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  1. eternal sign-in loop when trying to use send and track

    4 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Is the issue only with Send & Track and other features are working fine? Please try below steps

    sign out from creative cloud
    restart your machine
    Sign back in creative cloud app
    Launch Acrobat DC and execute your workflow

  2. renewal

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    You can go to accounts.adobe.com and change the settings

  3. Constantly have to sign in , its making me mad.....

    11 votes

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    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Ralf,

    Please ensure that there is no protection software on machine blocking Acrobat read/write calls to system locations.

  4. trial version despite creative cloud subscription

    5 votes

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    Resolved  ·  6 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Please ensure that the machine is connected to internet and try signing out and resigning in in the creative cloud app.

  5. Problem: separate licenses needed for individual computers that dual-boot to Mac OS and Windows.

    2 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Wayne,

    Yes this is the expected behavior. Serial keys are different for Win and Mac and a single key won't work on both. I would recommend to switch to Subscription model where you can user a single subscription to work on both Win and Mac.

  6. Your message

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi IIKKa,

    Could you please try signing out and signing in again from Acrobat Pro. Please ensure the machine is connected to internet before trying this.

  7. Does being signed in to Adobe Scan count as a PC installation for Adobe DC license?

    3 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Chris,

    Signing into Adobe Scan app is not counted as an activation. Only signed PC installations are counted.
    I would recommend to selected deactivate all on the limit reached screen and try activating DC on both your PCs again and let me know if you face any issues

  8. subscription

    5 votes

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Andrew,

    Can you please sign out from Acrobat and sign in again. Sign out option is available under "Help" drop down menu after a minute in Acrobat.

    If you still see the issue please send following log files from your machine to debug the issue.
    location on Windows : "%temp%" folder
    location on Mac : ~/Library/Logs

    files: amt3.log, oobelib.log & pdapp.log

    Regards
    Ravi

  9. I need to cancel my Acrobat Pro DC Subscription (one year).

    2 votes

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    Resolved  ·  8 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    We are sorry that the product didn't work as per your expectation and its sad to let you go.
    Could you please let us know what didn't work for you and what was your expectation from Acrobat. May be we can help you with your issue or try to improve Acrobat on those lines

    If you want to discontinue , Please contact Adobe customer support.https://helpx.adobe.com/support.html#/top_products

    Regards
    Ravi

  10. Subscription & activation system is very very poor - wasted most of today with it

    12 votes

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    4 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Apologies that it didn't work for you. I would like to help you in this issue.

    Can you please share which Acrobat DC subscription you have purchased Acrobat Pro or Acrobat Standard.
    Are you using this on a Windows machine or a Mac machine

    Regards
    Ravi

  11. WHY do I keep getting pop up ads for a free trial of document cloud on our PAID version of Acrobat Pro??

    2 votes

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    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for reporting this issue. We will look into this on priority.
    Can you please let us know what kind of license do you have for Acrobat DC a subscription or a perpetual license.
    Is your Acrobat prompts that it is about to expire? Can you please share a screen shot of what message you are getting.

    Regards

  12. Fix it

    4 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi
    Can you please share a screen shot of what error you are getting.
    Also have you tried restating your system.

    Regards

  13. I downloaded the trial version of Acrobat Pro DC and the trail version overwrote my Acrobat Pro XI without requesting my permission. I had

    3 votes

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    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Please share following information to help analyze the issue you are facing

    1. Is Acrobat XI uninstalled from your machine when you installed trial version of DC?
    2. Was yous Acrobat XI serialized with a serial key or is running with a subscription license?
    3. How you downloaded and installed Acrobat DC ?

    Regards

  14. Adobe DC Freezes when opens/signs into CC

    7 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies that Acrobat is not working out for you. Can you please share the following log files from your machine to help analyze the issue you are facing. These files would be present at "~/Library/Logs/" folder on your Mac.

    oobelib.log
    amt3.log
    pdapp.log

    Regards

  15. cannorrt ever sign in no matter what so credit card stays here with me./over and over again

    2 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Are you getting this error while signing in Acrobat application or while signing on adobe.com?
    Can you please share a screen shot of error/dialog you are getting on signing.

  16. Inability to unsubscribe

    2 votes

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    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for sharing your perspective on this.
    You can any time discontinue your subscription from https://accounts.adobe.com/ or by contacting adobe support.
    We don't unsubscribe user on uninstall as user may want to use the product on a different machine. Unsubscribing user on uninstall would mean that user have to purchase a new subscription again if he want to use it on a different machine.

    Regards
    Ravi

  17. expired trial

    4 votes

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for your feedback. We have taken a note of your suggestion and will try to improve Acrobat behavior for you in this regard.

    Thanks.

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