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44 results found

  1. "Make Hand tool select text & images" doesn't work on Acrobat DC 64-bit

    5 votes

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    1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,

    We are working on it and inform you with the updates once we reach at some conclusion.

    Thanks & Regards
    Arvind Yadav

  2. add chackmark

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Resolved  ·  AdminArvind Yadav (Admin, Adobe) responded

    Hi,
    Adobe Acrobat and Reader official update (21.007.20099) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
    Please try it out and let us know your feedback!
Thanks for your patience and support!
     
    Regards,

    Arvind

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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,
    Apologies for the inconvenience caused!
    Actually, the issue is not reproducible at our end. Could you please provide the following info to investigate into it further?

    - Snapshot of the Commenting Preferences.
    -System version
    -Is the issue consistent or intermittent?
    -Is it file specific ?

    Regards,
    Arvind

  3. notify user if file is already in use

    5 votes

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    Need Info  ·  4 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,
    Apologies for the late response!
    Could you please elaborate the issue you are facing? The exact steps, you are following, may help.

    Regards,
    Arvind

  4. MULTIPLE CRASHES

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Apologies for the inconvenience caused!

    Could you please let us know if the issue started after the latest Acrobat update on 11th Feb, 2020? Also, could you please provide us the crash log to debug the issue further?
    Please follow the steps to send the crash report to us:
    1. Click “Report” on the dialog that appears when a Acrobat crashes on Mac, see "MacCrashDialog1.png" for reference.

    2. Copy (and save as a text file) all the texts under “Problem Details and System Configuration" on the dialog that appears next, see "MacCrashDialog2.png" for reference.

    3. Upload the above text file on any cloud storage and share the link of that with us.

    We will try to analyse the crash logs on priority once you share the info with us.

    Regards,
    Arvind

  5. Acrobat DC freezes MacOS 10.12.6

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,
    Apologies for the inconveniences caused!
    Could you please provide the following info to get insight of the issue:
    - Have you started seeing this issue after the recent Acrobat update on 11th Feb 2020
    - Kindly provide the 'Sample Process' logs when Acrobat hangs on your Mac.

    Regards,
    Arvind

  6. cannot type text into text box

    3 votes

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    Resolved  ·  3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi All,
    Adobe Acrobat and Reader official update (19.012.20036) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback!
    Thanks for your patience and support!

    Regards,
    Arvind

  7. View nested animation in AE and Flash/Animate in main composition/timeline would be extremely useful for animating complex scenes.

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,

    Please file a feature request from the link: https://www.adobe.com/products/wishform.html
    Kindly choose the appropriate product (Flash/AE…) while filing the feature request.

    Regards,
    Arvind

  8. Invoice in CAD for Canadian Companies!!!!!!!!!

    2 votes

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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Could you please let us know your use case?

    Regards,
    Arvind

  9. Would love to have the "To" column back on the Shared Index! Would make review much easier!

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Thanks for your feedback. We will definitely look into this request and let you know once we have a solution handy.

  10. Can you tell me where the work flow button is - I need to send a form for review and sign off for several people

    1 vote

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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Instead of using collaborative reviews you can use the Adobe Document Cloud review service to easily share PDF files for review from Acrobat DC desktop application, the Document Cloud web, or Acrobat Reader mobile app. When reviewers click the URL in the email invitation from their computer, they can easily provide their feedback in a browser without having to sign in or install any additional software.
    For more details, follow the link: https://helpx.adobe.com/acrobat/how-to/send-share-pdf-file-review.html

    I hope this helps. Please let me know in case you need more info.

    Regards,
    Arvind

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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,
    Thanks for reaching out to us!
    Could you please let us know if you want to host collaborative reviews via local servers/SharePoint or web?
    If this is the ask, you can use the collaborative reviews via local servers/SharePoint or web, please follow the steps below-

    -Launch Acrobat app
    -Open Preferences (Use ctrl+k on Windows or cmd+k on Mac)
    -Select “Reviewing” from left pane
    -Uncheck the option “Share for review using the Adobe Document Cloud”
    -Click “OK” to save and close the Preferences dialog

    Now open any PDF and try click “Send for Review” from RHP , collaborative reviews workflow will start now.

    Please let me know if you need more info.

    Regards,
    Arvind

  11. Acrobat DC is disabling the lights when vertex colors are used in the U3D input file, is there any way to overcome this?

    1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Could you please share the U3D files with us with material and vertex colors?
    Does this problem arises when you create the pdf using Acrobat as well?

  12. 3D-PDF

    1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    We apologize for the issue that you are facing. Could you please elaborate on the issue.
    Please help us with the following information so we can understand the problem better:
    1.The Acrobat Dc dot version that you are using
    2.The platform (Win/Mac)
    3.A video recording of the issue
    4.The file on which this issue is reproducible
    5. Is the issue file specific/generic

  13. Found Hang in Acrobat Send File function with current version of Outlook

    2 votes

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    Resolved  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,

    We did some investigation at our end and want to see if a workaround below solves the issue on your Mac, it works for some users.

    Could you please follow the steps below-

    Steps:

    1. Quit Acrobat
    2. Open Finder on Mac
    3. Go to the folder: “/private/var/folders/”
    (See snapshot1 for reference)

    4. In Search section on top right of Finder window type “SendMail” as shown in snapshot2. Note: Highlight “folders” option in Search bar
    (See snapshot2 for reference)

    5. Note the path of this folder as shown below. This should be in /private/var/folders/ and the remaining path will not be constant and is created using hash hence we can’t provide exact path.
    (See snapshot3 for reference)

    6. Delete this folder.
    7.Launch Acrobat and try the workflow where you are facing the issue.


    Let us know if this resolves the issue.

    Regards,
    Arvind

  14. Save form option when emailing

    4 votes

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience caused!

    Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

    Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

    Please let me know in case of any concerns.

    Regards,

    Arvind

  15. [Solved] Acrobat Pro DC 2019.0008.20071 crashing

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi Kanu,
    Thanks for letting us know that you got the issue solved!

    Regards,
    Arvind

  16. Mail feature lost

    6 votes

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    4 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Resolved  ·  Sahil Singla responded

    Hi,

    Apologies for the inconvenience caused!
    Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

    Link : helpx.adobe.com/acrobat/kb/send-email-attac..

    Please let me know in case of any concerns.

    Regards,
    Sahil

    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience caused!

    Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

    Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

    Please let me know in case of any concerns.

    Regards,

    Arvind

  17. Can't share or email. Buttons grey out after clicking

    4 votes

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience caused!

    Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

    Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

    Please let me know in case of any concerns.

    Regards,

    Arvind

  18. Emailing extracted pages

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience caused!

    Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

    Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

    Please let me know in case of any concerns.

    Regards,

    Arvind

  19. Quick email button that bypasses all the new share questions

    2 votes

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience caused!

    Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

    Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

    Please let me know in case of any concerns.

    Regards,

    Arvind

  20. Please add the ability to set defaults for the Share feature, So that Send as Attachment can be set as the default

    34 votes

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    53 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Thanks for your feedback!
    We are looking into the issue and will let you know once we have a solution.

    Regards,
    Arvind

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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Thanks for your feedback!
    We are looking into it and will get back to you once we have a solution.

    Regards,
    Arvind

    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Thanks for the feedback!
    We are looking into it. We will update you once we have a solution.

    Regards,
    Arvind

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