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Recent documents keep disappearing

Links to my recent documents keep disappearing from the Recent list. The message says: "There aren't any recent files". Acrobat is currently up to date on my Windows 10 laptop. This is happening sporadically, with recent docs appearing as expected for some time, then vanishing without explanation, sometimes while I'm looking at the list Acrobat Pro DC.

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Jeff Piestrak shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminCharu Karwa (Admin, Adobe) commented  ·   ·  Report

    Hi,

    Please update to the latest version of Adobe Acrobat DC (2020.009.20067) and check if you still observe the issue of recent getting cleared.

    Thanks,
    Charu Karwa

  • AdminCharu Karwa (Admin, Adobe) commented  ·   ·  Report

    Hi Jeff,

    Sorry for the inconvenience. There are few things that I would like to know to understand the problem better

    1. You are on the latest build, please share build info (Help -> About Adobe Acrobat DC)
    2. Has this started happening recently?
    3. Does this happen mostly when you have leave your app unused for sometime?
    4. Do you see recent list back after relaunch of app?

    It would be great if you can share the snapshot of the problem here.

    Thanks,
    Charu Karwa