AdminiOSDeveloperCK (Software Engineer, Adobe)

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  1. 10 votes
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    Need Info  ·  3 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    Would you please try the following steps to see if the problem is fixed?

    1. Update to the latest version (19.05.00) of Acrobat Reader.
    2. Tap Home in the bottom tab bar.
    3. Tap the Profile icon (the icon in the middle) in the top bar to go to the 4. Settings screen.
    5. Tap "Sign Out".
    6. Tap "Sign In" to sign in again.

    You may need to delete old conflict files to clean up. However, Acrobat Reader should no longer create new conflict files.

    Please let us know if the problem still persists.

    Thank you for your patience.

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for reporting the problem.

    We really appreciate the detailed description of the problem.

    We are actively investigating the cause of the problem and will let you know when we have a fix.

  2. 2 votes
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi James,

    If you use "Open in" from GoodReader (or any other iOS app), the PDF document will be opened in Acrobat Reader without making a local copy.

    For example, please try the following steps.

    1. In the source app, open a PDF document.
    2. Select "Open in" to open the PDF document in Acrobat Reader.
    3. Make changes to the PDF document (e.g. adding Highlight annotations) to the PDF document in Acrobat Reader.
    4. Close the PDF document. Acrobat Reader saves pending changes to the PDF document.
    5. Go back to the source app (in your case, GoodReader).
    6. Open the PDF document in the source app.

    You should see the changes that you've made in Acrobat Reader.

    "I cannot change any file attributes (rename, duplicate, delete) within Acrobat on ios."

    It sounds like you are looking at the PDF document in Acrobat Reader's Home > Recent file browser, which shows recently opened documents. But if you tap "Files" in the bottom bar and go to Locations > On This iPad/iPhone, you can see that there is no permanent copy of the PDF document created within Acrobat Reader.

    To perform any file operations (e.g. rename, duplicate, delete), please go back to the source app (in your case, GoodReader) that the original PDF document belongs.

    Because Acrobat Reader doesn't "own" PDF documents that are stored in other apps, it cannot rename, duplicate, or delete those PDF documents.

    Please let us know if you have additional questions.

    Thank you.

  3. 7 votes
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    Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for reporting the problem.

    Would you please check the version of Acrobat Reader?

    1. Launch the App Store app on your iPhone/iPad.
    2. Find Adobe Acrobat Reader in the App Store.

    Do you see "Open" or "Update"?

    "Open" - You have the latest version of Acrobat Reader.
    "Update" - You have an older version of Acrobat Reader. Please update to the latest.

    Does the problem happen to all of the PDF documents that you are trying to open? Where are the documents stored? Are they stored locally on your iPad/iPhone or cloud storage (Document Cloud, Dropbox, Google Drive, etc.)?

    Does Acrobat crash? Does it show an error message?

    Thank you for your help.

  4. 2 votes
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    3 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    What's shown in your screenshot is an older version of Acrobat Reader.

    Would you please check the version of your Acrobat?

    1. Go to iOS Settings app.
    2. Select Adobe Acrobat.
    3. Check Version.

    The last compatible version of Acrobat for your iPad/iPhone running iOS 9.3.5 is *18.07.30*.

    You can go to the App Store app on your iPad/iPhone and find Acrobat. If it shows "UPDATE", please update your Acrobat to 18.07.30.

    Please let us know if Acrobat 18.07.30 works for you.

    Thank you.

  5. 4 votes
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    "Can not export file with PDF to email" - Are you trying to share a PDF document via email?

    1. Open the PDF document that you want to share.
    2. Tap the Share icon in the top bar.
    3. Tap "Share a Copy" at the bottom.
    4. Select a mail app of your choice: Apple Mail, Gmail, etc.

    Sign-in is not required to share a copy of the PDF document.

    Hope this helps. Please let us know if you meant something else.

  6. 7 votes
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    Need Info  ·  5 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi Zelda,

    Thank you for taking the time to write the feedback.

    What do you find the most difficult to do in Acrobat Reader on your iPhone/iPad? Opening PDF documents from other iOS apps, sending PDF documents to others, adding comments (Highlight, Sticky Notes, Freehand Drawing, etc.), filling out forms, or something else?

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for the feedback.

    Would you mind providing a specific example of the feature or area that needs to be improved?

    Thank you for your help.

  7. 2 votes
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    1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Acrobat 18.12.00 (released on December 14, 2018) brought back the "Share Flattened Copy" option.

    https://acrobat.uservoice.com/knowledgebase/articles/1891918

    However, I do agree that this option is hard for the users to discover. Besides, it does not provide the option ("Share Original Document" vs. "Share Flattened Copy") for _each_ "Share a Copy" operation. It's not a great user experience.

    We are looking into improving the Share user interface and usability in future releases.

    Thank you for the feedback.

  8. 8 votes
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    5 comments  ·  Acrobat Reader for iOS » Comment  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    I changed the title of your suggestion so that other users can vote for it.

    Please note that the toolbar has limited space for additional buttons in the Portrait mode on *iPhone*. But it may be feasible for the user interface on iPad.

    Thank you for the feedback.

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Do these context menu 'shortcuts' help?

