597 results found

1. It does not convert ACSM files to PDF

   I just purchased the Adobe Acrobat PDF Pack...the UPGRADED one...fotr $ $18 per year. And it does not convert ACSM files to PDF. That is not good and not functional. Please fix it and please let me know when it is done. Thank you.

   Bidut Chowdhury

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2. Bug - touchscreen highlighting while viewing multiple pages

   Hello, I have found a bug. When in the following configuration:

   • Read Mode OR Fixed-width scrolling
   • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
   • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

   I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it treats the gesture as if I am using the pan tool, and attempts to scroll left/right (and if I drag up/down on the handles the page scrolls without changing the selected text).

   Upon some experimentation I found that:

   • I have no problems using the touchscreen to select text when viewing a single page (in any view mode). I assume Reader is somehow detecting the "active" page, maybe the one most visible on the screen or something, and treating touchscreen gestures on the two pages differently.
   • When I use the trackpad/cursor to select text (in read mode or fixed-width scrolling), there is no problem and I am able to adjust the selection. It's only using the touchscreen.
   • If the word I initially select is on the "active" page I am able to drag the selection handle to select text over both pages, but not when the initial selected word is on the "inactive" page.

   A relatively uncommon scenario for most users I think, but it's juuust disruptive and irritating enough to prompt me to post about it here (and yes, I'm aware I've spent longer typing this bug report than the cumulative time the bug will take from me! Please fix so that the time can at least be a martyr for all touchscreen users time!) :)

   Hello, I have found a bug. When in the following configuration:

   • Read Mode OR Fixed-width scrolling
   • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
   • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

   I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it… more

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3. Adobe Reader DC for Windows keeps files locked after they are closed

   Adobe Reader DC for Windows keeps files locked after they have been closed. It is necessary to completely close Adobe Reader DC for the files to be closed. Please fix this bug!

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4. BUG: Path starting with \\?\ will fail

   When double clicking a file in Windows Explorer where the path is longer than 260 characters does not work as default. But I have been able to create a workaround that enable this.

   If I type the following in cmd.exe:
   AcroRd32.exe "C:\Very long path\file.pdf" then that will fail.

   If I enable "Enable Win32 long paths" in Group Policy and try the same command, then it works. This means that long paths are supported when it is enabled in Windows.

   I created a bat-file like this:
   set str=%1
   set str=%str:\?=%
   AcroRd32.exe %str%

   This will remove \?\ from the first argument and launch AcroRd32.exe with the trimmed argument.

   I changed the registry key HKEYCLASSESROOT\AcroExch.Document.DC\shell\Read\command\ to use this bat-file. And now it works!

   It looks like the problem is that Acrobat Reader does not understand if the path start with \?\ but Windows will add this to the start of long filenames.

   Information about \?: https://docs.microsoft.com/en-gb/windows/win32/fileio/naming-a-file?redirectedfrom=MSDN

   NOTE! I'm writing backslash, backslash, questionmark, backslash. But after posting it only shows \?\

   When double clicking a file in Windows Explorer where the path is longer than 260 characters does not work as default. But I have been able to create a workaround that enable this.

   If I type the following in cmd.exe:
   AcroRd32.exe "C:\Very long path\file.pdf" then that will fail.

   If I enable "Enable Win32 long paths" in Group Policy and try the same command, then it works. This means that long paths are supported when it is enabled in Windows.

   I created a bat-file like this:
   set str=%1
   set str=%str:\?=%
   AcroRd32.exe %str%

   This will remove \?\ from the first argument and… more

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5. Adobe Acrobat PDF Doesn't Convert Custom Page Sizes From Microsoft Word

   I have a Microsoft Word file that has custom page size specified in the layout (specifically width 6.14" height 9.14"). There are also custom margins. When I convert to pdf via File > Print > Microsoft Print to PDF a pdf file is created but the page size is not correct. A pdf file is created that is 8.5"x11" not 6.14"x9.21". After trying to debug and spending 6+ hours with Microsoft tech support, there seems to be a problem on the Adobe side when the Word file is passed to Adobe to be converted into a pdf. I have noticed that it will convert standard page sizes like letter, legal, etc. But it doesn't work for any custom page sizes (I have tried several different sizes as well as Word page document length and the result is the same each time, Adobe always creates a pdf file that is 8.x5"x11").

