Fill and sign off by one error - edits save to previous page!
I can't imagine a more broken experience than filling out an entire gd** document and proceeding to the "request signature" phase and then finding out that all my edits were somehow translated up the page. Looks like an off-by-1 error, if any devs read this. that is to say, my edits appear to have saved unto the previous page from where they should have! Super unhappy with this ****** experience. Every time i try to use one of these tools, it does something stupid that wastes mine and everyone else's time. Really really really annoying to experience this **** every single time. i will no longer edit and sign in one step because i can't trust it to just work. hopefully editing in one step and saving the output before requesting signature in a separate step will suffice as a workaround - but had i just done this on my phone, i'd have been finished long ago!
HEAT
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AdminIgor Lukman
(Admin, Adobe)
commented
I am not able to reproduce this issue. I followed these steps:
1. Fill in the 3 page document using Fill & Sign (couldn't reproduce issue with text fields being placed on the top of the document instead of the click location)
2. Navigated to Request Signatures page, added recipient, proceeded to Next step
3. All of the fields created were on the same position as placed in Fill & Sign stepI've tried this in Google Chrome, Mozilla Firefox, Internet Explorer 11 and Microsoft Edge browsers without any issues.
May I suggest you try to clear cache and cookies and update the internet browser you are using and see if issue still persists?
Thank you,
Igor -
HEAT
commented
Also, pretty dang sure I have experienced this exact same issue on multiple other occasions, but without being able to discern the nature of the issue until now. However, this time I was able to draw some conclusions about why the document did not work properly: namely that my data had shifted up by two pages, although originally I had said "off by 1".
This experience seems to echo the previous issues I have had with Fill & Sign, although I can't be 100% sure that it was exactly the same bug that I have seen before. All I know is - I DO NOT TRUST FILL AND SIGN AND WILL NEVER USE IT AGAIN. SUCH A WASTE OF TIME. HOLY **** THIS IS TERRIBLE SERVICE. My workaround to "Add Text" first using just that specific Adobe Cloud tool, then subsequently using "Request Signatures", again using that tool by itself rather than combining multiple steps, seems to work fine.
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HEAT
commented
Yeah, Igor, I uploaded a document to Fill & Sign. I began inserting text boxes. There was a bug causing all my new text boxes to be placed at the top of the current page, as opposed to wherever I was clicking. So I had to click to insert, then find the box at the top of the page and type the text, then drag to the correct location. I filled out data on pages 1, 2, and 3 of 3 total. Then I proceed through the next steps to insert a signature request field for my partner to sign. It was at this moment that I noticed that the text I had entered in the previous step had shifted up the page. I thought it was off by 1 page, but actually -upon comparing my submission here with the original document- I have realized that it's actually an off by 2 error!
The text I placed on page 3 appears to have been moved to page 1. It looks to be in the exact same location, just on page 1 instead of 3. No idea where pages 1 and 2 of my text entries went, unless the mythical page 0 or page negative 1 esists! lmao
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AdminIgor Lukman
(Admin, Adobe)
commented
Hi Tyler,
Thank you for your feedback. Would you kindly provide exact steps that you took that resulted in this error?
Thank you,
Igor