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112 results found

  1. Adobe Signature Issues

    How do we get rid of incorrectly spelled names.

    1 vote

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having issues with this feature. Could you provide more information about it? For example, where are you seeing this incorrect names? Once the agreement is sign or in the document ? A screenshot will be helpful too.

    Thanks,

    Sign in Acrobat Web

  2. auth.services.adobe.com refused to connect.

    Please fix this error:
    auth.services.adobe.com refused to connect.

    1 vote

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    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Kimberly,


    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. 

    Would you mind telling us where this message is being displayed? Or, which steps  you took to have this message pop up?


    Also, try refreshing your browser's page, sometimes this kind of problem comes from the computer itself and/or the internet connection. 


    Please let us know if this issue persists to do a further review.


    Thanks,
    Sign in Acrobat Web Team

  3. New Acrobat Layout

    New Adobe Acrobat interface is bringing me to tears.

    1 vote

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Kristine,

    We are sorry you are having trouble with the new experience. Could you provide more information about what is causing you issues? This will help us to improve your experience.

    Thanks,

    Sign in Acrobat Web

  4. Help please

    Need help please

    1 vote

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    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi, 

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you please provide some information on the issues you're facing?

    Thanks,

    Sign in Acrobat Web Team

  5. Request e-signatures doesn't send emails

    when I use "request e-signature" it's very common that the emails don't get delivered to recipients and I'm having them check spam

    1 vote

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    0 comments  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Jasen,

    We are sorry you are experiencing trouble with this feature. Could you provide more information about it? Is this a consistent issue? Do you as a sender received any email? And do you see the agreement in In progress section? This information will be really helpful to solve this issue.

    Thanks,

    Sign in Acrobat Web Team

  6. Acrobat Pro Web App Glitch & Desktop Inefficient

    I'm having trouble with the "Request e-signatures" using Acrobat Pro on the web. A support rep helped me resolve the issue but said I'll need to use my desktop instead. My desktop doesn't allow for the use of a template without overriding the customizations such as the file name. This means I'll be adding custom fields each time I need to send the same document to people, whereas before I could customize a template that I had already set up the fields in. This is inefficient. The web app issue that I had to reach out to suppoirt for is…

    1 vote

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Rachel,

    We are sorry you are experiencing trouble with this feature. Could you provide more information about it? For example, if it's with a specific file that you are encountering this issue, the steps you do and any screenshot of the issue will be really helpful.

    Thanks, 

    Sign in Acrobat Web Team

  7. Technical issue

    I can't click on reminders

    1 vote

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Steven DeWitt,

    We're actively working on the issues that are posted. Could you help us letting us know if the issue still persist? 

    We appreciate you cooperation and patience.

    Thanks,

    Sign in Acrobat Web Team

  8. Does not work.

    does not work

    1 vote

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Fresnel Josaphat,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us. Also if there is is more information about what doesn't work…

  9. Send for Signature

    Добрый день. Не работает загрузка отдельных файлов при отправке нескольких документов на подпись

    1 vote

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature. Could you provide more information about it? We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  10. New Program not working

    Go back to old Adobe E-signature Request. New program has too many errors and doesn't function.

    1 vote

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with the new update. Could you provide more information about the issue? For example:

    • Steps where you encounter issues
    • Files that doesn't work well with the feature
    • A video showing the actual error
    • Screenshot of the errors

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Web Team

  11. Nieuwe versie heeft geen correcte migratie van templates

    1. Door pagina's te laten laden zoals het hoort. Vaak zijn er blanco pagina's en moet je het via een andere weg naar hetzelfde gaan.

    2. De nieuwste versie van "Vragen om e-handtekeningen" zorgt alleen voor extra werk zonder enige verbetering. Er is geen correcte migratie van oude templates. Er zou dus uren werk zijn om dit te fixen.