   I have a Microsoft Word file that has custom page size specified in the layout (specifically width 6.14" height 9.14"). There are also custom margins. When I convert to pdf via File > Print > Microsoft Print to PDF a pdf file is created but the page size is not correct. A pdf file is created that is 8.5"x11" not 6.14"x9.21". After trying to debug and spending 6+ hours with Microsoft tech support, there seems to be a problem on the Adobe side when the Word file is passed to Adobe to be converted into a pdf. I have noticed… more

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6. Printing button in browser still doesn't work with 21.001.20138 PLEASE FIX ASAP

   Printing button in browser still doesn't work with 21.001.20138 PLEASE FIX ASAP. Win10 Pro 20H2

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7. Fix issue: Cant repair PDF thumbnail issue on Adobe Acrobat DC Reader Windows 10

   I have had issues for several months with the thumbnails on PDF icons only. They are sometimes transparent, solid black, or have the PDF icon only. I have uninstalled and reinstalled many times. I have "enable PDF thumbnails in Windows Explorer" selected. Adobe Acrobat DC Reader is my default program with version 2021.001.20135. I have tried many things over a while, as this really was bugging me. Tonight I installed "Fixes for 64-bit Adobe Reader preview handler and thumbnails" from:
   https://www.pretentiousname.com/adobe_pdf_x64_fix/index.html#thank

   I figured I had nothing to lose and surprisingly it fixed the issue, especially as it hasn't been updated since 2011.

   Please build into Adobe Acrobat DC Reader a means to reset Adobe's PDF preview handler and thumbnails on 64-bit versions of Windows. Uninstalling and reinstalling doesn't fix it. Believe me...I have tried.

   I have had issues for several months with the thumbnails on PDF icons only. They are sometimes transparent, solid black, or have the PDF icon only. I have uninstalled and reinstalled many times. I have "enable PDF thumbnails in Windows Explorer" selected. Adobe Acrobat DC Reader is my default program with version 2021.001.20135. I have tried many things over a while, as this really was bugging me. Tonight I installed "Fixes for 64-bit Adobe Reader preview handler and thumbnails" from:
   https://www.pretentiousname.com/adobe_pdf_x64_fix/index.html#thank

   I figured I had nothing to lose and surprisingly it fixed the issue, especially as it hasn't been updated… more

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8. Adobe unable to convert word to pdf

   Since Microsoft ran an update this week the create pdf function in Word is now crashing. Are you aware and working on the fix?

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9. THERE IS A BUG I WANTED TO REPORT

   i am using adobe acrobat reader DC 32 bit. in windows 7 pc.while using the higlter option if found out that after highlighting when we click on the highlighted sentence we are not unable to enlarge it.

   the enlargment sign comes on but it is not working.

   plz kindly look into it.

   yours truly.

   S N chirag.

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10. Printing mixed paper sizes no longer works in Win version of Reader DC

    I am an IT manager with 28 PCs and 5 Macs. Cannot print mixed originals with latest DC version. Mac version still works. I've had to reactivate XI on some machines because we rely heavily on printing mixed originals. Obviously XI is no longer supported and I am running into other issues with that.

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11. Download whole content on Cloud

    I am not able easily download my files made in Adobe Scan PDF app to my computer from web interface in a bunch. I am not obliged to download few files, as your system is not able download 600+ files even 100 files :(. This makes your Cloud application worthless.

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12. Full Text Index With Catalog: Issue with recent update

    Issue: previously developed .PDX (Full Text Index With Catalog) file no longer functions after most recent update (Version 2021.001.20135).

    When attempting to open a .PDX file created in Adobe Pro on a Windows 10 PC the file does not open. We also attempted to open the PDX file by clicking file>open, however, the file did not open.

    Prior to the update, when opening PDX files a separate search window would open and allow the user to search within the index.

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13. Bug in rendering all caps in a simple document

    I attach a simple PDF file allcaps.pdf . The file prints fine. But when rendered on screen, the text in all capitals is not properly rendered. At 400%, it is fine. See 100percent.jpg for the screenshot showing the funky rendering and 400percent.jpg showing that it is fine when zoomed in. The Chrome and Firefox PDF renderers have no issues with this file. This seems to relate to the resolution used in the setting Page Display -> Resolution. If I use system setting (96 pixels/inch) and then set the zoom to 96%, it is fine. If I use a custom setting of 100 pixels/inch and set the zoom to 100%, it is fine. But if there is a slight mismatch (system setting at 96, zoom at 100, you get the funky display)

    Adobe Reader version 2021.001.20135, Windows 10.

