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  1. 2 votes

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  2. 5 votes

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  3. 17 votes

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    A.D. commented  · 

    > This is a good, helpful feature idea.

    Shouldn't you vote for it then..?

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  4. 3 votes

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  5. 2 votes

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  6. 1 vote

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  7. 11 votes

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  8. 1 vote

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  9. 2 votes

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  10. 7 votes

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    A.D. commented  · 

    Same here.

    (same Reader DC and Windows version)

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  11. 5 votes

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    HI David,
    We tried on our side on the latest build. It is fixed on our side. Please update on the latest build.
    Although the issue faced by you may be because you have not turned off Protected View, Please turn it off and you won’t be facing the issue anymore.

    Thanks
    Rachir

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    A.D. commented  · 

    @David: Would you mind sharing details about the operating system you are using and when was the last time you set it up? Have you tried uninstalling Pro DC and re-installing it?

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    A.D. commented  · 

    Works for me. Excellent!

    @David: Did you make sure to have Protected View disabled? After I dismiss the Protected View band displayed above the document, everything works fine for me.

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    A.D. commented  · 

    Excellent! I'm looking forward to the upcoming Acrobat/Reader versions then.

    Thanks for taking the time.

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    A.D. commented  · 

    Hi David, a sample document is already attached to this thread. Have a look below ...

    Cheers,
    Axel

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    A.D. commented  · 

    Here's a hyperlink to a document behaving this way:

    http://www.techgalerie.com/pdf_docs/1862_ba_de.pdf

    When I download and double-click that PDF file (I'm using Windows 10x64), no matter whether I hit the "H" or "V" button - the mouse cursor doesn't change.

    And the upper toolbar doesn't show keyboard shortcuts in the corresponding quickinfos, either.

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    A.D. commented  · 

    Thank you, Vivek, for trying to help.

    It looks like this error depends on the document to open. Unfortunately I cannot attach documents here.

    The Reader version reads: VersionContinuous | Version 2018.009.20044

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  12. 5 votes

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    Hi,
    The issue faced by you is due to the setting of the document set by the user. Please see the following setting in the document :
    1. Open Document→File → Properties → Initial View Tab → uncheck Center Window on screen

    Please make sure the setting is not checked in your document to avoid the issue.

    Thanks
    Rachit

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    A.D. commented  · 

    Dear Rachit,

    I cannot add attachments here. So please give me your information on where to e-mail my files to.

    Best regards,
    Axel

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    A.D. commented  · 

    Sure, do you have an address I can send a sample PDF file to?

    (Plus optionally a short screencast demonstrating the steps.)

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