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49 results found

  1. Copy/Paste for email details in Acrobat Sign.

    2 votes

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    3 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    Girija Agarwala commented  · 

    hi Candace,

    Could you please help me with the Acrobat build#, OS details(win/mac) and a video recording of the issue? Thanks!

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    Girija Agarwala commented  · 

    Greetings of the day and thanks for reporting this issue. We regret the inconvenience caused to you . We will take this up with the concerned team and get back to you as soon as we have a solution handy. Thanks for your patience and cooperation.

    Regards,
    Girija Agarwala
    Sr. Lead Software Engineer
    Adobe Acrobat Desktop Team

  2. No CC function when getting signatures

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    Girija Agarwala commented  · 

    Hi Mitchell,

    Thanks for reporting your concern. We have CC function on Review and Send page, attaching the image for reference. Please get back to us if you still face any issues. Thanks for your patience and cooperation.

    Regards,
    Girija Agarwala
    Senior Lead Software Engg.
    Adobe Acrobat Desktop Team

  3. The Renderer of Acrobat Reader DC 64-bit

    31 votes

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    2 comments  ·  Acrobat Reader for Windows and Mac » Other  ·  Admin →
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    Girija Agarwala commented  · 

    Greetings from Adobe Acrobat Desktop Team!

    We are pleased to announce that the fix for the reported issue has been released in our latest update 22.003.20310. Request you to please update and check and get back to us if you still face any concerns. We highly appreciate your patience and cooperation in this regard.

    If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.

    Hope this helps in addressing the reported issue. We look forward to the continued feedback.

    Thanks and Regards,
    Girija Agarwala
    Adobe Acrobat Desktop team

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    Girija Agarwala commented  · 

    Thanks for reporting this issue!
    We apologize for the inconvenience caused to you.
    We have informed our technical team about this and look forward to achieving a solution soon. Will update you as soon as we have a solution handy. Appreciate your patience in this regard.

    Thanks and regards,
    Girija Agarwala
    Adobe Acrobat Desktop team

  4. Bug - PMI cross-highlighting not working for 3D PDFs using 64 bit Adobe Reader DC

    12 votes

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    5 comments  ·  Acrobat Reader for Windows and Mac » Other  ·  Admin →
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    Girija Agarwala commented  · 

    Greetings from Adobe Acrobat Desktop Team!

    We are pleased to announce that the fix for the reported issue has been released in our latest update 22.003.20310. Request you to please update and check and get back to us if you still face any concerns. We highly appreciate your patience and cooperation in this regard.

    If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.

    Hope this helps in addressing the reported issue. We look forward to the continued feedback.

    Thanks and Regards,
    Girija Agarwala
    Adobe Acrobat Desktop team

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    Girija Agarwala commented  · 

    Thanks for reporting this issue.
    We apologize for the inconvenience caused due to this.

    Could you please help us with the following information for better clarity :
    1. The Files with which you can reproduce this.
    2. The OS version
    3. A video recording highlighting the issue.

    Thanks and Regards,
    Girija Agarwala
    Adobe Acrobat Desktop team

  5. Bug: 3D pdf image shrinks to the bottom left quarter of the viewing space after activating it

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Girija Agarwala commented  · 

    Hi Gil,

    Thanks for reaching out , we apologize for the inconvenience caused to you.

    Please help us with the following information so we can debug this faster:
    1. Acrobat version
    2. Mac OS version
    3. Is it seen with all the 3D files/ specific to some?
    4. Please attach a sample file and a video showcasing the issue.

    Thanks a lot for your patience!

    Regards,
    Girija Agarwal
    Lead Software Engg.
    Adobe Acrobat Desktop Team

  6. Adobe Acrobat - Excel Cell Contents Paste As Image

    2 votes

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    Girija Agarwala commented  · 

    Hi William,

    Thank you for your patience and sorry about the trouble caused.

    We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

    Please update the application to the latest version. In the application, go to Help > Check for updates.

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe

    Let us know how it goes.

    Thanks,
    Girija Agarwala
    Adobe Acrobat DC Desktop Team

  7. Have instructions on how to remove a "to do" nag message to sign a document

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Security & Digital signatures  ·  Admin →
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    Girija Agarwala commented  · 

    Hi Daniel,

    We regret the inconvenience caused to you. We are glad to inform that with our latest update, we have removed the To Do section completely. You can always access the requests/notifications from the Bell section located at top right of the application window. Please share your feedback on this.

    Thanks,
    Girija Agarwala
    Adobe Acrobat Desktop Team

  8. Bring Back Clear all Recently Viewed Files and clear error

    3 votes

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Girija Agarwala commented  · 

    With our latest updates, you could use the Clear Recent button located at bottom right of the Recent file list and remove all of them. Alternatively, you can also Sign Out to clear all recent files.

  9. Bring back "Clear Recent Documents" feature. Clearing file-by-file is

    10 votes

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    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Girija Agarwala commented  · 

    With our latest updates, you could use the Clear Recent button located at bottom right of the Recent file list and remove all of them. Alternatively, you can also Sign Out to clear all recent files.

