47 results found
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Trouble printing
I can't print directly from the page that opens. I have to save it and then open the page and print it. Not convenient. It was working before.
200 votesHi Camille,
Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. Requesting you to please share the PDF url that you were trying to print. Would be extremely helpful if you can also share the error message that you are seeing when you are trying to print the document. Looking forward to hearing from you, so that we can make your experience with the Acrobat extension seamless.
Thanks and Regards,
Shilpa Setia
Lead QA, Adobe
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Make print work directly from the browser
The print button requires me to use the "Open in desktop" button to print. After tapping the "open in desktop" it will open and have the print dialogue box open. Seems redundant since I would rather not open it in the desktop to begin with.
93 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Slow to load and print
Ever since this extension installed itself on my browser it takes much longer for PDFs to load. I also have to click the print icon repeatedly before it will finally print anything. I never had these problems until this extension installed itself a week or so ago. I run an etsy business that generates customer shipping labels as PDFs so these problems slow down my work day and it becomes very frustrating very quickly.
91 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Printer button won't work
It won't let me print from the browser adobe acrobat
84 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
Lead QA, Adobe
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Takes over 5 seconds to open PDF
The new Chrome extension is VERY SLOW! It takes over 5 seconds to open a PDF from a link, and I have a VERY fast high-end computer. I will see if I can switch back to the old extension while you work out the problems.
14 votesHi Liam,
Apologies for the slowness issue you observed. Would it be possible for you to share the sample PDF URL where this was observed?
Thanks,
-ashu -
SLOW LOADING FOR PRINTING
whatever online print application this is connected to my gmail is SLOW. TURTLE SLOW. SPINNING WHEEL is really getting old. I need the desktop version back. I DO NOT WANT THE NEW APPLICATION FOR PRINTING PDF ONLINE FROM MY GMAIL. HELP!
13 votesHi Brittanie,
Sorry for the trouble. We need some more details to look into this issue. Can you please share your exact workflow?
Thanks,
Shilpa -
STOP tour popup
Shut off the stupid tour pop up - we aren't first time users.
12 votesHi Bethany,
Sorry for the inconvenience caused due to this issue. Can you please clarify if you are getting the tour pop up everytime you open a new PDF or whenever you start the browser afresh?
Thanks,
Team Adobe
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all
I am unable to print ANY pdf's from Chrome. They open in in Chrome and I then have to download them so they open in the Adobe Acrobat program. Only then can I print anything. It's a tedious process. I wish NO pdf would open in a browser window. I've tried to find and change the settings so they don't, but have been unsuccessful. >:o(
12 votesHi Robin,
So sorry to know about your experience with Chrome extension. Can you please share the PDF URL (if it is not confidential) or share the exact steps to reproduce the issue? That will be very helpful.
Thanks,
Shilpa Setia
Lead QA
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I hate the automatic installation of Adobe in chrome. I can't uninstall it!!!???
I clicked on a link from either Chrome or Adobe to open pdf s in Chrome using Adobe, but I hate it. I've tried to "uninstall" this change, but nothing works - neither in Chrome settings nor Adobe. This is extremely annoying. What can I do to undo this change??
12 votesHello Mke,
Sorry to hear that you are not liking the Acrobat experience. Could you please share your feedback on what issues you are facing and how we can make the experience better?
You can turn it off by clicking on the Acrobat icon in Chrome Extensions and turning off “Use Acrobat in Chrome” toggle. Please see attached screenshot.
Thanks,
-Ashu Mittal -
extremely slow in loading
Extremely slow in load my document of 5 pages. Very frustrating when you are in a hurry or trying to show someone the document.
10 votes -
Make a product that actually works
This **** is not working. I should be able to open a simple pdf with Adobe.
9 votes -
Ick. I want to Plug ' N Play like how it used to be.
I hate this I just want to open a document! What happened? It used to be easy!!!
9 votesHi Shelly,
Sorry for the inconvenience caused. Can you please share a screenshot so that we can debug at our end. Also, are you not able to view any document or is it specific to a particular document?
Thanks,
Shilpa
Acrobat Team
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print feature no longer working.
Since Google chrome did away with cloud print and allowed for a printer attached to the same wi-fi to be used, the print for adobe reader app and extension has not worked. This needs to be fixed as there are many people with the same problem.
8 votesHi Anita,
Thanks for your feedback. Could you please share steps to reproduce the issue you are referring to? We need more information before this issue can be investigated.
Thanks,
Ashu Mittal -
Terrible service
Not ask people to log in to open a standard pdf. That is the most outrageous step backwards it literally made me swear outloud and immeadiatlely cancle adobe acrotbat pro. Why pay 20 and month to make expirience worse? Stupendously agressively bad design.
7 votes -
Print from Acrobat plugin prints jibberish characters
Frequently when trying to print a pdf using the Adobe Acrobat plugin, it just shows random characters instead of the actual document (see attached screenshot).
It doesn't matter what printer I choose, even if I choose Adobe Acrobat PDF printer.
So I have to save the pdf file, open it in Acrobat, then print it (a convoluted process).7 votes -
Download Bug
Cannot download documents with this extension. There seems to be a bug that was not present before. Thank you!
7 votes -
Print Icon Will not work
Allow to print from Adobe Acrobat Online. When you use the print icon on the screen it does NOTHING! You have to "Open in desktop app" or download the file. Super annoying.
7 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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print icon
The print icon won't print as I wanted to print this page. Please fix it.
7 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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"Print This File" button does NOT work
Only "Print This File" button does NOT work at all. I use the recent ver. of Chrome and this Acrobat for Chrome on Monterey Ver. 12.6. This problem has not solved about a year, so I have to download each pdf file everytime I want to print them out.
6 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Letters are not printing from Chrome
The letter L does not print from the browser extension. I have to download the document and print it from the stand alone program. An additional step that shouldn't be there in the first place.
6 votes
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