Crashing and can't fix
the desktop app keeps crashing everytime I want to request a signature. I have tried uninstalling and reinstalling and it still does it. Then on the online app certain invoices it won't let me to e-signatures for. I don't know what's happening as it was fine last week. Please help!
Tracy Clayton
shared this idea
Hi Tracy Clayton,
Thanks for asking as any doubt you have, we will do our best to resolve it. Could you give me a little more information?, like, which features aren't working for you, is in a certain tool?, which document did you use?
We will actively work on it, and will inform you about your doubts.
Thanks, Sign in Acrobat Web Team
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Mohd Kashif
commented
Hi Tracy,
We will need to collect some logs from your machine to be able to isolate the issue. My recommendation would be that you reach out to Adobe support as it makes tracking of the case easy. However, you can also share logs with us by following below steps:Steps to Collect Logs:
1. Goto Help>Troubleshoot Acrobat.
Incase you do not see this option then enable it from Preferences>General>Enable troubleshooting
2. Click on Start diagnostics, and reproduce the issue then select Stop diagnostics.
3. Turn ON Advanced Logs and check the subsequent checkboxes as well.
4. Repeat the workflow in Acrobat desktop app in which you see the crash.
5. Once application has crashed. Click on Share Logs. Wait for the logs to get uploaded.
5. Click on Copy ID and share the log id with us.