173 results found
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Unable to access my account
Well, I paid a subscription for Adobe Acrobat DC and was charge for 3 year which I did not request and then paid for a 1 year but neither of the acrobats were completed downloaded to my account. I used it once on the web the day I paid for it and now I am unable to get to it. Can someone get back to me on this issue. The email used was shirleyidiaz4859@gmail.com.
2 votesHello ShirleyI,
Thanks for your feedback. Have you changed your Adobe ID (your email address) since you purchased subscription?
Thanks in advance,
Adobe Sign Team
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Downloadable signature
When using Adobe Sign in the Chrome browser and during the process of review and sign, I was able to download my pre-saved signature as a PNG. Perhaps that shouldn't be accessible?
2 votesHello Oscar,
Thanks for your feedback. If you have saved your signature it should be available to use it while reviewing and signing an agreement. You can check if it is listed under Account > Personal Preferences > My Signature section.
Thanks,
Adobe Sign Team
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Form Fillable Issues - Impossible to Find
You have made it almost impossible to make a fillable PDF. it used to be easy and now even accessing that tool is difficult and you provide no support to find out how to do it with the updated suite.
2 votes -
New Adobe esign post Classic has changed dramatically - bad UX - bring back Classic
Terrible new upgrade on UX. As a product manager I had to give you feedback and this is the only way I can find to do it. Filling an agreement from template didn't save (even when asked to) and I could only read what I added after hovering over the boxes. Also it jumped around horrendously. Bring back Classic - it worked
2 votes -
PDF shared cloud editing still doesn't work
Why are PDF forms so awful? I have to remake PDF forms in Word or Google Docs so that I can have a shared for the form.
10+ years of clouds services and Adobe still is miles behind everyone on shared doc editing. It's mind blowing.3 votes -
where is my e-signature certificate
what has happened to my electronic Signature? I don't get the Certificates any more. Why not? It means the E signature is not valid.
2 votes -
Date field not working properly when Polish user interface is set.
Date field not working in Polish Acrobat Reader DC, Acrobat Pro 2020, Acrobat Pro DC and probably many others similar to those mentioned here. Calendar does not pop up after clicking on date field when user interfaces language is Polish. When user interface language is set to English date field work properly.
1 vote -
loss of features make product unuseable
this application is even more problematic today than it was yesterday, which was bad enough. Now i can't email my file. What is going on????
I am not enjoying using this application. And once I did.
1 vote -
product fails to meet expectations
you had a good product and in the last month I have lost all the functionality. The latest is that I can't upload my pdf file.
I am ready to try DocuSign
1 vote -
complicated
searched high and low and can't find how to edit my signature. what a joke
1 vote -
Changes disappear from final document
When I go to share a link or download a copy, none of the changes are present. It's a web-based copy function.
1 voteHello Isobel,
Thanks for your feedback. Could you please provide some more details to help us understand the problem.
Thanks in advance,
Adobe Sign Team
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Bad
Unusuable. pages are overlapping at the bottom for no reason.
1 vote -
Not intuitive in any way
I'm trying to sign and you don't have black ink for marking up and it's not intuitive to figure out how to sign.
1 vote -
Uploaded Image get's wrongly trimmed
I was trying to sign the form with an image of the signature but for some weird reason the picture get's trimmed all the time on the side. And half of the signature gets lost...
2 votesHi Nathan,
Thanks for your feedback. Could you please provide some more details to help us understand the problem.
What file format did you upload? Size of image file? What browser are you using?
Is it possible for you to share the image file so we can investigate?
Thanks in advance,
Adobe Sign Team
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uploading documents always gets stuck
I hate acrobat online. It ALWAYS freezes when I am trying to upload a document to request a signature from a client. This has cost me so much time refreshing and it messing up each time until the 10th time is the charm. So annoying please fix.
3 votesHello,
Thanks for your feedback. Could you please provide some more details to help us understand the problem.
How big is your file (size, number of pages, file format)?
Is it possible for you to share the image file so we can investigate?
Thanks in advance,
Adobe Sign Team
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Signature too small
Too small signature on returned document makes this product unusable. Please let me know if there is a fix.
Thank you.
Bruce Wigle
brucew@mdwpa.com
407-644-98013 votesHi Bruce,
Thanks for your feedback. Could you please provide some more details to help us understand the problem.
Did you use Request Signatures to request someone else to sign? Or did you use Fill and Sign to sign it yourself? Did it happen to all documents or just some? Is it possible for you to share the documents with us so we can investigate?
Thanks,
Adobe Sign Team -
Waste of Time
I absolutely detest one aspect of Adobe. I hate (but can live with) the fact that I am prohibited from having Adobe active on more than 2 devices at any one time. What I detest is that when I open a PDF from the device that is not active, it tells me it must shut down!!! Why not just tell me to deactivate another device, send me to a log-in page to select a device to deactivate? Then I wouldn't have to open Adobe, log-in, deactivate a device, then reopen my document. What a waste of time!! This is such…
1 vote -
Agreed. Should be able to delete the document if wrong as well. Sent to wrong person, etc.
Why can't we cancel an incomplete agreement in adobe sign?
Seriously why? There are times in which you may have made a mistake in the prefill and you don't want the document to be complete by the client.
I don't get your use cases on this. You'll never complete with docusign with incomplete thinking and use cases.
Definately not ready for prime time.
1 voteHi Derek,
You should be able to cancel an incomplete agreement from the right hand panel when you have the agreement selected or opened. Depending on the state of the agreement, you can find them in one of these sections: In progress, Waiting for you, and Draft. (please take a look at the attachment)
Please let us know if it’s not working for you.
Thanks,
Adobe Sign Team -
Unable to fill & sign on password protected pdf
Unable to use "Fill & Sign" feature on password protected file. While I'm able to view the pdf.
3 votes -
loosing templates
my template keeps disappearing
1 voteHello Amie,
Thank you for your feedback. Could you please share more detailed steps so we can try to help you?
Thanks,
Robert
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