Settings and activity
9 results found
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12 votes
An error occurred while saving the comment -
10 votes
An error occurred while saving the comment 
AdminMohd Amish
(Admin, Adobe)
commented
Hi Kwan. Thank you for your feedback. Could you please help us by sharing a screenshot of the problem you mentioned ? We are able to see both the comment panel and page navigation buttons together.
Do you mean to say that comments panel and bookmark panel could not be opened together?
thanks. -
2 votes
An error occurred while saving the comment AdminMohd Amish
(Admin, Adobe)
commented
Hi - thank you for bring this to our attention and apologies for the inconvenience. This issue has been fixed in the latest released version: 23.003.20284.
Kindly update to this version via Help -> Check for updates and let us know if you still face this issue. thanks. -
1 vote
An error occurred while saving the comment AdminMohd Amish
(Admin, Adobe)
commented
Sorry about the issue which you are facing. If possible, please share a sample file to help us reproduce this issue at our end and help in investigation. Thanks for your help.
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1 vote
An error occurred while saving the comment AdminMohd Amish
(Admin, Adobe)
commented
Sorry about the issue. Can you please install the latest font pack from: https://helpx.adobe.com/acrobat/kb/windows-font-packs-32-bit-reader.html and see if it resolves the issue. Thanks.
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3 votes
An error occurred while saving the comment AdminMohd Amish
(Admin, Adobe)
commented
Sorry about your problem. Please let us know the following answers to help isolate the root cause of the issue:
1) Whether you are on Mac or Windows and the Acrobat version on your machine?
2) Also if you have Creative Cloud installed on your machine and what all Adobe products are installed? -
2 votes
An error occurred while saving the comment AdminMohd Amish
(Admin, Adobe)
commented
Sorry about your problem. This message shows up when due to limited / slow internet connectivity, Acrobat bits are not downloaded completely. Request you to please retry the installation. If it still wont work, I will share with you another workaround to install Acrobat. Thanks for your patience.
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3 votes
Marking this issue as resolved as there is no response from the user.
An error occurred while saving the comment AdminMohd Amish
(Admin, Adobe)
commented
Sorry about your problem. This issue is fixed in latest Acrobat versions. So, please do a Help -> For updates to fix the problem. In case the problem is not fixed via Help-> Check for updates, unfortunately you have to reinstall the product. Details here: https://forums.adobe.com/thread/2263278
Snippet from forum post:
1. Go to control panel >programs and features and then choose Acrobat pro DC and uninstall it
2. Press windows + R then type appdata
3. Go to local >Adobe >delete the Acrobat folder
4. Again go to appdata >Locallow>Adobe>delete the Acrobat folder
5. Again go to appdata> Roaming >Adobe>delete the Acrobat folder
6. Again Press windows + R then type Regedit
7. Go to HKEY_CURRENT_USER then software then adobe
8. Delete the folder name Acrobat ,Acrobat Distiller,Reader and pdf settings
9. Again go to HKEY_LOCAL_MACHINE then software then Adobe
10. Delete the folder name Acrobat ,Acrobat Distiller,Reader and pdf settings
11. Again go to Local Disc C drive >Choose Program Files ( x86) >Adobe >And see if any Acrobat folder is there or not >Delete it from there as wellDownload the latest version of Acrobat from the link below and install Acrobat Pro DC
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1 vote
Marking this issue as resolved as there is no response from the user.
An error occurred while saving the comment AdminMohd Amish
(Admin, Adobe)
commented
Hi, Sorry about your problem. Please see if https://helpx.adobe.com/acrobat/kb/error-1402-error-1406-acrobat.html helps.
Thank you Adam for sharing the feedback. There are a number of ways in which the user could add comments - by selecting the text, right clicking on the text, from the quick tools panel on the left etc. (screenshot attached).
Could you please let us know what is the issue which you are seeing in new UI which was not present in old UI and we will look into it. thanks.