "inactive" page.

    A relatively uncommon scenario for most users I think, but it's juuust disruptive and irritating enough to prompt me to post about it here (and yes, I'm aware I've spent longer typing this bug report than the cumulative time the bug will take from me! Please fix so that the time can at least be a martyr for all touchscreen users time!) :)

    Hello, I have found a bug. When in the following configuration:

    • Read Mode OR Fixed-width scrolling
    • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
    • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

    I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it… more

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11. Adobe Reader 21.001.20145, 32BitMAPIBroker.exe crash when exiting (OL 2013, Server 2012 R2)

    We are using Adobe Reader 21.001.20145 (32 bit) Optional update, Mar 10, 2021 and Office 2013 Version 15.0.5275.1000 (32 bit) on Windows Server 2012 R2 with all updates installed (March 2021)

    The error occurs after sending an email (successfully) using Adobe Acrobat Reader DC 21.001.20145. If you then close Acrobat Reader, the program crashes with the error 32BitMAPIBroker.exe (see screenshot attached).

    The problem does not occur with an older version, fe. 2020.006.20034 of Acrobat Reader .

    The same problem existed before, here is the reference to it

    https://community.adobe.com/t5/acrobat-reader/sending-mapi-mail-via-send-button-still-works-but-when-closing-the-reader-it-will-crash/td-p/11370238

    •  

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12. Arrow ignores pre set color

    The arrow ignores the pre set color and is always placed red. You have to place an arrow and go into settings every time to change the color from red to f.e. black.

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13. BUG-Adobe Reader DC

    I created a form using Adobe Acrobat 9. I added a java script in the background to alert the user of any fields that were not filled out, including multiple signature lines. I tested the form frequently, using Acrobat 9, pro and reader DC, and it worked perfectly. Now I am getting reports from the users(using Adobe Acrobat Reader DC), that they are getting an error message stating that the signature lines need to be populated when the lines have the signatures inserted already.
    
    All users using the latest version of Adobe Reader DC, this issue occurred after the latest update.

    I created a form using Adobe Acrobat 9. I added a java script in the background to alert the user of any fields that were not filled out, including multiple signature lines. I tested the form frequently, using Acrobat 9, pro and reader DC, and it worked perfectly. Now I am getting reports from the users(using Adobe Acrobat Reader DC), that they are getting an error message stating that the signature lines need to be populated when the lines have the signatures inserted already.
    
    All users using the latest version of Adobe Reader DC, this issue occurred after the latest… more

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14. Adobe Reader DC for Windows keeps files locked after they are closed

    Adobe Reader DC for Windows keeps files locked after they have been closed. It is necessary to completely close Adobe Reader DC for the files to be closed. Please fix this bug!

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15. Option to save changes to all open documents instead of individual prompt for each

    If I make changes to several open PDF documents, it would be better to have an option to Save All changes other than get a prompt for every PDF document.

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16. Prompt Automatic updates

    Hello there,
    Can you add a prompt for updates?
    "Adobe Acrobat requires an update that will require a restart before using the application. Update and restart or install later?"

    You see, when Acrobat updates automatically and I'm still running the app, I can still open things, but if Acrobat updates and I'm not currently running the app, then I can't open the app until I restart.
    In terms of workflow this means that to access a PDF needed immediately for work I need to save and close everything, restart, then reopen everything. This took about 7 minutes without including reopening everything (slow computer, lots of things open and in process over several resource intense apps).
    Since I can still use Acrobat if I've already got it open, it obvious that there's some flexibility. If a screen came up asking permission and informing me to restart before I next opened, then the onus would be on me to keep it open and not ***** up my workflow but without that permission you just throw a big wrench into the gears, so to speak.

    As of right now, my only recourse for efficient work going forward is to go into the registry and task scheduler and disable the automatic updates which, I'm sure you'll agree is not what you want.

    Hello there,
    Can you add a prompt for updates?
    "Adobe Acrobat requires an update that will require a restart before using the application. Update and restart or install later?"

    You see, when Acrobat updates automatically and I'm still running the app, I can still open things, but if Acrobat updates and I'm not currently running the app, then I can't open the app until I restart.
    In terms of workflow this means that to access a PDF needed immediately for work I need to save and close everything, restart, then reopen everything. This took about 7 minutes without including reopening… more

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17. Allow users to deselect the McAfee offering

    I was not given an option to unselect the McAfee security offering at install. I only wanted Reader and nothing else but it installed all so I had to go through the uninstall process for the McAfee portion.

    5 votes

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18. Adobe DC 21.01.20140 Crash when open Document

    https://static.anaf.ro/static/10/Anaf/Declaratii_R/AplicatiiDec/D390_XML_2020_220221.pdf

    Windows 2012 Server

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19. reduce size of toolbars buttons

    For mouse based users. Remove the excess space, and reduce the size of toolbars and buttons, to maximise screen space available for the document.

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20. BUG: Path starting with \\?\ will fail

    When double clicking a file in Windows Explorer where the path is longer than 260 characters does not work as default. But I have been able to create a workaround that enable this.

    If I type the following in cmd.exe:
    AcroRd32.exe "C:\Very long path\file.pdf" then that will fail.

    If I enable "Enable Win32 long paths" in Group Policy and try the same command, then it works. This means that long paths are supported when it is enabled in Windows.

    I created a bat-file like this:
    set str=%1
    set str=%str:\?=%
    AcroRd32.exe %str%

    This will remove \?\ from the first argument and launch AcroRd32.exe with the trimmed argument.

    I changed the registry key HKEYCLASSESROOT\AcroExch.Document.DC\shell\Read\command\ to use this bat-file. And now it works!

    It looks like the problem is that Acrobat Reader does not understand if the path start with \?\ but Windows will add this to the start of long filenames.

    Information about \?: https://docs.microsoft.com/en-gb/windows/win32/fileio/naming-a-file?redirectedfrom=MSDN

    NOTE! I'm writing backslash, backslash, questionmark, backslash. But after posting it only shows \?\

    When double clicking a file in Windows Explorer where the path is longer than 260 characters does not work as default. But I have been able to create a workaround that enable this.

    If I type the following in cmd.exe:
    AcroRd32.exe "C:\Very long path\file.pdf" then that will fail.

    If I enable "Enable Win32 long paths" in Group Policy and try the same command, then it works. This means that long paths are supported when it is enabled in Windows.

    I created a bat-file like this:
    set str=%1
    set str=%str:\?=%
    AcroRd32.exe %str%

    This will remove \?\ from the first argument and… more

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