674 results found

1. Bug: Adobe Reader "save" prompts "save-as"

   I am having an issue when saving documents in Adobe Reader, when I hit "save" it prompts a "save-as" box every time which required me to navigate to the document to save it. This is happening for me on windows 10. I've uninstalled and re-installed the program and am getting the same issue. Thanks

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2. need to get someone on the phone asap 9042267339

   can someone call me about my account 9042267339

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3. Measurement Tool

   The measurement tool doesn't seem to be converting scale properly. Tested on several devices

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4. BUG: xfa.host.messageBox() fails on forms embedded in IE 11

   Reader DC v2020.012.20048
   Windows 10 10.0.19042 Build 19042, IE 11.572.19041

   PDFs embeddd in IE 11, or using the "Preview PDF" tab in Livecycle designer, no longer show user dialogs triggered using "xha.host.messageBox" or "app.alert". Other "xfa.host" functions still return data. When opening the PDF 'stand alone' everything works as expected.

   Here's an simple example form. The button should show two message dialogs as well as information in a text box. Interestingly the code continues to execute after the calls to xfa.host.messageBox and app.alert, and the text box is correctly populated.

   Test page: https://www.aduk.net/pdfTest/

   I have used the Acrobat DC removal tool and re-installed Acrobat.

   These builds of Windows and IE 11 work:
   10.0.17763 Build 17763, IE 11.1518.17763
   10.0.18362 Build 18362, IE 11.1139.18362

   These ones fail:
   10.0.19041 Build 19041, IE 11.572.19041
   10.0.19042 Build 19042, IE 11.572.19041

   Reader DC v2020.012.20048
   Windows 10 10.0.19042 Build 19042, IE 11.572.19041

   PDFs embeddd in IE 11, or using the "Preview PDF" tab in Livecycle designer, no longer show user dialogs triggered using "xha.host.messageBox" or "app.alert". Other "xfa.host" functions still return data. When opening the PDF 'stand alone' everything works as expected.

   Here's an simple example form. The button should show two message dialogs as well as information in a text box. Interestingly the code continues to execute after the calls to xfa.host.messageBox and app.alert, and the text box is correctly populated.

   Test page: https://www.aduk.net/pdfTest/

   I have used the Acrobat DC removal… more

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5. Login with multiple Adobe IDs

   Enable multiple IDs to log into Adobe on the same computer at the same time. Ex: one ID for professional use and one for personal use.

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6. Book layout view

   Please provide a viewing option that allows the user to see proper reader spreads. (Spreads that don't shift the cover to the left side, so proofers can see actual reader spreads, with odd pages on the right and even pages on the left).

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7. prompt before print - documents containing disclaimer section

   Quite often we print all the pages of the documents
   But most of the documents (Bank statements/ rental agreements / Utility Bills) carry a section for disclosure / disclaimer which are not needed when making copies.
   if you can prompt the user to proceed with the print or skip the disclosure section may save paper, save trees, save environment.

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8. 3D PDF

   Problem: When opening an 3D-PDF, the Object disappears after about 3 seconds after starting.
   This only happened after some 3D PDF were opened. But then every time.
   As soon as something is clicked, the Object appears
   Adobe Reader DC 2020.012.20048

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9. An error occurs when printing with the command ( Acrobat Reader DC ver.20.012.20041 ).

   Acrobat Reader DC was updated to ver.20.012.20041 the other day.

   Since then, the following error message appears when printing with the command.

   Adobe Acrobat Reader DC has stopped working
   The program did not work properly due to a problem.

   The program will close and Windows will notify you if there is a solution

   Printing is done just by issuing a message.

   The command I am using is:
   "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" /n /p /h "<PDF file path>"

   The execution environment is as follows.
   OS: Windows 7 Professional sp1 64bit
   Processor: Intel(R) Core(TM) i7-6700 CPU @3.40GHz 3.40GHz
   RAM: 8.00GB

   The following Windows logs are written when an error occurs.

   The faulty module name may be "AcroRd32.exe" or "AGM.dll".

   Faulting application name: AcroRd32.exe, version: 20.12.20041.1044, time stamp: 0x5f23643d.
   Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
   Exception code: 0xc0000005
   Fault offset: 0x00000001
   Faulting process ID: 0x140c
   Start time of the failing application: 0x01d670f162c5aeb7
   Faulting Application Path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
   Faulting module path: unknown

   Report ID: a3b35ad8-dce4-11ea-88ac-484d7ef98554

   • The content of the error is the Japanese translation into English by google translation.

   Acrobat Reader DC was updated to ver.20.012.20041 the other day.

   Since then, the following error message appears when printing with the command.

   Adobe Acrobat Reader DC has stopped working
   The program did not work properly due to a problem.