    To add Highlight/Strikethrough/Underline

    1. Press and hold over text.
    2. Select Highlight/Strikethrough/Underline from the context menu that pops up.

    See ContextMenu1.png (attached to this post).

    To add Freehand Drawing/Text/Note

    1. Press and hold over some non-text area on a page.
    2. Select Note/Text/Freehand from the context menu that pops up.

    See ContextMenu2.png (attached to this post).

    Please let us know if this approach is more feasible for you.

    Thank you.

  9. 8 votes
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Thank you for the feedback!

    I changed the title from “Bookmarks” to “Quick access to Bookmarks” so that other users can easily identify and vote for it.

  10. 7 votes
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    Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Would you please describe what you see on the screen?

    "I have export to word but it won’t." - Do you see an error message?

    Please note that "Export PDF" is a paid subscription service. It may take some time for the premium feature to be enabled for your account.

    You can contact Adobe Customer Care if you have any problems with the subscription.

    https://helpx.adobe.com/contact.html

    Thank you.

  11. 20 votes
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    Need Info  ·  5 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    By "edit", do you mean adding comments, filling out form fields, or using the "Edit PDF" (paid subscription feature)?

    Would you please describe the steps that you took to try editing the PDF attachment? What do you see on the screen when "editing" is not working? Do you see an error message?

    Can you make sure that the PDF attachment is opened in Acrobat (not Apple's preview)?

    If you can provide more details, we should be able to help you solve the problem.

    Thank you.

  12. 2 votes
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    Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hello,

    Would you please provide more details about your problem?

    What are you trying to do? Are you trying to add comments (highlight, underline, freehand drawing, etc.) or fill out form fields?

    Or are you trying to modify _text_ in PDF using the "Edit PDF" feature that is enabled only if you have the Acrobat Pro DC paid subscription on iPad (not iPhone)?

    Please let us know so that we can help you.

    Thank you.

  13. 2 votes
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Currently, Acrobat provides integrated cloud storage support for Dropbox only. It's not possible to add any other cloud storage to the Files > Locations list on the fly.

    We will leave your suggestion open so that other users can vote for it.

    Thank you.

  14. 2 votes
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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Would you please tell us which mail app that you are trying to open an PDF attachment from?

    Thank you.

  15. 45 votes
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    Hi Geoff,

    You cannot move files in Home > Recent. Please switch to Files > Locations to move files.

    1. Tap “Files” at the bottom tab bar.
    2. Select a location (e.g. “On This iPad/iPhone”, “Document Cloud”).
    3. Tap “…”.
    4. Tap “Move” from the menu that pops up.
    5. Select a destination folder.
    6. Tap Move.

    Hope this helps.

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Saving a document from one location to another location (e.g. saving a document on Document Cloud to iPhone/iPad) is not supported.

    Sorry for any inconvenience caused.

  16. 6 votes
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Would you please provide more details about the problem?

    Do you see the alert with the message "Download an older version of this app"? (See the attached screenshot: LastCompatibleVersion.png)

    The system requirement for Acrobat Reader 18.09.13 (released on October 1, 2018) or newer is iOS 11.2 or newer.

    What is the iOS version on your iPad/iPhone? What is your device model (e.g. iPad Air 2nd generation, iPhone X)?

    If you can attach a screenshot to your next reply, it would be helpful for us to troubleshoot.

    Thank you.

  17. 19 votes
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    Gathering Feedback  ·  5 comments  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    I renamed the title of your request from
    "Please add a reading mode to app. Not to dim while reading."
    to
    "Please add 'Brightness Lock' to app. Not to dim while reading."

    Acrobat Reader for iOS has the menu item called "Reading Mode" in View Settings. Please see the attached screenshot.

    However, Reading Mode is not the same thing as "Brightness Lock".

    Acrobat Reader for iOS does not support Brightness Lock to prevent the screen from dimming.

    We will leave your request open to see if other users vote for it.

    Sorry for the confusion.

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Renamed "Reading Mode" to "Brightness Lock".

  18. 8 votes
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    "Pdf pages can not download and open even"

    Would you please provide more details about the problem?

    A screenshot would be very helpful for us to understand what you see on your iPad/iPhone.

    Thank you.

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Is the PDF document opened in some other app, such as Safari (web browser) or Mail?

    Please take a look at the FAQ document to see if it helps.

    https://forums.adobe.com/docs/DOC-5901

    If you see an error message when you try to download or open the PDF document, please attach a screenshot in your next reply.

    Thank you.

  19. 123 votes
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    26 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Would you please explain what you mean by "edit"?

    Do you mean adding comments (Highlight, Freehand Drawing, Sticky Notes), filling out forms or something else?

    Editing text in a PDF document, for example, is available via a paid subscription.

    Thank you for your feedback.

  20. 8 votes
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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Does the problem (of "not showing the content") happen to the recipient of the shared document?

    If so, you can try sharing/sending a flattened copy. Once a PDF document containing annotations (e.g. filled form data, highlight, drawing) is flattened, the annotations are turned into images.

    How to share a flattened copy of a PDF document
    https://acrobat.uservoice.com/knowledgebase/articles/1891918

    Please let us know if it works for you.

    Thank you.

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