57 results found
-
Send for signature not working
I'm unable to upload documents to send for signature. The screen stays on the loading page. This is preventing me from being able to carry out my work.
1 voteHello Chloe,
We wanted to let you know that the issue affecting document sending has now been resolved. You should be able to send documents for signature again without any problems.
We’re truly sorry for the inconvenience this caused and appreciate your patience while it was being addressed.
Please let us know if you’re still experiencing any trouble or if there’s anything else we can assist you with.
Sign in Acrobat Web Team
-
Template not working
I am experiencing issues with the templates. The receiving party is not able to complete their information, and I am getting it back blank. I've double checked the templates, and they are established correctly?
1 voteHello,
We wanted to let you know that the issue affecting document sending has now been resolved. You should be able to send documents for signature again without any problems.
We’re truly sorry for the inconvenience this caused and appreciate your patience while it was being addressed.
Please let us know if you’re still experiencing any trouble or if there’s anything else we can assist you with.
Sign in Acrobat Web Team
-
Error preparing documents for e-sign.
having lots of trouble with esign feature. it won'k allow me to use templates that have been used for more than 3 years now. keeps giving error message even after reformatting document and reuploading.
1 voteHello,
Thank you for bringing this to our attention. We understand how inconvenient it is when using templates. To help us better understand the issue, could you share the specific steps you take or any patterns you’ve noticed when this happens? If possible, screenshots of the behavior would also be very helpful. Your feedback is valuable and will help us improve the overall experience.
Sign in Acrobat Web Team
-
Adobe Errors Request Signature
Not able to request signature, keep getting an error that states file has been unshared or deleted while I am trying to upload
1 voteHello Nick,
We are sorry you are experiencing trouble with request signature. We are currently reviewing the issue. Meanwhile, is it possible that the document that failed to opened was shared with you by another user? If it was, there's the chance of the original user restricting access to the document, thus not letting you us it.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
eSignature UI/UX is ****
The UX and UI for eSignature is an absolute garbage.
1 voteHello Michael,
Thank you for your feedback. Which are some of the specific aspects of the UI/UX that you would enjoy seeing changed? We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will consider your feedback during development.
Sign in Acrobat Web Team
-
Adobe eSign version inconsistencies
I’ve been using the Adobe app to send out e-signatures, but the version keeps changing. About once a month, I get logged out, and each time it reverts to a different version. At the moment, it’s gone back to the older version, and I wasn’t able to update the recipient's name when sending the documents. I’ve tried looking for a solution online but haven’t had any luck—it’s been really frustrating.
1 voteHello Nathan,
Thank you for letting us know about the difficulties you’ve been experiencing. We’re sorry to hear about the repeated logouts and version changes—it sounds frustrating. We are reviewing this case, but in the meantime, could you let us know if this issue is still happening for you with the most recent version? Your feedback is very valuable, and we want to make sure we can track and address it as we continue working on improvements.
Sign in Acrobat Web Team
-
New Esignature is terrible.
The new version of Esignatures is terrible. Continually crashing, crashes when adding additional pages, name of document not easily accessible. reminders not accessible.
1 voteHi Cailean,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
Could you please help us with a screenshot or a video when any of these issues happen? It will help us a lot!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Links timing out
My recipient David Granado cannot open the w9 and direct deposit links i sent him. He says it times out. I tried texting your AI bot, but it's useless. Is this a browser issue from my recipient or are the links bad?
2 votesHello Brian,
We are sorry you're experiencing issues. While we try to narrow down the possible cause of this issue, could you please provide more information about it? For example, this error occurs with this specific type of documents? Any additional information that you could provide will help us address this issue as soon as possible.
Thanks,
Sign In Acrobat Web Team
Add a comment…
-
Esign not working
Your service isn't working. Attempting to upload esigned documents is throwing the attached error
1 voteHello ,
We are sorry you are experiencing trouble the feature . We are triaging your issue and are gathering more information to understand the problem better.
Problem should be solved by now. We appreciate your patience and cooperation in resolving this issue. If you have any further questions, concerns or issues , please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
How can I edit pdf
How can I edit
1 voteHello Sam,
If you are trying to modify an agreement it will not be possible since it is already signed and approved. You will need to use a copy of the file that wasn't signed or approved.
Hope this helps!
Sign in Acrobat Web Team
-
The new e-sign procedure is bad.
Whatever changes you made to the e-signature process is altogether bad and annoying.
1 voteHi Peter,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Toggle default save signed document history
We should be able to choose the Default action (Toggle) if we want to-be-signed documents to autosave to Adobe account and/or choose on demand for any particular document. Currently, everyone using that Adobe account has access to any files ever sent/received to-be-signed over however many past years. That may include documents with confidential information. Potentially confidential files from past employees/employers, past students/teachers, past friends/family to whoever currently has access to the Adobe account.