   The program will close and Windows will notify you if there is a solution

   Printing is done just by issuing a message.

   The command I am using is:
   "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" /n /p /h "<PDF file path>"

   The execution environment is as follows.
   OS: Windows 7 Professional sp1 64bit
   Processor: Intel(R) Core(TM) i7-6700 CPU @3.40GHz 3.40GHz
   RAM: 8.00GB

   The… more

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10. Issue with PDF and Adobe Reader

    When cancelling the print preview section, Adobe Reader crashes. I have the latest version of Adobe Acrobat Reader DC, 2020.012.20041.

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11. Adobe Reader DC prints only top part of text lines. The problem started a few days ago. Clean up of Adobe and re-installation didn't fix the

    Adobe Reader DC prints only top part of text lines. View shows complete lines. The problem started a few days ago. Clean up of Adobe and re-installation didn't fix the issue. Drivers are up to date. Manipulation with setup (smooth lines etc) didn't help.

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12. ******** couldn't save could have lost a day's work stupid POS

    someone already said it Ill say it again **, I just wanted to SAVE. To use the SAVE function which has presumably existed and been replicated successfully on every other word processing program and PDF editor. Nice little gadgets and ads ** *** too bad I CANT SAVE ANYTHING.

    I am using an up-to-date Windows 10 computer.
    When trying to save, a totally blank, white 'save as' prompt appears that does nothing, leaving no choice as far as I could find but to exit without saving. Thank ******

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13. Move Adobe Reader to App store model

    In todays world, many browsers now have built-in PDF viewers to help deal with end of browser plugins and the rise of HTML 5 and mobile apps. Can you please consider eliminating browser plugin for Adobe Reader DC and make Adobe Reader a Mac and Windows App store app as quickly as possible to modernize pdf experience and introduce adobe Scan app which uploads scanned document from iPhone directly to mac or windows PC as well.

    As many websites are going HTML 5 and browser plugin support is being reduced, we need to see adobe acrobat reader app converted from browser plugin which is obsolete to a app store model on desktops and laptops. I also want to see adobe Acrobat subscription services made available into Windows and Mac App store instead of traditional app installation methods.

    I also would like to see Adobe Flash Player and Adobe Air be completely discontinued immediately as flash player and Adobe Air is completely obsolete.

    In todays world, many browsers now have built-in PDF viewers to help deal with end of browser plugins and the rise of HTML 5 and mobile apps. Can you please consider eliminating browser plugin for Adobe Reader DC and make Adobe Reader a Mac and Windows App store app as quickly as possible to modernize pdf experience and introduce adobe Scan app which uploads scanned document from iPhone directly to mac or windows PC as well.

    As many websites are going HTML 5 and browser plugin support is being reduced, we need to see adobe acrobat reader app converted from… more

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14. FIX Problem security with Adobe Reader WIN10

    No reaction when trying to open a .pdf file from a network share available under DFS with a previously running .pdf document locally.
    The problem with .pdf files not working properly in correlation with DFS is the Adobe Reader application bug.Bug exist from begin od 2018.Adobe products cannot cope with distributed file systems.The observed bug occurs in WIN SRV 2016 and 2019 systems, and unless it is explicitly stated anywhere that the reason is the change in the SMB authentication method, this is indicated by (logically) the AR logs.this is a link to a thread on this topic https://community.adobe.com/t5/acrobat-reader/can-only-open-1-pdf-at-a-time-from-dfs-server/m-p/10889532?page=3#M62593 The bug only occurs in Adobe applications, previous signals about Edge / other browsers have not been confirmed in tests. .Pdf documents in other applications work correctly at the moment.The workaround is to disable protected mode in Adobe Reader but our security department does not recommend such a solution

    No reaction when trying to open a .pdf file from a network share available under DFS with a previously running .pdf document locally.
    The problem with .pdf files not working properly in correlation with DFS is the Adobe Reader application bug.Bug exist from begin od 2018.Adobe products cannot cope with distributed file systems.The observed bug occurs in WIN SRV 2016 and 2019 systems, and unless it is explicitly stated anywhere that the reason is the change in the SMB authentication method, this is indicated by (logically) the AR logs.this is a link to a thread on this topic https://community.adobe.com/t5/acrobat-reader/can-only-open-1-pdf-at-a-time-from-dfs-server/m-p/10889532?page=3#M62593 The… more

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15. auto scroll loop

    Auto scroll and speed choise are great but when the pdf arrives at the end and you want to see it many times you have to go again at the beginning and choose auto scrool.I suggest to implement the feature for the document to automatically loop and play over and over until you decide to stop it. Windows Media player has a repeat feature and power point also.I would like the same for acrobat reader.
    It would be great for educational purposes to repeat the same information until it is memorised.(REPETITION IS THE MOTHER OF RETENTION..)
    It seems from the link below that also other persons need the same feature.I think it is very easy for your experiened programmers to implement it.I urge you to do so.
    Thanks in advance

    https://answers.acrobatusers.com/I-want-to-continuously-scroll-a-pdf-file-and-when-it-gets-to-the-end-of-the-file-I-want-it-to-loop-back-to-the-be-q79720.aspx

