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31 results found

  1. Redacting PDFs

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi, 

    Thanks for your feedback.
    Will share your feedback with management.

    Regards,
    Charu Karwa

  2. apply button in redact remains dimmed

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,
    Sorry for the inconvenience.
    Can you please check document properties (File -> Document Properties->Security tab), it must be secured document where changing the document is not allowed, hence Apply is disabled.
    Do let me know if you need more support here.
    Thanks,
    Charu Karwa
    Adobe Acrobat Team

  3. Bring back redact pages

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Redact Pages option is still there in app, it has just been reorganized to avoid clutter on main toolbar. If you click on 'Redact Text & Images' dropdown in Redact App toolbar, first item in list is 'Redact Pages'.

    Do let me know if you need more support here.

    Thanks,
    Charu Karwa

  4. Ability to redact sensitive data from a signed document

    6 votes

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    5 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Redaction cannot be applied to the signed document, if needed you can apply redaction and then sign the document.

    Thanks,
    Charu Karwa

  5. "Recent files" bug under macOS Catalina? No files show (yes, in Home view)

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Please update to the latest version of Adobe Acrobat DC (2020.009.20067) and check if you still observe the issue of recent getting cleared.

    Thanks,
    Charu Karwa

    An error occurred while saving the comment
    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi Nancy,

    Sorry for the inconvenience. There are few things that I would like you to try out.
    1. You are not on the latest build, please update (Help -> check for updates)
    2. Also according to your snapshot you are not signed-in, we do a clear recent when user sign-out from app due to legal and security issues, please do a sign-in and see if you still see empty recent even after few files.

    Please feel to write back if you have more issues.
    Thanks,
    Charu Karwa

  6. Recent documents keep disappearing

    4 votes

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    2 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Please update to the latest version of Adobe Acrobat DC (2020.009.20067) and check if you still observe the issue of recent getting cleared.

    Thanks,
    Charu Karwa

    An error occurred while saving the comment
    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi Jeff,

    Sorry for the inconvenience. There are few things that I would like to know to understand the problem better

    1. You are on the latest build, please share build info (Help -> About Adobe Acrobat DC)
    2. Has this started happening recently?
    3. Does this happen mostly when you have leave your app unused for sometime?
    4. Do you see recent list back after relaunch of app?

    It would be great if you can share the snapshot of the problem here.

    Thanks,
    Charu Karwa

  7. CRSIPNESS OF LINES DEMINISHED ONCED REDACTED

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi Tracy,

    Thanks for your feedback here.
    Can you try the same thing again, just keep the checkbox to 'Sanitize' while Applying redaction as OFF.
    Do let us know if this solves the issue you are facing.

    Thanks,
    Charu Karwa

  8. Redact tool not working

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi Meg,

    Apologies for the inconvenience caused.
    I understand that you are using latest Adobe Acrobat build on Mac OS 10.13

    If the issue still persists, we would require following information to understand the issue better:
    1. Does other views like Document Cloud, My Computer are working as expected or show empty view?
    2. If observing blank view, go to Activity Monitor (Applications-> Utilities)
    3. Check whether a process named "AcroCEF" is running or not?
    4. If running, is it in a hanged state?
    5. If hanged, create the spindump file and share with us (select process and choose spindump from properties)
    6. Please kill AcroCEF process and check if this solves your problem

    Can share files with us viaAdobe Share (Adobe Document Cloud -> Share Files app) or any medium you are comfortable with.

    Thanks,
    Charu Karwa

  9. Make Home functionality same as othe rAdobe products

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing to us. You can always switch to Home view, tab with name 'Home' in left top of the app.

    Do let us know if this solves your problem

    Thanks,
    Charu Karwa

  10. Give us the option to Make the stupid home screen go away when you close a document!

    13 votes

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    2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing to us.

    Please set/unset preference to make home screen behavior according to your need(mac only, home screen cannot be disabled on windows).
    1. Go to Preferences
    2. Switch to General tab in left pane
    3. Set/unset the registry preference (Show Home screen when all documents are closed)

    Do let us know if this solves your problem

    Thanks,
    Charu Karwa

  11. Redact color is just black on All pdf documents in option

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Thanks for posting your query here.

    Can you please give a try to redaction properties, it has options to change redaction color, its opacity etc.

    Also currently there is no way to directly export the redacted pages directly to a new pdf or some other format. But there is a workaround, where after you are done with redaction, use Organize Pages App to extract redacted pages to a new pdf.

    Do let me know if you need more help here.

    Thanks,
    Adobe Acrobat DC Team

  12. Export redacted pages

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Thanks for posting your request here. Currently there is no way to directly export the redacted pages directly to a new pdf or some other format. But there is a workaround, where after you are done with redaction, use Organize Pages App to extract redacted pages to a new pdf.

    Do let me know if you need more help here.

    Thanks,
    Adobe Acrobat DC Team

  13. Redactions stopped working

    1 vote

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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing to us. Sorry that you are facing issues while using Redaction.
    Can you please be precise about the steps you are doing. Also any snapshot, video or test file would also be very helpful in understanding the issue

    Thanks,
    Adobe Acrobat DC Team

  14. Redaction Properties

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hello,

    Thanks for your feedback here. I have forwarded your request to the engineering team.

    Thanks,
    Charu Karwa
    Adobe Acrobat DC Team

  15. Disable Recent Files Option

    4 votes

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    Resolved  ·  4 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hello,

    Thanks for your feedback here. I have taken your request and forwarded to the engineering team.

    Charu Karwa
    Adobe Acrobat DC Team

  16. Changing Default Tools on new menu

    2 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hello,

    Thanks for your feedback for the new menu on Home. Currently it is not configurable and it shows tools which have not been used by user.

    Also, if you are using same login ID for the mobile app and Acrobat, ad will not show up.

    Do let me know if you need more information here.

    Thanks,
    Charu Karwa
    Adobe Acrobat DC Team

  17. Bring Back Clear all Recently Viewed Files and clear error

    3 votes

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue.

    Clear recent files option is not available if you have a minimum of 1 workflow file in your recent list. If you have no workflow file, it should be there. This is As Designed as of now.

    Similarly if you select minimum of 1 workflow file to open its right side pane to remove from recent, this option is removed.

    According to the snapshots shared by you, last file in your recent list is a ‘Shared File’, which cannot be removed from recent unless you choose to Delete Shared File, which will delete it permanently from document cloud and cannot be undone.

    Do let me know if you need more information here.

    Thanks,
    Charu Maheshwari
    Adobe Acrobat DC Team

  18. Icon and Recent File List

    6 votes

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    Started  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Thanks for your feedback here.

    PDF names font size and PDF icon changes are in-line with new interface of Adobe Acrobat DC and as of now there is no way you can change this. I will give your inputs to the design team.

    Do let me know if you have more concerns here.

    Thanks,
    Charu Maheshwari
    Adobe Acrobat DC Team

  19. Enlarge Font on Recent Screen Please

    2 votes

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    Started  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Thanks for your feedback here.

    PDF names font size has not changed when compared to previous version, only headings size has been reduced which is in-line with new interface of Adobe Acrobat DC.

    Do let me know if you have more concerns here.

    Thanks,
    Charu Maheshwari
    Adobe Acrobat DC Team

  20. Recent files list / Way too sparse

    2 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminCharu Karwa (Admin, Adobe) commented  · 

    Hi,

    Thanks for your feedback here. This is As Designed and in line with new interface of Adobe Acrobat DC.

    Do let me know if you have more concerns here.

    Thanks,
    Charu Maheshwari
    Adobe Acrobat DC Team

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