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Adobe Acrobat Reader crashes when trying to trigger an annotation to open when the NVDA screen reader is running
Steps to reproduce:
1. Open a PDF file containing some text and an associated annotation like this in the attached sample file.
2. Locate the Annotation button allowing to reveal the text within.
3. Try to interact with the button using the keyboard.
4. If done right after opening the file, the comments pane should be focused. Locate the "Close" button using the arrow keys and activate it.
5. Now repeat steps 2 and 3.Actual behavior:
When performing step 5, Adobe Reader crashes.Expected behavior:
The annotation text is shown as is the case after performing step 3 and nothing crashes.System configuration
NVDA version:
2024.1 beta 7, but reproducible on 2023.3 also
Windows version:
Windows 11 Version 23H2 (Build 22631.3007)
Adobe Acrobat v. 23.008.20470Additional info
Perhaps it is of importance that the PDF is a result of a PowerPoint presentation being exported using the Adobe PDF Maker tool. It may also be an issue of the NVDA screen reader itself in which case crashdump data from Adobe's side to which I as a private user have no access too would be appreciated in order to be able to fully triage.Any assistance would be greatly appreciated
Steps to reproduce:
1. Open a PDF file containing some text and an associated annotation like this in the attached sample file.
2. Locate the Annotation button allowing to reveal the text within.
3. Try to interact with the button using the keyboard.
4. If done right after opening the file, the comments pane should be focused. Locate the "Close" button using the arrow keys and activate it.
5. Now repeat steps 2 and 3.Actual behavior:
When performing step 5, Adobe Reader crashes.Expected behavior:
The annotation text is shown as is the case after performing step 3 and…1 vote -
Tools Pane customization - why does it not work?
Hi,
I would like to put the certificates tools permanently to the RHP, but it simply don't work to me. I have read the documentation about the "Tools customization" but that did not help.
My Adobe Reader version is 2024.002.20687 x64 hungarian.
Windows 10 22H2 or Windows 11 23H2 the same behavior :(I don't have the "remove shortcut" option shown in the docs (neither have an add shortcut option).
I tried the registry way to add the tool at the toolbar, but that did not help and after I close the Adobe Reader, my registry entry simply disappears from the "HKEYCURRENTUSER\Software\Adobe\Adobe Acrobat\DC\AcroApp\cFavorites" key. If I understands correctly, I should put here a REGSZ type entry with the name a2 (I have now a0 and a1 only after disabled the tools behind paywall) with the value of "CertificatesApp". And I have to put under the "HKEYLOCALMACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cAcroApp" key a REGDWORD entry with the name "bDisableAcrobatShortcutCustomization" and value of 1.
It doesn't matter if I set this value to 0 or 1, it does not help. After I open the Adobe Reader, the certificates tool won't show at the RHP, but right after I close the Adobe Reader, it deletes this a2 entry.
I would like to send this setting through Group Policy to my already installed few hundred clients so the customized installer is not a solution for me.
Hi,
I would like to put the certificates tools permanently to the RHP, but it simply don't work to me. I have read the documentation about the "Tools customization" but that did not help.
My Adobe Reader version is 2024.002.20687 x64 hungarian.
Windows 10 22H2 or Windows 11 23H2 the same behavior :(I don't have the "remove shortcut" option shown in the docs (neither have an add shortcut option).
I tried the registry way to add the tool at the toolbar, but that did not help and after I close the Adobe Reader, my registry entry simply disappears from…
1 vote -
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Customise toolbars for Reader DC
Can you please make it possible to customise menus and toolbars in Reader DC
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App crashes when fetching certificate revocation list
When opening some digitally signed files, adobe attempts to fetch the certificate revocation list which take a long time, this then crashes the app and makes it unusable once loaded, the fix for this is to go to task manager kill adobe and restart, for these specific files though they cannot be opened
I have tried all the fixes in the below link but has not resolved this issueWindows 10 Adobe acrobat reader 64 bit
Please can another fix be suggested
Thanks
1 vote -
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1 vote -
Toolbar Updates - Roll Back
Please, keep the Toolbar menus as they have been; there is no benefit to the professional end-user community for the change, we don't have the time to learn yet another new way to do something that works fine in the original format. We know you are bored. Please find something else to do. We appreciate that you kept a lifeline out of the mess that was done, truly. On the next security patch update; kill that bloody "new menu" option. It'll wind up becoming unsupported, and another security surface opportunity for villains.
3 votes -
Acrobat begin
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Open PDFs automatically in Reader when they are downloaded in Chrome browser
Why the option "Open PDFs automatically in Reader when they are downloaded in Chrome browser" exist and is enabled by default beats me.
Don't enable the option by de fault.1 vote -
Adobe crashes when closing
When opening pdfs there is no problem, however, when closing there is a high change of this problem appearing. Sometimes, 20% of times it doesn't appear.
When my customer closes pdf files the program stops responding and shows the pop-up "Adobe Reader has stopped working: Hand on while Windows reports the problem to Microsoft..." and then the pop-up where it says that "Windows will notify you if a solution is available.".
I tried reinstalling, deleting AppData/Roaming and AppData/Local Adobe specific folders and keys, repairing the installation withing Adobe, reinstalling VC++ Redistributable 2013, sfc /scannow and other fixes without succes.
This is the only user on the server that this problem appears, the other users have no problem. I cannot recreate the problem on other users and I cannot create another user for this person as there are a lot of files and that would mean stopping the person from working. The problem itself isn't bothering the user, but this has a side effect when trying to work in synergy with other programs and importing pdfs becomes impossible.
This operates on a server with Thinstuff and RDP and other people don't have problems. Windows 10 version is 22H2 OS build 19045.4291 and Adobe Acrobat Reader DC version 2024.002.20687, core 24.512.
Also, when trying to install updates to Adobe Reader this error appears https://community.adobe.com/t5/acrobat-reader-discussions/rdrservicesupdater-exe-error-0xc0000142-when-reader-exits/m-p/12397469
Thank you
Antoniu
When opening pdfs there is no problem, however, when closing there is a high change of this problem appearing. Sometimes, 20% of times it doesn't appear.
When my customer closes pdf files the program stops responding and shows the pop-up "Adobe Reader has stopped working: Hand on while Windows reports the problem to Microsoft..." and then the pop-up where it says that "Windows will notify you if a solution is available.".
I tried reinstalling, deleting AppData/Roaming and AppData/Local Adobe specific folders and keys, repairing the installation withing Adobe, reinstalling VC++ Redistributable 2013, sfc /scannow and other fixes without succes.
…
1 vote -
Service now
I think you need good service now developer. I you need i can send my resume.
1 vote -
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For more info visit us: https://namratauniversal.com/WebsiteDesigningDevelopment1 vote -
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