Settings and activity
106 results found
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3 votes
An error occurred while saving the comment -
71 votes
An error occurred while saving the comment Hi all,
We just released 19.06.01 to the App Store on June 16, 2019.
Would you please update to 19.06.01 and check if the problem is fixed?
If the problem still persists, please try the following steps.
1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
3. Tap Sign Out.
4. Tap Sign In to sign back into Document Cloud.Thank you for your patience.
An error occurred while saving the comment Hi all,
For those of you who had experienced the "Cannot Save to Document Cloud" problem with the latest version 19.05.00 of Acrobat, would you please try the following steps?
1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
3. Tap Sign Out.
4. Tap Sign In to sign back into Document Cloud.Please let us know if this fixes the problem.
Thank you for your help!
An error occurred while saving the comment Hi all,
Thank you for those who provided the screenshots of the error message.
One of the possible causes of the error is that your Document Cloud storage is full.
Document Cloud includes 2GB of free storage or 100GB of storage with Acrobat DC subscription.
https://helpx.adobe.com/document-cloud/help/file-size-limitations.html
Is it possible that you hit the storage limit?
To check your current storage usage
1. Go to https://assets.adobe.com in a web browser.
2. Sign in with your Adobe ID that you use for Acrobat Reader.
3. Look at the bottom-left corner for the storage usage.See the attached screenshot: Cloud Storage.png
If it is nearly full, would you please try deleting old/unneeded large files from Acrobat Reader on iPhone/iPad? Does saving a document to Document Cloud finish successfully after that?
Please let us know what you find.
Thank you for your help.
An error occurred while saving the comment Hi,
Sorry for the problem that you've encountered.
We are having a hard time reproducing the problem.
Would you please try signing out from Document Cloud and signing in again?
Please let us know if it helps (or not).
Thank you.
An error occurred while saving the comment Hi Anthony,
Once you tap the "Save to Document Cloud" menu item, the document will be saved to Document Cloud.
The "Save to Document Cloud" menu item will no longer be available. If you make any changes (e.g. adding comments, filling out form fields, etc.), you can close the document to trigger save.
Please make sure that you are signed in, tap "Files" in the bottom bar, then tap Locations > "Document Cloud" to open the same document again.
If you see an error message, it would be great if you can attach a screenshot in your next post.
Thank you.
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1 vote
An error occurred while saving the comment Hi,
The crash that you experienced with your PDF document (UG - Version 125 - Türen 2019-04-23.pdf) has been fixed in Acrobat 19.06.00. Would you please update to Acrobat 19.06.00 and let us know if it works for you?
Thank you for your help!
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HalloDas Problem mit Ihrem PDF-Dokument (UG - Version 125 - Türen 2019-04-23.pdf ) wurde in Acrobat 19.06.00 behoben. Würden Sie bitte auf Acrobat 19.06.00 aktualisieren und uns wissen lassen, ob es für Sie funktioniert?
Danke für Ihre Hilfe!
An error occurred while saving the comment Hi,
Thank you very much for your help! We were able to reproduce the crash using your sample file. We will let you know when a new update containing the fix is released to the App Store.
Vielen Dank für Ihre Hilfe. Wir konnten den Absturz mit Ihrer Beispieldatei reproduzieren. Wir werden Sie informieren, wenn ein neues Update mit der Korrektur im App Store veröffentlicht wird.
Danke!
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1 vote
An error occurred while saving the comment Thank you for letting us know that your problem has been resolved via your app store written review.
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3 votes
An error occurred while saving the comment Hi,
Sorry for the inconvenience caused.
Where is your PDF document stored? Is it a local file stored on your iPad or Phone or stored in cloud (e.g. Adobe Document Cloud, Google Drive, iCloud Drive, etc.)?
Does the problem happen to the particular PDF document only or all of the PDF documents that you have?
Do you an error message?
If your PDF documents are stored in Adobe Document Cloud, would you please try the following steps to see if it fixes the problem?
1. Tap “Home” in the bottom tab bar to go to the Acrobat Home screen.
2. Tap the Profile icon (the second from the right) in the top bar.
3. Tap “Sign Out” in the Settings screen.
4. Tap “Sign In” to sign in again.Thank you for your help.
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1 vote
An error occurred while saving the comment Thank you for letting us know that signing out & in fixed the problem!
