Settings and activity
35 results found
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4 votes
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment 
AdminIgor Lukman
(Admin, Adobe)
commented
Hi Louise,
Thank you for your feedback. Can you please specify steps that you performed and if possible, provide the PDF document you tried to upload so we can have more insight on how the problem manifested?
Regards,
Igor from Acrobat Web team -
3 votes
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Arun,
Thank you for your feedback. Unfortunately, this is the limitation of Fill & Sign feature, password protected documents cannot be edited using Fill & Sign.
Please let us know if you have any further questions.
Igor from UserVoice team.
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1 vote
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Alison,
Thank you for your feedback. I'm sorry to hear you had a bad experience with our technical support. We will do our best to keep our representatives as skillful and knowledgeable as our customers require.
If there is anything that User Voice can help you with, please write us an idea or a comment so we can help you in this way also.
Thank you,
Igor from Adobe User Voice -
1 vote
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Russel,
Thank you for your feedback. Can you please share exact steps that you are performing? What is it you wish to do?
Thank you,
Igor -
1 vote
Hi Heather,
Sorry you’re having trouble using the product. You do have entitlements for Request Signatures but there was an issue with processing your recent entitlement changes. It’s fixed now and you should be able to request signatures. Please let us know if you still encounter issues.
Thanks,
Adobe Sign TeamAn error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Heather,
Thank you for your feedback. Would you kindly check your subscription since I can see that you are no longer entitled to Send for Signature features?
Thank you,
Igor
from Adobe team -
2 votes
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Brandon,
Thank you for your feedback.
Are you referring to Acrobat Web or Adobe Acrobat application? If latter is the case, I would suggest posting your idea on this page https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac.
If former is the case can you please provide more details on what is the flow you are trying to perform?
Thank you,
Igor
from Adobe team -
1 vote
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Marcus,
Thank you for your feedback. Would you kindly share detailed steps that you executed to reproduce this issue?
Thank you,
Igor -
1 vote
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Andrew,
Thank you for your feedback. Are you referring to Manage Agreements page? If that is the case, please visit the following Help page that should help you with managing agreements on this page:
https://helpx.adobe.com/sign/using/manage-documents-sent-for-signature.htmlPlease let me know if you have any more questions.
Thank you,
Igor -
2 votes
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
I am not able to reproduce this issue. I followed these steps:
1. Fill in the 3 page document using Fill & Sign (couldn't reproduce issue with text fields being placed on the top of the document instead of the click location)
2. Navigated to Request Signatures page, added recipient, proceeded to Next step
3. All of the fields created were on the same position as placed in Fill & Sign stepI've tried this in Google Chrome, Mozilla Firefox, Internet Explorer 11 and Microsoft Edge browsers without any issues.
May I suggest you try to clear cache and cookies and update the internet browser you are using and see if issue still persists?
Thank you,
IgorAn error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Tyler,
Thank you for your feedback. Would you kindly provide exact steps that you took that resulted in this error?
Thank you,
Igor -
1 vote
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Abreu,
Thank you for your feedback. Unfortunately, there is no option to configure Replace Recipient settings in Acrobat Web via Global Settings. The pages you are referring to are Adobe Sign help pages. I will forward your suggestion to our teams if this is something that can be added in the future to Acrobat Web.
Thank you,
Igor -
1 vote
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Francesca,
Thank you for your feedback. Since this page is related to Acrobat Web product, may I suggest reporting your issues and concerns with Adobe Acrobat on following URL?
https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-macThank you,
Igor -
1 vote
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Patti,
Thank you for your feedback. Can you please provide steps of your process through which you are getting this error?
Igor
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3 votes
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Michael,
Thank you for your feedback. Currently there is no option to export all of the completed agreements in CSV document but I will forward your request to our teams and check if this is something we can consider adding in the future.
Thanks,
Igor -
1 vote
An error occurred while saving the comment AdminIgor Lukman
(Admin, Adobe)
commented
Hi Lateefah,
Thank you for your feedback. Could you please provide more information on what exactly you are having trouble with?
Hi Ben,
Thank you for your feedback. Can you please share if you are using Adobe Sign mobile app or desktop version. If possible, can you also please share what were the steps you performed?
Thanks,
Igor