The Renderer of Acrobat Reader DC 64-bit
[Problem]
Comparing Acrobat Pro/Reader 32-bit, the PMI and the outline of 3D model are unclear on Acrobat Reader DC 64-bit.
(Please find the attached sample PDF and captures, test01-03.)
"DirectX 9" is able to be selected from the renderer option on Acrobat Pro/Reader 32-bit.
(Edit -> Preferences -> Multimedia & 3D -> Preferred Renderer)
However, it doesn't exist on Acrobat Reader DC 64-bit. So, only "Software" is available.
Therefore, the PMI and the outline of 3D model are unclear.
(Please find the attached captures #1.)
[Tested Acrobat Version]
Acrobat Reader DC 64-bit: 2021.011.20039
Acrobat Pro 2020 32-bit (classic): 2020.004.30020
Acrobat Reader DC 32-bit: 2021.007.20099
[Request]
Please make “DirectX 9” selectable on Acrobat Reader DC 64-bit.
-
Girija Agarwala commented
Greetings from Adobe Acrobat Desktop Team!
We are pleased to announce that the fix for the reported issue has been released in our latest update 22.003.20310. Request you to please update and check and get back to us if you still face any concerns. We highly appreciate your patience and cooperation in this regard.
If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.
Hope this helps in addressing the reported issue. We look forward to the continued feedback.
Thanks and Regards,
Girija Agarwala
Adobe Acrobat Desktop team -
Girija Agarwala commented
Thanks for reporting this issue!
We apologize for the inconvenience caused to you.
We have informed our technical team about this and look forward to achieving a solution soon. Will update you as soon as we have a solution handy. Appreciate your patience in this regard.Thanks and regards,
Girija Agarwala
Adobe Acrobat Desktop team