32 results found

1. Please add a setting to DISABLE the addition of the "audit report" page on Adobe Sign documents. This should be easy to add, please add it!

   Please add a setting to DISABLE the addition of the "audit report" page on Adobe Sign documents. This should be easy to add, please add it!

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   2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminWanda (Admin, Adobe) responded

   Hi,

   Thank you for your feedback. Do you mean the “audit report” included in the final copy of the Adobe Sign document emailed to you after it’s signed? Would you mind telling us the reason you’d like to have it disabled?

   Thanks,
   Adobe Sign Team

2. Immportant

   Dere kan forbedre ved at det IKKE må ventes med å signere av andre enn første jeg skriver på. Dette gjelder i mitt liv i dette tilfelle og har derfor skrevet testamente. De andre er klare til å underskrive, men får ikke mulighet og jeg synes at når jeg betaler som uføretrygdet og privat person burde få såpass ut av de pengene jeg betaler inn.

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   Gathering Feedback  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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3. Mutiple documents for signature

   Recently a change was made that disallowed me to send multiple documents for signature to the same person at the same time. I now have to send them separately which takes three times as long to do. Please revert it to the way that it was.

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   0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Julia,

   We are sorry you are having trouble with the new update. You can revert to the previous version of Request signature by following this steps:

   1. Click on your profile
   2. Select Settings
   3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
   4. Click Save and wait for the confirmation toast

   This will apply only to NEW drafts created after changing this setting, please let us know if this resolve the issue.

   Thanks,

   Sign in Acrobat Web Team

4. >kündigen

   Ich habe ein DC Abo und kann es nicht in meinem Benutzerkonto sehen und auch nicht mich an und abmelden
   Total dubios
   Zahle Geld für nix habe ich den Eindruck, aber kündigen geht auch nicht

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   Gathering Feedback  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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5. Bug Found - Multiline Text Field

   RE: BUG FOUND - Webforms that are created from a PDF which already have Multiline Form Fields inserted do not display entire text in the form when filled out. Works as expected when Multiline Text Field is created while creating the webform on the acrobat.adobe.com website.

   -Create a Text Field in a PDF, set it to Multiline from within Acrobat Pro

   -Create webform by upload that PDF with the Multiline Text Field

   -Fill out the webform and create new lines within the Multiline Text Field by hitting enter and adding text to each line, making sure that a scroll bar appears to indicate you are entering text beyond the display limit of the box

   -Submit the webform

   -Check the completed webform and see that not all of the lines appear in the completed form

   Note that when a Multiline Text Field is created during the webform creation/webform editing workflow within acrobat.adobe.com, submitted text in that Multiline Text Field is resized to fit the box when the webform is submitted. So you can view a form submission as long as there weren't too many lines for the text to resize small enough.

   Opinion: While regular PDF form creation workflow from within Acrobat's desktop software is definitely power-user centered, it seems that the Webform workflow is supposed to be more approachable to those who don't have as much experience with Acrobat. I think having an option worded like "Limit number of lines to height of textbox" or "Disable Scrolling for this field" would greatly improve the user experience. I was able to find a script that does this, and I knew how to use that script, but I don't believe that many people who use these Webforms will know how to get around this situation. The script in question:

   var myDoc = event.target;

   var f = myDoc.getField("Form[0].SubForm[0].TextField1[0]");

   f.doNotScroll = true;

   RE: BUG FOUND - Webforms that are created from a PDF which already have Multiline Form Fields inserted do not display entire text in the form when filled out. Works as expected when Multiline Text Field is created while creating the webform on the acrobat.adobe.com website.

   -Create a Text Field in a PDF, set it to Multiline from within Acrobat Pro

   -Create webform by upload that PDF with the Multiline Text Field

   -Fill out the webform and create new lines within the Multiline Text Field by hitting enter and adding text to each line, making sure that a scroll bar… more

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   1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello John,

   Thank you for your detail information, we have review this issue and seems to be an intended behavior. Please feel free to leave any feedback again.

   Sign in Acrobat Web Team

6. tend not using this anymore as I cannot find my way anymore in the functionalities

   very user unfriendly compared to previous version

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   Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Margie van der Valk,

   We're sorry to hear that you feel unsatisfied with the product, we would appreciate your feedback on which features you find unfriendly. In order to keep track of your suggestion, please, let us know if you're using the desktop app or web app, and what kind of task you aren't available to complete.

   Thanks,

   Sign in Acrobat Web Team

7. difficult to use

   Flattered as I am by the 4 welcome emails, I struggled to complete a form using the software. I could not get it to put characters (text and ticks) in the centre of the boxes and had to move them around like that old gameshow with Bob Monkhouse, and even then they wouldnt stay exactly where i put them. when checking the document I had to change a couple of entries and that wasnt easy either because just clicking on the box wasnt accurate enough and I created extra boxes that I then had to delete. It took me more than 2 hours to complete a form that should have been done in 30 minutes. If it is that difficult to edit a document I doubt very much that I will be using it to create a document as I wouldnt understand how to use it properly. If only my pension provider provided a secure portal with forms that could be submitted online then I wouldnt need this functionality. I think I can say that it is not for me

   Flattered as I am by the 4 welcome emails, I struggled to complete a form using the software. I could not get it to put characters (text and ticks) in the centre of the boxes and had to move them around like that old gameshow with Bob Monkhouse, and even then they wouldnt stay exactly where i put them. when checking the document I had to change a couple of entries and that wasnt easy either because just clicking on the box wasnt accurate enough and I created extra boxes that I then had to delete. It took me more… more

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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Doug,

   We are sorry you are experiencing trouble with the new feature. You can go back to the legacy version of the software by unchecking the option "Use the latest version of Request e-signatures" in your Settings when you click on the User profile picture (Right upper corner).