1 voteHello Joel,
Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request.
As a workaround you can always use the "Send in Bulk" tool, which does have a password protection, just follow the next steps, and also check the video attached:
- Use any entry point named "Send in Bulk" and add the desired file to be sent
- Add the required recipients
- Add an access password under "Agreement settings"
- Modify the document with as many fields as needed
- Send the agreement
This way, in your account, your document is protected from anyone who does not have the password.
Sign in Acrobat Web Team
-
what is wrong with you?
How could anyone at your company possibly think the new Adobe Sign interface is better? Do you not have eyes and brains? Dear god. you had something that worked and was well regarded - the new system is complete trash.
1 voteHello Duncan,
We are sorry you are experiencing trouble with this feature. We are always looking for new ways to improve our products, we apologize for any inconvenience this may cause. What is the feature that is not working as you expect it?
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Acrobat Agreements Page Needs Work
Why is the agreements page so vague and confusing? The only status updates I see is if an agreement has been opened - shouldn't there be a display that indicates that the agreement has been signed (or at least what stage it's in)? And why does the app create a "legacy" version of the document?
Also, I'm seeing agreements from last year that are now mixed in with more recent agreements (so I'll be scrolling and see 2024 2024 2024 2023 2023 2024 2024. Why is that?
1 voteHello!
Thank you for your feedback. Make sure you are under All agreements in Documents page, here you can see the status of your agreement, the date that was modified which you can click to sort them how you want. As seen in the attached screenshot.
Another point you mention is the existent of legacy agreements, this shows when the agreements was made in the legacy version of Request Signature, if you use templates with unsupported features in the new version it will create them in the old one.
Please let us know if you have any other question and feedback.
Thanks,
Sign in Acrobat Web Team
-
Request E-signatures no longer enabled in normal feature
It looks like you have removed the ability to send out for signatures in the same project that gets combined and edited. I now have to save the document and then go into the Request E-signatures. This is an awful change that has ruined my morning and frustrated numerous people. Please change it back.
1 voteHello Kane,
We are sorry you are experiencing trouble with this feature. We are always looking for new ways to improve our products, and in this case you will find the "Invite to e-sign" button in the "E-sign" tab on the left hand panel after you finish combining and editing your documents.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Make E-sign more user friendly
What is being done to make e-sign more user friendly? I have had two customers within the past week who thought they signed a doc I sent, but I never received the signed version. Please work on making this more user-friendly, since it's a big time suck having to walk people through the process
2 votesHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
-
Resending of Signed Agreement
Can enable clear signature and re-send of signed agreements.
1 voteHi Tan Si Yin,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request, just one small ask, could you please tell us more about this idea of yours?
Thank you!
Sign in Acrobat Web Team
-
Agreement Names = binder
Thanks for changing the way you request e-signatures, now I cannot change the Name of the file, or add the details in the message. I can't change the name of the file, and when you can, it just shows the name as binder. I have 3 binder agreements in my recent files, but I dont know what they relate to and neither will the recipients. Dont fix something that isnt broken. how do i revert back to the old Adobe where I can make the relevant changes before the file sends?
1 voteHello Rebecca,
We are sorry you are experiencing trouble with the new eSign feature. We always try to update our product to be the best and cleaner to use, but we understand that sometimes it's hard to adapt to new changes.
Please find attached a video where it shows how to change the name of an agreement before sending it.
We hope it helps!
Don't hesitate on contacting us again if there's any other issue.
Thanks,
Sign in Acrobat Web Team
-
SIGNATURE BLOCKS UNCLAER
to be able to see which signature block is assigned to whom
1 voteHello Cassandra,
You can distinguish them by looking the color of the field and to know which color is for each recipient you can look at the left panel and select the recipient and it will change the color of the fields in the left panel (see image). Please let us know if you have more questions.
Thanks,
Sign in Acrobat Web Team
-
Crashing and can't fix
the desktop app keeps crashing everytime I want to request a signature. I have tried uninstalling and reinstalling and it still does it. Then on the online app certain invoices it won't let me to e-signatures for. I don't know what's happening as it was fine last week. Please help!
1 voteHi Tracy Clayton,
Thanks for asking as any doubt you have, we will do our best to resolve it. Could you give me a little more information?, like, which features aren't working for you, is in a certain tool?, which document did you use?
We will actively work on it, and will inform you about your doubts.
Thanks, Sign in Acrobat Web Team
- Don't see your idea?