    1 vote

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with the new updates. Could you provide more information about it? For example:

    • The document you are having trouble using 
    • The steps you do where you usually encounter this issue
    • Any other information that you might deem important

    Thanks,

    Sign in Acrobat Web Team

  12. New esigning module is a total downgrade, makes me want to swtich back to Docusign

    The new e-signing interface is convoluted, nonfunctioning, and lacking several features that used to be easy to use. What a downgrade.

    1 vote

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Emma Therrien,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

  13. New E-sign Process is horrible

    Recently your e-sign process has changed and since the new format the process either lags or freezes everytime. This is a headache when trying to send time sensitive documents for signatures.

    1 vote

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi David Frietz,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem? In which documents do you encounter this issue?

    Best regards,

    Sign in Acrobat Web Team

  14. e-sign

    Bring back the old E-sign process. This is awful

    2 votes

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Mr & Mrs Wilks

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

  15. Update is THE WORST!

    THIS IS HORRIBLE!! the new updates that you made to esign are TERRIBLE it makes it almost impossible to use. I have been sending all of my contracts with adobe for the last 4 years for my business and now I am about to look for a new product. Why did you change this? it was great the way it was.

    1 vote

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Shawn Straub,

    We're sorry you're having issues, could you provide us more information? Which kind of troubles are you encontering?

    Thanks,

    Sign in Acrobat Web Team

  16. Signers on Adobe Sign

    For Adobe Sign
    When creating a document to sign you cannot edit recipients after the initial stage. This has been a problem in our firm when we realize an additional signer is needed. We need to start from scratch when this happens which is a huge inconvenience.

    1 vote

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Brianna Tipping,

    We are sorry you're having troubles with our updates, and we will look into this. If it's possible, could you please provide more details on the problems you're experiencing? For example how long have you been seeing this issue, the files you're using, or the steps you're following. In order to add recipients while you already started to prepare the document, while on Modern E-Sign, on Left Hand Panel, at the top of it, click on EDIT, the Recipient Modal will be displayed and you'll be able to add more recipients. 

    Hopefully this information helps you. Let us know if you still have troubles.

    Best regards

    Sign in Acrobat Web Team

  17. New esignature module is bad

    please fix esign interface

    1 vote

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Emma Therrien,

    We're sorry your having issues with the interface, could you provide us more information? What kind of interface issues?

    Thanks,

    Sign in Acrobat Web Team

  18. UPDATE HORRIBLE PLEASE REVERT!!!

    How can you improve? REVERT TO LEGACY FOR THE ENTIRE PROGRAM.
    The update is horrible - it is no longer intuitive, and SEVERAL functions I used frequently are no longer available. The Help just flatly doesn't help at all. Some of the "improvements" (seriously? moving things from one side of the screen to the other?) were obviously poorly thought out.
    Have I made it clear enough that I don't like the new version? If not, on a scale of 1-10, it gets a big fat ZERO.
    PLEASE REVERT TO THE ORIGINAL VERSION, OR AT LEAST PROVIDE A WAY FOR USERS…

    1 vote

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with this experiences. Could you provide more information about it? For example, the features that are missing and you frequently use or what about the new version is causing you trouble.

    Thanks,

    Sign in Acrobat Web

  19. Unprofessional E-Documents

    This newest update is HORRIBLE. The fields move all over the document after you fill it. It is not acceptable as it looks unprofessional.

    1 vote

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Mike,

    We are sorry you are having trouble with this feature. Could you provide the file that you used where you encounter this issue? and any other information that you might deem important for us to know.

    Thanks,

    Sign in Acrobat Web Team

  20. Go back to classic 2022

    Make it more like the desktop version. I can't see some completed fields on my document.

    1 vote

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    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Raymond,

    We are sorry you're having troubles with our updates, and we will look into this. If it's possible, could you please provide more details on the problems you're experiencing? For example how long have you been seeing this issue, the files you're using

    Best regards

    Sign in Acrobat Web Team

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