    Auto scroll and speed choise are great but when the pdf arrives at the end and you want to see it many times you have to go again at the beginning and choose auto scrool.I suggest to implement the feature for the document to automatically loop and play over and over until you decide to stop it. Windows Media player has a repeat feature and power point also.I would like the same for acrobat reader.
    It would be great for educational purposes to repeat the same information until it is memorised.(REPETITION IS THE MOTHER OF RETENTION..)
    It seems from the… more

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16. this.media and this.pageWindowRect undefined intermittently

    I am using the Adobe Reader Javascript API and trying to access the this.pageWindowRect variable. I've found from various forum posts that this has to be 'enabled' by accessing this.media first.

    This works most of the time, but intermittently on certain computers, I find that both this.media and this.pageWindowRect are undefined.

    It is difficult to reproduce this exactly: sometimes it seems to work fine, and sometimes they seem to stay undefined. I've tried delaying my code - in case things are taking a while to load - and running the code from a document-level script, a button, and the console. It all seems to work intermittently.

    The attached file has a timer running in the document-level JS, which prints out the value of these variables every few seconds for a couple of minutes (in case the initialisation is delayed). On most computers this seems to work fine, but on some computers both variables return 'undefined' for the entire period the code is running.

    Any support or advice would be much appreciated.

    I am using the Adobe Reader Javascript API and trying to access the this.pageWindowRect variable. I've found from various forum posts that this has to be 'enabled' by accessing this.media first.

    This works most of the time, but intermittently on certain computers, I find that both this.media and this.pageWindowRect are undefined.

    It is difficult to reproduce this exactly: sometimes it seems to work fine, and sometimes they seem to stay undefined. I've tried delaying my code - in case things are taking a while to load - and running the code from a document-level script, a button, and the console.… more

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17. Crash when save as.

    Consistent crashes on Adobe Reader DC on Windows 10, with the newest version installed. No crash report ever generated, instant process stop. Can be replicated when attempting to sign in or save as. Open recent document shows saved file and location within adobe, cannot be located when selected to open or found within computer files.

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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry to hear about the issue you are facing.
    1) Have you applied a latest patch of Win10-2004 after which you are facing this issue ?

    2) Could you confirm me the current version of Acrobat Reader DC that you have ?

    3) Could you please do Help → Repair Installation and see if it fixes the issue ?

    4) Could you please share a Screen Recording video of the issue that you face at ajain@adobe.com ?

    Thanks
    Ayush Jain

18. BUG: Adobe AR DC 2020.009.20074 - Inconsistent Error Converting PDF to Excel

    Windows Adobe Acrobat Reader DC 2020.009.20074 inconsistently fails to convert our PDF data to a viable Excel file. When it fails instead of creating an All-Borders grid around the data, it will create a Picture of the border box and clump the data together in a jumble below.

    As we use macro's to manipulate the converted data, this obviously presents a problem to us.

    We have captured some files during the conversion process, and made a Word conversion of our data to check it - and what we found makes us wonder where this may be coming from.

    Process Step:
    - Download PDF file form company server
    - Open in Adobe AR DC and convert to Excel
    - Save excel file and use as basis for data shaping

    Please refer to the attached files.

    1.Raymers07212020SourceFile
    2.Raymers07212020BadPDFtoExcelConversion (example)
    3.Raymers07212020ShowingPossibleFrameError
    4. Raymers07212020screen_capture (highlighted format mark)

    This is causing delays in our data shaping process and we presently cannot narrow this down enough to catch in the macro process.

    Can you advise?

    Windows Adobe Acrobat Reader DC 2020.009.20074 inconsistently fails to convert our PDF data to a viable Excel file. When it fails instead of creating an All-Borders grid around the data, it will create a Picture of the border box and clump the data together in a jumble below.

    As we use macro's to manipulate the converted data, this obviously presents a problem to us.

    We have captured some files during the conversion process, and made a Word conversion of our data to check it - and what we found makes us wonder where this may be coming from.

    Process Step:… more

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19. Division by 0

    Version 2020.012.20043
    Printing multiple pages per sheet, custom arrangement. When entering 0 in one text box, the program crashes (DIV0 exception 0xc0000094 at location 0x5fc09e39)

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20. Adobe reader PDF using password with special chars does not open

    Windows Adobe Acrobat Reader DC 2020.009.20074 failed to open a password protected PDF because the password had special chars.

    Password used: C2#x22H7giv#

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