    I attach a simple PDF file allcaps.pdf . The file prints fine. But when rendered on screen, the text in all capitals is not properly rendered. At 400%, it is fine. See 100percent.jpg for the screenshot showing the funky rendering and 400percent.jpg showing that it is fine when zoomed in. The Chrome and Firefox PDF renderers have no issues with this file. This seems to relate to the resolution used in the setting Page Display -> Resolution. If I use system setting (96 pixels/inch) and then set the zoom to 96%, it is fine. If I use a custom setting… more

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14. [FEEDBACK] "send report" floater doesn't recognize W10 default Mail app

    when clicking "help" > "generate system report" > "send report", the dialog that opens is completely outdated and not usable.

    it doesn't recognize the default Mail app on Windows 10, it just prompts me to use a web service like yahoo or gmail.

    besides that, the WHOLE adobe reader program is outdated. i'm 1000% sure it has code that is more than 10 years old and it definitely needs to be rewritten from scratch.

    •  

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15. Gray outlines around edges of transparent areas in embedded raster images

    This issue is best illustrated with an example.

    I generated a 5x5 png test image (test1.png) with transparent background and a 1 pixel wide green strip through the middle, embedded it into an svg (test1.svg), converted it to a pdf using inkscape (test1.pdf) and then viewed it in Acrobat Reader DC on windows 10, downloaded and installed today (2020-01-27). The result is shown in the attached image test1_acrobat_windows.png.

    Notice how the green band fades first to gray, then to white, instead of fading directly to white. The same pdf file rendered with PDF.js looks like one would expect, as seen in test1_out_pdfjs.png, which looks just like the svg file does.

    The gray border goes away if the original png has a white background instead of a transparent background. The corresponding files for this case are test2.png (raw image), test2.svg, test2.pdf and test2_acrobat_windows.png.

    This test case is of course a bit contrived, but this behavior has real-world consequences. For example, a pdf figure that includes a raster contour plot with lots of thin colored curves on transparent background, will appear desaturated, especially as one zooms out.

    My guess is that the transparent pixels have a black (but invisible) color, and that the interpolation formula uncritically interpolates R, G, B and A between #00ff00ff and #00000000, resulting in intermediates like #00800080, which when alpha composited with white gives #80c080, a slightly green shade of gray. To avoid this happening, I think one would need to alpha-composite before interpolation instead of after.

    Since I could only attach a single image to the post (even though it looked like I could upload multiple in the submission form), and the form crashed when I tried to upload a zip file containing them all, I have uploaded the zip file to the following address instead:
    http://ur.amaurea.net/acrobat_bug_report.zip

    This issue is best illustrated with an example.

    I generated a 5x5 png test image (test1.png) with transparent background and a 1 pixel wide green strip through the middle, embedded it into an svg (test1.svg), converted it to a pdf using inkscape (test1.pdf) and then viewed it in Acrobat Reader DC on windows 10, downloaded and installed today (2020-01-27). The result is shown in the attached image test1_acrobat_windows.png.

    Notice how the green band fades first to gray, then to white, instead of fading directly to white. The same pdf file rendered with PDF.js looks like one would expect, as seen… more

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16. Fix Issue: Adobe Reader DLL Crash

    We have a web based application running on our Citrix environment. We are running Windows Server 2016 (1607) and Citrix VAD 1912 LTSR CU1. The users login to the web based application and eventually it will trigger the opening of a PDF within Internet Explorer. This process will work most the time but we find after the user does anywhere from 7-10 instances of the process Internet Explorer will crash.

    We first monitored performance on our server but identified there are no CPU/RAM bottlenecks. We even isolated users to one server to test and they still have the issue. We recently enable Crash Dumps for Internet Explorer so we can further determine the issue. I've reviewed the crash dump along with Microsoft and we've found the crash is due to AcroRd32.dll. We were running an older verison of Adobe Reader so I've updated to 2020.012.20041 and we have the same issue. Is there anyone on the Adobe side who can review the Crash Dump I have to provide insight as to what could be causing it? We've tried with Protected mode disabled and the issue continues.

    Thank you!