An error occurred while saving the comment Hi,
First, please make sure to update to the latest version of Acrobat Reader via the App Store.
Is it possible that you are looking at the Home > Recent browser? Please note that it shows recently opened files, not folders.
(a) Go to Files > Locations > Document Cloud
1. Tap "Files" in the bottom tab bar.
2. Tap "Document Cloud".The screenshot attached to this thread: Files Locations.png
Do you see folders in the Document Cloud file browser?
If you still do not find folders in the Document Cloud file browser, please try:
(b) Sign out & in from Settings
1. Tap "Home" in the bottom tab bar.
2. Tap the Profile icon (the second from the right) in the top bar.
3. Tap "Sign Out".
4. Tap "Sign In" to sign in again.
5. Follow the steps in the section (a) above to navigate to the Document Cloud file browser.The screenshot attached to this thread: Sign Out.png
Please let us know whether (a) or (b) works for you.
Thank you.
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1 vote
An error occurred while saving the comment Hi,
Acrobat Reader for iPhone and iPad is not intended to be used as a word processor.
A better approach is to use Microsoft Word, Apple Pages, or other word processor app and export the original document to PDF for viewing.
Hope this helps.
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1 vote
An error occurred while saving the comment Salut,
S’il vous plaît jetez un oeil à cette page.
https://helpx.adobe.com/fr/manage-account/using/update-billing-information.html
Je vous remercie.
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8 votes
An error occurred while saving the comment Hi,
Acrobat Reader for iPhone and iPad does not support OCR.
Instead, you can use the Adobe Scan app that is separately available from the App Store.
https://itunes.apple.com/us/app/adobe-scan-mobile-pdf-scanner/id1199564834?mt=8
https://www.adobe.com/devnet-docs/adobescan/ios/en/scan.html
Hope this helps.
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1 vote
An error occurred while saving the comment Hi,
Acrobat Reader is a PDF viewer/editor. It doesn't help you pay bills.
Please look for instructions on how to pay a bill via the Canadian immigration web site.
Thank you.
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16 votes
An error occurred while saving the comment Hi,
We apologize for the inconvenience.
Would you be willing to share your PDF documents that exhibit the problem with us (Adobe)?
It would be great if you can attach your PDF document(s) in your next reply to this forum thread.
Thank you for your help.
An error occurred while saving the comment Hi,
We just released Acrobat 19.02.01 to the App Store.
Would you please update to 19.02.01 to see if your problem still persists?
Sorry for the inconvenience.
An error occurred while saving the comment Hi,
Sorry for the inconvenience.
We are currently working on a fix.
We will let you know once a new update containing the fix is available from the App Store.
Thank you for your patience.
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2 votes
An error occurred while saving the comment Hi,
No. Acrobat Reader for iPhone and iPad is a PDF viewer/editor and does not support sending or receiving FAX.
You may searching for other iOS app in the App Store.
Sorry for the inconvenience.
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1 vote
An error occurred while saving the comment Hi,
PDF Reader Pro is not an Adobe product. We are not able to provide support for the third-party app.
We'd recommend contacting their customer support to get help.
Thank you.
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14 votes
An error occurred while saving the comment Hi all,
Would you please try the following steps to see if the problem is fixed?
1. Update to the latest version (19.05.00) of Acrobat Reader.
2. Tap Home in the bottom tab bar.
3. Tap the Profile icon (the icon in the middle) in the top bar to go to the 4. Settings screen.
5. Tap "Sign Out".
6. Tap "Sign In" to sign in again.You may need to delete old conflict files to clean up. However, Acrobat Reader should no longer create new conflict files.
Please let us know if the problem still persists.
Thank you for your patience.
An error occurred while saving the comment Hi,
Thank you for reporting the problem.
We really appreciate the detailed description of the problem.
We are actively investigating the cause of the problem and will let you know when we have a fix.
