Feature request / Bug report

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My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG.

My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG. I'm on version 20.006.20042.Windows 10.

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Anonymous shared this idea · April 08, 2020 · Flag idea as inappropriate… · Admin →

Need Info · April 13, 2020

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AdminAakash Deep (Software Engineer, Adobe) commented · April 14, 2021 21:41 · Flag as inappropriate

Hi,

Please update your Acrobat to the latest version: 2021.001.20145. It seems you're not on the latest version of the Acrobat.

Regards,
Aakash

(Edited by admin)

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Tolga Uzunhasanoglu commented · April 13, 2021 02:17 · Flag as inappropriate

Same problem here. Clicking to jpeg export settings seems the trigger the crash. It's not file specific, happening all the time.
Using 2021.001.20145 version, which is the latest one from creative cloud desktop application, and already tried "repair installation". I would be really glad if you can help.

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Adminakagarg (Software Engineer, Adobe) commented · April 13, 2020 22:51 · Flag as inappropriate

Hi,

Thank you for reporting the issue. Can you please provide the following information :
1. Is it file specific issue or happening on every PDF to JPEG conversion?
2. If file specific, can you please share the PDF file to debug the issue?
3. Please share the crash logs
https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Regards,
Akanksha

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