    We have a web based application running on our Citrix environment. We are running Windows Server 2016 (1607) and Citrix VAD 1912 LTSR CU1. The users login to the web based application and eventually it will trigger the opening of a PDF within Internet Explorer. This process will work most the time but we find after the user does anywhere from 7-10 instances of the process Internet Explorer will crash.

    We first monitored performance on our server but identified there are no CPU/RAM bottlenecks. We even isolated users to one server to test and they still have the issue. We… more

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17. Adobe Reader for Windows IE plugin not allowing ability to send Outlook email from open inbrowser PDF when using share button

    This is not an idea, it's a bug report. So when you try to use the "Share" button and "Send As attachment" via an open Adobe plugin PDF file in Internet Explorer, since the latest Office/Outlook update, Adobe is unable to open Outlook as the default mail client. It throws an error trying to open a new email. The next time I look at it I'll grab a screenshot of the error and attach it. It seems that the Adobe plugin for IE in particular does not work well with IE and the latest Outlook version right now.

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18. Adobe Acrobat Reader DC blocking the Ooutlook 365

    Hi,

    after provided more tests were found that (in my case) reason and solution (I saw that behaviour from August 2020 to till now)

    Description of workaround and provided steps
    - Openned pdf document in Adobe Acrobat Reader DC (still updated version, recently 2020.013.20074),
    - In Adobe File/Share file/Outlook message (Office 365 still update, recently version 16.0.13530.20132, 64bit),
    - Then is automatically opened Outlook new message,
    - message is fulfilled with the data and addresses, then click on send,
    - Outlook and Adobe are still opened,

    • standard work in both and next application (time to time (hapened not always, olny sporadicaly), don´t know the trigger of issue, but Outlook is seems like freezen (no any reaction to command by mouse or keyboard) - then when you close (standard close of application, not kill the process) Adobe Acrobat Reader DC you can continue with work in Outlook, no further action are required).

    Maybe you can find the code bug and reapair it (I will be happy if you can share your feedback).
    Thank you.

    Hi,

    after provided more tests were found that (in my case) reason and solution (I saw that behaviour from August 2020 to till now)

    Description of workaround and provided steps
    - Openned pdf document in Adobe Acrobat Reader DC (still updated version, recently 2020.013.20074),
    - In Adobe File/Share file/Outlook message (Office 365 still update, recently version 16.0.13530.20132, 64bit),
    - Then is automatically opened Outlook new message,
    - message is fulfilled with the data and addresses, then click on send,
    - Outlook and Adobe are still opened,

    • standard work in both and next application (time to time (hapened not always, olny… more
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19. Adobe Reader DC - crash during save after created signature of pdf file

    Hello,

    Problem description
    Adobe Reader DC - crash during save pdf file after created signature

    Used SW
    - Win 10 (ver 10.0.19042.685)
    - Adobe Acrobar Reader DC 2020.013.20074

    in Adobe Acrobar Reader DC is document digitally signed and during saving the pdf file is Adobe Reader crashed (it is happened from last update of DC).
    Attached dump reports for further analysis (link valid till 7th January 2021, xou can download dump files from link https://osram-my.sharepoint.com/:f:/p/m_salka/EvkOvT59codChrmsyZA-VdoBurOAkScYaTK02S-x38wIiw?e=CIDs9x).

    If is needed to extend the validity of OneDrive link, please contact me.

    Please give me feedback about result of your investigation and repair.
    Thank you for make better Adobe Acrobat DC.

    Hello,

    Problem description
    Adobe Reader DC - crash during save pdf file after created signature

    Used SW
    - Win 10 (ver 10.0.19042.685)
    - Adobe Acrobar Reader DC 2020.013.20074

    in Adobe Acrobar Reader DC is document digitally signed and during saving the pdf file is Adobe Reader crashed (it is happened from last update of DC).
    Attached dump reports for further analysis (link valid till 7th January 2021, xou can download dump files from link https://osram-my.sharepoint.com/:f:/p/m_salka/EvkOvT59codChrmsyZA-VdoBurOAkScYaTK02S-x38wIiw?e=CIDs9x).

    If is needed to extend the validity of OneDrive link, please contact me.

    Please give me feedback about result of your investigation and repair.… more

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20. cannot open document from flash disk which is diacritical

    Cannot open document from flashdisk which is diacritical (for example přednáška.pdf), but from C: and from computer is everything ok.

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