Girija Agarwala

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  1. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Hi Gil,

    Thanks for reaching out , we apologize for the inconvenience caused to you.

    Please help us with the following information so we can debug this faster:
    1. Acrobat version
    2. Mac OS version
    3. Is it seen with all the 3D files/ specific to some?
    4. Please attach a sample file and a video showcasing the issue.

    Thanks a lot for your patience!

    Regards,
    Girija Agarwal
    Lead Software Engg.
    Adobe Acrobat Desktop Team

  2. 1 vote

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Hi William,

    Thank you for your patience and sorry about the trouble caused.

    We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

    Please update the application to the latest version. In the application, go to Help > Check for updates.

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe

    Let us know how it goes.

    Thanks,
    Girija Agarwala
    Adobe Acrobat DC Desktop Team

  3. 2 votes

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    Girija Agarwala commented  · 

    Hi Daniel,

    We regret the inconvenience caused to you. We are glad to inform that with our latest update, we have removed the To Do section completely. You can always access the requests/notifications from the Bell section located at top right of the application window. Please share your feedback on this.

    Thanks,
    Girija Agarwala
    Adobe Acrobat Desktop Team

  4. 9 votes

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    Girija Agarwala commented  · 

    With our latest updates, you could use the Clear Recent button located at bottom right of the Recent file list and remove all of them. Alternatively, you can also Sign Out to clear all recent files.

  5. 1 vote

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    Girija Agarwala commented  · 

    With our latest updates, you could use the Clear Recent button located at bottom right of the Recent file list and remove all of them. Alternatively, you can also Sign Out to clear all recent files.

  6. 3 votes

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    6 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Acrobat retains the signed in state until manually sign out is triggered.
    By any chance, are you signed in on multiple devices? If you cannot retain the sign in status, please attach a video of the same and revert.

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    Girija Agarwala commented  · 

    From the screenshot shared, i can see that you are signed out. In our latest update, we have implemented a feature where in if you sign out, all the files in your recent file list will be cleared out to meet privacy concerns.
    Once you sign in, you should be able to see the cloud files though. Could you please confirm if you can see the same?

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    Girija Agarwala commented  · 

    Can you please share the following information to help us investigate the issue:
    1. OS platform WIn/Mac?
    2. Acrobat Version screenshot
    3. Are you signed in?
    4. A video capturing the workflow

  7. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    We apologize for the issue that you are facing.
    Please help us with the following information so we can understand the problem better:
    1.The Acrobat Dc dot version that you are using
    2.The platform (Win/Mac)
    3.A video recording of the issue
    4.The file on which this issue is reproducible
    5. Is the issue file specific/generic

  8. 2 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    We apologize for the issue that you are facing.
    Please help us with the following information so we can understand the problem better:
    1.The Acrobat Dc dot version that you are using
    2.The platform (Win/Mac)
    3.A video recording of the issue
    4.The file on which this issue is reproducible
    5. Is the issue file specific/generic

  9. 2 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Could you please check whether this issue is resolved after the Mac 10.14.2 update. https://support.apple.com/kb/DL1986?locale=en_US.

  10. 2 votes

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    4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Thanks for your patience and co-operation.
    We could not reproduce this issue at our end. Could you please help us with the following information:
    The Acrobat Dc dot version that you are using
    The platform (Win/Mac)
    A video recording of the issue
    The file on which this issue is reproducible

  11. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    We have given this option so user do not lose the information of the original file accidentally.
    You can always remove _Redacted from the file name while saving

  12. 1 vote

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Could you please check that the document was saved after applying redaction?
    I cannot reproduce the scenario at my end. Please attach a video of the workflow so we can understand the issue better

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    Girija Agarwala commented  · 

    Could you please share the Acrobat build# you are using.
    Also, share the file with which you are facing the issue.

  13. 18 votes

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    51 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    For more information, please refer Release notes of the latest release.

    Please try it out and let us know your feedback. Thanks for your patience and support!

    Regards,
    Rachit

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    Girija Agarwala commented  · 

    We apologize for the issue you are facing.
    However, if i understand correctly, i am able to convert 4-5 .png files to a pdf using drag and drop.
    Could you please help me with the following information to get clarity on the workflow:

    -> The Acrobat dot version you are using
    -> The OS platform you are on
    -> The .png files that you are trying to convert (in case this is file specific)
    -> A screenshot of the message that you are getting
    -> Also, it would be great if you could specify from which build are you facing the break.

    Thanks for your patience and continued support to Acrobat.

    Regards,
    Girija Agarwala
    Software Engineer II
    Adobe Acrobat

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    Girija Agarwala commented  · 

    Hello James,

    We apologize for the issue you are facing.
    However, if i understand correctly, i am able to convert 4-5 .png files to a pdf using drag and drop.
    Could you please help me with the following information to get clarity on the workflow:

    -> The Acrobat dot version you are using
    -> The OS platform you are on
    -> The .png files that you are trying to convert (in case this is file specific)
    -> A screenshot of the message that you are getting
    -> Also, it would be great if you could specify from which build are you facing the break.

    Thanks for your patience and continued support to Acrobat.

    Regards,
    Girija Agarwala
    Software Engineer II
    Adobe Acrobat

  14. 1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Could you please elaborate this issue.
    Please attach the input file and the actual output along with the expected output.

  15. 6 votes

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    3 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Ayush is looking into this

  16. 1 vote

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    Under review  ·  8 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Mailed Akhil to look into this

  17. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Spell Checker is not kept off by default. Could you please share the information below:
    1. Acrobat dot version you are using
    2. The OS platform you are on.
    3. Share the screenshot of the expanded Review > Language tab
    4. Share the pdf file you see this issue with

    Please ensure that you have not set this off in Word preferences.
    Refer this link for more insights : https://www.timeatlas.com/word-spell-check-not-working/

  18. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    We are not able to reproduce this issue at our end.
    Could you please check if you can reproduce the same without the Directory Junction created. This would help isolate the cause of the problem.

  19. 2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Could you please share the workflow elaborately.
    Please attach the source files too.

  20. 14 votes

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    6 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Girija Agarwala commented  · 

    Hi,

    We apologize for the issue you are facing.
    I am forwarding this concern to the engineering team.
    We will get back to you on this as soon as we have a solution handy.

    Thanks for your patience!

    Regards,
    Adobe Acrobat Team

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