   Also, as for the centered character in the boxes, you can do that trick by double-clicking a text box and under Text format (Please see attached) select the second option.

   If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

8. Unable to attach audit report to fill and sign docs

   I have been trying to attach the audit report to documents returned by Fill and Sign. The instructions provided in help function are unclear. I tried the chat function to get clarification on some of the instructions, the response is infuriatingly slow and the responder/robot does not appear to be able to follow the conversation, and answer questions about information that it sent me in links.

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   Gathering Feedback  ·  2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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9. Firma digital en doc solo lecturaz

   Documento solo lectura como firmar

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We don't support signatures with only read mode activated, this is an intended behavior since the preference of that document were set like that unfortunately you will not be able to sign it. If you have any more doubts please reach out.

   Thanks,

   Sign in Acrobat Web Team

10. Password protection may not be working properly

    I have set a password for the web form that needs to be signed. However, when I use the links provided in the "Share the URL" section, I can access the web form from a different browser or in incognito mode without needing the password, even when I'm logged out.

    On the other hand, when I try to access the form from the dashboard while logged in, it prompts me for the password. I believe this behavior should be reversed.

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello 誠司 伊藤,

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    As for the behavior, this is expected since a web form is a type of document that is intended to be available for anyone with access to the URL, and the password set in the compose page should be to keep the information secure only for the account owner. We can see this step as another security gate.

    You can always use the tool Request e-Signatures and add a password for the participants.

    Please let us know if this information is helpful for you.

    Thanks,

    Sign in Acrobat Web Team

11. New Change is HORRIBLE

    Whatever you recently done, it sucks. All my form fields are not signature fields and I cannot get it corrected as of yet. I HATE IT.

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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Tammy,

    We are sorry you are having trouble with this feature. To fix this, please check the settings under your user profile and look if in E-signing settings the checkbox for Disable form field detection is check. If it is check, please disable it and save your changes. This should fix your issue. In case this doesn't help you please reach out to us again.

    Thanks,

    Sign in Acrobat Web Team

12. Bad

    This software is close to unusable.

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Waterfront BIA,

    We're sorry you're having a bad experience with app, could you bring us more details? Which aspects are unusable? Are you using the web app or desktop?

    Thanks for your feedback,

    Sign in Acrobat Web Team

13. Fill & SIgn option not working

    FIll & Sign option is not working

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi TK Subhash,

    We're sorry to hear that. In order to help you, could you provide us more information? You mean the option in the top bar? Isn't sending you to the tool?  If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

14. Imcomm

    Easier to send back

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Tina Zook,

    Thank you! We appreciate your comments. We are always looking for ways to improve our product.

    Sign in Acrobat Web Team

15. issue while e signing fale

    we are facing issue while uploadingfile for e -signature and sharing with others

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi jinaid Ghani,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

16. Disapointment

    This new format is the worst edition you have ever offered. It is the least user friendly! I would love to have the past edition back!

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Katie Jacobs,
    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
    If you still prefer to use the earlier version you can revert back by following these steps:
    1.   Click on your profile icon.
    2.   Select "Settings".
    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

17. Keyboard keys not working in comment

    When I try to write a comment related to a new E-sign PDF, all the keyboard buttons work except the arrows right and left! this only happens with this program at this point in building a new E-sign PDF request. It is super annoying to have to use the mouse to move one letter right or left!!

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Nahla Ibrahim,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

18. issues with repeating info

    On this form, we are experiencing responses repeating multiple times and text is not wrapping, which results in loss of important information.

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Latasha Brown,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

19. Je kan geen 2 aparte documenten meer versturen zonder dat deze automatisch gecombineerd worden

    Sinds de nieuwe upgrade voor elektonische ondertekening kan ik geen 2 aparte documenten meer doorsturen zonder dat deze automatisch gecombineerd worden. Wat is hier de oplossing?

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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with the new update. You can revert to the previous version of Request signature by following this steps:

    1. Click on your profile
    2. Select Settings
    3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
    4. Click Save and wait for the confirmation toast

    This will apply only to NEW drafts created after changing this setting, please let us know if this resolve the issue.

    Thanks,

    Sign in Acrobat Web Team

20. No space for writing name while sending to bulk users

    I want to share same documents to multiple users but there is no option to write name while sending bulk documents. How can we organize documents using an email address. There should be area to add names as well while sending bulk documents.

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hello Sheridan Price,

    We are sorry you are having trouble with this feature. The following steps might help you:

    1. On Home > E-Sign
    2. Click E-Sign (on top menu)
    3. Click on Send in Bulk
    4. Select or Drag and drop multiple files
    5. Under "Add Recipients" section
    6. Type email and click enter
    7. Repeat step 6 until all recipients are added
    8. Proceed to prepare document

    Please, let us know if this information helps you.

    Thanks,

    Sign in Acrobat Web Team