Acrobat Reader for iOS

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  1. Last two versions of acrobat cannot open PDFs from dropbox

    So as of 19.09.00 and 19.09.01, when in Dropbox on iOS (I am using an iPhone XS max on 12.1.2), when you open a pdf and select to edit and open in adobe acrobat, acrobat cannot open the pdf and gives an unknown error.

    10 votes
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    11 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  2. Lost Comments: The new app keeps deleting/not saving annotations

    After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.

    93 votes
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    21 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

  3. Freeze at background and crashed after reopen

    iOS, version 19.04.00
    Same as title, when I put acrobat reader at background, after spawing back to arobat, it “freeze” and crashed. I need to close it totally and reopen. If before, it won’t get crashed, just will reloading. Sorry for my poor English. Thank for attention.

    7 votes
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    Need Info  ·  23 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  4. Update 19.07.00 20190719.193727 Bug

    Updated to latest version and now our forms have illegible text fields for the forms which are oriented in landscape after the forms upload from our iPads to our Cloud server. The portrait oriented forms are not having this issue. I have done quite a bit of testing and the previous Acrobat Version 19.06.02 20190719.162937 and earlier does not have this problem. We have been using these forms which I designed and coded for three years without this problem, until now, after the most recent update.

    4 votes
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    7 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  5. Bug: Cannot mark up a PDF that has editing password applied

    STEPS TO REPRODUCE THE ISSUE:
    ---------------------------------------------------
    Open the sample PDF file (attached) in Adobe Acrobat on your PC. In Acrobat, select 'File' > 'Properties' and note that a password has been applied to restrict editing of the document with 'Commenting', 'Filling of form fields', and 'Signing' unrestricted.

    Now, open this PDF on your iPhone/iPad using the Acrobat Reader app. You will find that even though the PDF has Commenting enabled, there is no option provided to the user to either add comments to the document or apply mark-up using the Apple Pencil.

    If you open the same PDF file in…

    6 votes
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    0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to open pdf mail attachment in acrobat on ipad pro after ios13 update

    Trying to open it i found acrobat reader not listed anymore in ‘suggested app’ section, also tried opening pdf files from other apps, same result.
    Oddly enough i found it working on my iPhone though....
    Both operating on ios 13.1

    4 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  7. IOS save to OneDrive

    Can't find the feature to save or open document from OneDrive.

    15 votes
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    Gathering Feedback  ·  2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  8. 4 votes
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    2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  9. app chrashing and freezing

    After the new update, Adobe reader crashes every time I open the app and I can’t read my files. I tried turning off my iPad and exiting the app, but nothing helps.
    Please help!

    4 votes
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    2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  10. Printing Issues

    Using Acrobat Reader for an iPad to complete fillable forms and print the completed form. After completing the form and selecting print, none of completed form fields print. Everything is left blank. The fields also show blank in the print preview. We’ve been using this system without issue for the last few months. This past Friday is when the bug occurred.

    2 votes
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    5 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  11. XFA forms: Adobe Acrobat Reader unable to open certain pdf files, suggests use of Adobe Acrobat Reader DC for Mac or Windows

    Adobe Acrobat Reader for IOS (running on iPad Pro) is unable to open certain files (in my case it is all the files sent by the South African Revenue Services, the receiver of revenue of the Republic of South Africa), yet Adobe Acrobat Reader for Microsoft Windows on my laptop opens them without a problem, even some email attachment files that the Reader for IOS says are corrupted. When openining such a file, a blank page with an error message comes up, and advises user to use “Adobe Acrobat Reader DC for MAC or Windows” to open the file (which…

    31 votes
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    3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  12. Why can not use Bluetooth remote control

    請問iPad mini2為何不能用藍芽遙控翻頁pdf?

    13 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  13. When connecting to iTunes a folder call inbox appeared

    When connecting to iTunes a folder call inbox appeared. How could I delete that folder?

    1 vote
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    2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  14. Keeps crashing after updating to version 19.10.00

    Having just upgraded to version 19.10.00 of Adobe Acrobat Reader for PDF today I cannot open any pdf file as the application crashes persistently soon after opening. I am using a 6th Generation iPad running iPadOS 13.1.2.

    2 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unable to save the file “file name x.pdf” to Document Cloud. A copy has been saved with the name “file name x (Recovered).pdf” to your devic

    Unable to save the file “file name x.pdf” to Document Cloud. A copy has been saved with the name “file name x (Recovered).pdf” to your device.

    5 votes
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    Need Info  ·  5 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  16. Cannot highlight

    Hi! I use to be able to highlight my PDF document. But now I cannot../ I reopen passed highlighted PDF and it doesn’t work neither.

    13 votes
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    Need Info  ·  3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  17. Everytime i go offline it asks me to login again. I’m using ipados 13 public beta.

    After I updated the iPad to iPados public beta it keeps logging me out everytime I’m offline, so that everytime i have to login again.

    2 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cannot read any PDF

    Hello,
    Since the new update of the app, I have not been able to see any pdf, at the time of putting it on the ipad it freezes and nothing is seen, XS.

    1 vote
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  19. What is my password?

    I need to close Acrobat reader, but don’t remember my password. Can you help quickly?

    2 votes
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    2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  20. iPad iOS not saving edits

    I use Acrobat Reader for iPad iOS. I’ve used it for a long time and it’s always given me the ability to go back and edit older documents (I have repeat clients that we can re-use paperwork for, they can update info, sign and we are done). Yesterday I pulled up old and new files, edited them to print, printed them, and closed the files as I did before. When I noticed an error on one file, I re-opened to edit the error and noticed that NONE of the original changes saved. I opened the other files from the day…

    2 votes
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    Need Info  ·  2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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