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Acrobat for Windows and Mac: Exporting PDFs

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My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG.

My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG. I'm on version 20.006.20042.Windows 10.

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  • Dane Wiren commented  ·   ·  Report

    I have the latest of both Adobe and Microsoft products. (December 2022)
    When I export any .pdf to Word my system freezes. I have a high end gaming PC running Windows 11. Once the export engine initializes everything stops and all the program screens (Explorer, etc.) all go white. Idk what caused it but I already uninstalled Acrobat and reinstalled it, and turned off Enhanced Security options - all the stuff I read in forums. Anyone have any other ideas?

  • AdminAakash Deep (Software Engineer, Adobe) commented  ·   ·  Report

    Hi,

    Please update your Acrobat to the latest version: 2021.001.20145. It seems you're not on the latest version of the Acrobat.

    Regards,
    Aakash

    (Edited by admin)
  • Tolga Uzunhasanoglu commented  ·   ·  Report

    Same problem here. Clicking to jpeg export settings seems the trigger the crash. It's not file specific, happening all the time.
    Using 2021.001.20145 version, which is the latest one from creative cloud desktop application, and already tried "repair installation". I would be really glad if you can help.

  • Adminakagarg (Software Engineer, Adobe) commented  ·   ·  Report

    Hi,

    Thank you for reporting the issue. Can you please provide the following information :
    1. Is it file specific issue or happening on every PDF to JPEG conversion?
    2. If file specific, can you please share the PDF file to debug the issue?
    3. Please share the crash logs
    https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

    Regards,
    Akanksha