Feature request / Bug report

← Acrobat for Windows and Mac

My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG.

My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG. I'm on version 20.006.20042.Windows 10.

2 votes

Anonymous shared this idea · Apr 8, 2020 · Flag idea as inappropriate… · Admin →

Need Info · Apr 13, 2020

3 comments

An error occurred while saving the comment

AdminAakash Deep (Software Engineer, Adobe) commented · April 14, 2021 9:41 PM · Flag as inappropriate

Hi,

Please update your Acrobat to the latest version: 2021.001.20145. It seems you're not on the latest version of the Acrobat.

Regards,
Aakash

(Edited by admin)

Submitting...
Tolga Uzunhasanoglu commented · April 13, 2021 2:17 AM · Flag as inappropriate

Same problem here. Clicking to jpeg export settings seems the trigger the crash. It's not file specific, happening all the time.
Using 2021.001.20145 version, which is the latest one from creative cloud desktop application, and already tried "repair installation". I would be really glad if you can help.

Submitting...
Adminakagarg (Software Engineer, Adobe) commented · April 13, 2020 10:51 PM · Flag as inappropriate

Hi,

Thank you for reporting the issue. Can you please provide the following information :
1. Is it file specific issue or happening on every PDF to JPEG conversion?
2. If file specific, can you please share the PDF file to debug the issue?
3. Please share the crash logs
https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Regards,
Akanksha

Submitting...

Acrobat for Windows and Mac: Exporting PDFs

Searching…

No results.
Clear search results

Give feedback
- Acrobat for Windows and Mac 6,126 ideas
- Acrobat Reader for Android 2,133 ideas
- Acrobat Reader for iOS 1,263 ideas
- Acrobat Reader for Windows and Mac 538 ideas
- Acrobat Web 1,577 ideas
- Acrobat Web Beta [Internal] 19 ideas
- Adobe Acrobat for Box 18 ideas
- Adobe Acrobat for Google Drive 386 ideas
- Adobe Acrobat for SharePoint/OneDrive 83 ideas
- Adobe Acrobat for Teams 54 ideas
- Adobe Acrobat in Browsers 157 ideas