  10. How do I clear the recent list? Very Dangerous practice

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Security & Digital signatures  ·  Admin →
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    Girija Agarwala commented  · 

    With our latest updates, you could use the Clear Recent button located at bottom right of the Recent file list and remove all of them. Alternatively, you can also Sign Out to clear all recent files.

  11. 'Recently opened files' list is always empty at startup

    3 votes

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    6 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Girija Agarwala commented  · 

    Acrobat retains the signed in state until manually sign out is triggered.
    By any chance, are you signed in on multiple devices? If you cannot retain the sign in status, please attach a video of the same and revert.

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    Girija Agarwala commented  · 

    From the screenshot shared, i can see that you are signed out. In our latest update, we have implemented a feature where in if you sign out, all the files in your recent file list will be cleared out to meet privacy concerns.
    Once you sign in, you should be able to see the cloud files though. Could you please confirm if you can see the same?

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    Girija Agarwala commented  · 

    Can you please share the following information to help us investigate the issue:
    1. OS platform WIn/Mac?
    2. Acrobat Version screenshot
    3. Are you signed in?
    4. A video capturing the workflow

  12. Bug Report - Using Tools (esp Redact tool) causes wheel of death. HELP

    1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Girija Agarwala commented  · 

    We apologize for the issue that you are facing.
    Please help us with the following information so we can understand the problem better:
    1.The Acrobat Dc dot version that you are using
    2.The platform (Win/Mac)
    3.A video recording of the issue
    4.The file on which this issue is reproducible
    5. Is the issue file specific/generic

  13. redact failure in DC?

    2 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Girija Agarwala commented  · 

    We apologize for the issue that you are facing.
    Please help us with the following information so we can understand the problem better:
    1.The Acrobat Dc dot version that you are using
    2.The platform (Win/Mac)
    3.A video recording of the issue
    4.The file on which this issue is reproducible
    5. Is the issue file specific/generic

  14. Adobe Pro crashes with redaction on Mac - this is insane and makes the program unusable

    2 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Girija Agarwala commented  · 

    Could you please check whether this issue is resolved after the Mac 10.14.2 update. https://support.apple.com/kb/DL1986?locale=en_US.

  15. Some stamps disappear when you apply redactions

    2 votes

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    4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Girija Agarwala commented  · 

    Thanks for your patience and co-operation.
    We could not reproduce this issue at our end. Could you please help us with the following information:
    The Acrobat Dc dot version that you are using
    The platform (Win/Mac)
    A video recording of the issue
    The file on which this issue is reproducible

  16. redaction

    1 vote

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Girija Agarwala commented  · 

    We have given this option so user do not lose the information of the original file accidentally.
    You can always remove _Redacted from the file name while saving

  17. Bug on Redacted Information

    1 vote

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Girija Agarwala commented  · 

    Could you please check that the document was saved after applying redaction?
    I cannot reproduce the scenario at my end. Please attach a video of the workflow so we can understand the issue better

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    Girija Agarwala commented  · 

    Could you please share the Acrobat build# you are using.
    Also, share the file with which you are facing the issue.

  18. Crash opening Output Preview window

    4 votes

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    5 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Girija Agarwala commented  · 

    Mac 10.14.2 is live - https://support.apple.com/kb/DL1986?locale=en_US. Please let us know if the issue is resolved after the update

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    Girija Agarwala commented  · 

    Apple has acknowledged that issue is at their end and they have a fix ready for this. Fix will be available as part of their upcoming update (10.14.2). Please let us know if the issue still exists post that.

    Thanks for your patience and co-operation!!

  19. Raise without a handler

    20 votes

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    52 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    For more information, please refer Release notes of the latest release.

    Please try it out and let us know your feedback. Thanks for your patience and support!

    Regards,
    Rachit

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    Girija Agarwala commented  · 

    We apologize for the issue you are facing.
    However, if i understand correctly, i am able to convert 4-5 .png files to a pdf using drag and drop.
    Could you please help me with the following information to get clarity on the workflow:

    -> The Acrobat dot version you are using
    -> The OS platform you are on
    -> The .png files that you are trying to convert (in case this is file specific)
    -> A screenshot of the message that you are getting
    -> Also, it would be great if you could specify from which build are you facing the break.

    Thanks for your patience and continued support to Acrobat.

    Regards,
    Girija Agarwala
    Software Engineer II
    Adobe Acrobat

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    Girija Agarwala commented  · 

    Hello James,

    We apologize for the issue you are facing.
    However, if i understand correctly, i am able to convert 4-5 .png files to a pdf using drag and drop.
    Could you please help me with the following information to get clarity on the workflow:

    -> The Acrobat dot version you are using
    -> The OS platform you are on
    -> The .png files that you are trying to convert (in case this is file specific)
    -> A screenshot of the message that you are getting
    -> Also, it would be great if you could specify from which build are you facing the break.

    Thanks for your patience and continued support to Acrobat.

    Regards,
    Girija Agarwala
    Software Engineer II
    Adobe Acrobat

  20. HTML export

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Girija Agarwala commented  · 

    Could you please elaborate this issue.
    Please attach the input file and the actual output along with the expected output.

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