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1 vote
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1 vote
An error occurred while saving the comment Closing this post as a duplicate of the other post by the same user.
https://acrobat.uservoice.com/forums/914680/suggestions/37367623
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2 votes
An error occurred while saving the comment Hi James,
If you use "Open in" from GoodReader (or any other iOS app), the PDF document will be opened in Acrobat Reader without making a local copy.
For example, please try the following steps.
1. In the source app, open a PDF document.
2. Select "Open in" to open the PDF document in Acrobat Reader.
3. Make changes to the PDF document (e.g. adding Highlight annotations) to the PDF document in Acrobat Reader.
4. Close the PDF document. Acrobat Reader saves pending changes to the PDF document.
5. Go back to the source app (in your case, GoodReader).
6. Open the PDF document in the source app.You should see the changes that you've made in Acrobat Reader.
"I cannot change any file attributes (rename, duplicate, delete) within Acrobat on ios."
It sounds like you are looking at the PDF document in Acrobat Reader's Home > Recent file browser, which shows recently opened documents. But if you tap "Files" in the bottom bar and go to Locations > On This iPad/iPhone, you can see that there is no permanent copy of the PDF document created within Acrobat Reader.
To perform any file operations (e.g. rename, duplicate, delete), please go back to the source app (in your case, GoodReader) that the original PDF document belongs.
Because Acrobat Reader doesn't "own" PDF documents that are stored in other apps, it cannot rename, duplicate, or delete those PDF documents.
Please let us know if you have additional questions.
Thank you.
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9 votes
An error occurred while saving the comment Hi,
Thank you for reporting the problem.
Would you please check the version of Acrobat Reader?
1. Launch the App Store app on your iPhone/iPad.
2. Find Adobe Acrobat Reader in the App Store.Do you see "Open" or "Update"?
"Open" - You have the latest version of Acrobat Reader.
"Update" - You have an older version of Acrobat Reader. Please update to the latest.Does the problem happen to all of the PDF documents that you are trying to open? Where are the documents stored? Are they stored locally on your iPad/iPhone or cloud storage (Document Cloud, Dropbox, Google Drive, etc.)?
Does Acrobat crash? Does it show an error message?
Thank you for your help.
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1 vote
An error occurred while saving the comment Hi,
This is the user forum for Acrobat Reader for iPhone and iPad.
For any questions about Photoshop (desktop app), please try the following user forum.
https://forums.adobe.com/community/photoshop
Alternatively, you can contact Adobe Customer Care.
https://helpx.adobe.com/contact.html
Hope this helps.
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1 vote
An error occurred while saving the comment Hi Alexey,
Thank you for the sample PDF document and screenshots.
We were able to reproduce the problem. However, the problem (with the little empty squares) seems to occur only with Apple apps with their PDF preview capability.
* Apple Preview (desktop app & iOS app)
* iOS Files app
* iOS Books appAcrobat Reader desktop & iOS app and other third-party apps (e.g. PDF Expert, Dropbox or Box preview) do not exhibit the problem.
We suspect that Apple Preview and its client apps are not compatible with the way Acrobat Reader saves the positions of highlight annotations to PDF.
We will continue investigating the cause of the problem using other PDF viewers and let you know what we find.
Thank you for your patience.
Hi all,
We just released 19.06.01 to the App Store on June 16, 2019.
Would you please update to 19.06.01 and check if the problem is fixed?
If the problem still persists, please try the following steps.
1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
3. Tap Sign Out.
4. Tap Sign In to sign back into Document Cloud.
Thank you for your patience.
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Hallo ihr alle
Wir haben gerade 19.06.01 im App Store am 16. Juni 2019 veröffentlicht.
Würden Sie bitte auf 19.06.01 aktualisieren und überprüfen, ob das Problem behoben ist?
Wenn das Problem weiterhin besteht, führen Sie die folgenden Schritte aus.
1. Tippen Sie in der unteren Tab-Leiste auf Home, um zum Acrobat-Startbildschirm zu wechseln.
2. Tippen Sie auf das Profilsymbol (das zweite von rechts) in der oberen Leiste, um zum Bildschirm Einstellungen zu wechseln.
3. Tippen Sie auf Abmelden.
4. Tippen Sie auf Anmelden, um sich wieder bei Document Cloud anzumelden.
Vielen Dank für Ihre Geduld.