Anurag

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  1. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for the feedback. We wil share this infomration with the engineering teama and get back to you.

  2. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for the feedback. We wil share this infomration with the engineering teama and get back to you.

  3. 1 vote

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi,

    Please share the Charles logs with the engineering team so that we can investigate about this issue further. It looks like that certain Adobe SIGN URLs are blocked by the proxy server in your current organization.

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    Anurag commented  · 

    Hi,

    Please make sure that proxy settings in your environment are correct and not blocking the client server communication. Also, please share the following information

    1. Build Details
    2. Is it happening with every file ?
    3. platform (win or mac ) ?
    4. Is it happening with every user account or some particular ?
    5. If possible please share the test account so that we can check with the backend team

  4. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for the feedback. We will share it with the engineering team and will let you know if there is any update on it.

    Thanks

  5. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Auto complete will only show emails to whom you have successfully sent the documents for signature. Thanks for the feedback. We will share it with the engineering team.

    Thanks

  6. 2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for your feedback. We will inform the engineering team about this request and will keep you posted with further updates.

  7. 1 vote

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    Anurag commented  · 

    Hi,
    Sorry to hear.

    To further debug the issue ,please share the following information.

    1. Acrobat version
    2. Platform (win/mac)
    3. Are you observing this issue with every pdf ?
    4. Please share your email account if possible so that we can also check the settings at the server end

  8. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi Gary,

    Sorry to hear.

    We wanted to further understand the issue you are facing. Please share the following details.

    1. Acrobat version on which you are facing this issue ?
    2. Platform (win/mac)
    3. Has it started to occur recently or is it happening since a long time?

  9. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for sharing your feedback. We will share it with the respective team and get back to you

  10. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for sharing your feedback. We will share it with the respective team and get back to you.

  11. 1 vote

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    Under review  ·  4 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi Dave,
    Yes it is possible.

    We have replied to you on your mail id.

    Thanks

  12. 1 vote

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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for the feedback.
    For the #1, its an enhancement request, we will take it up with team.

    For #2, please share the PDF document so that we debug the issue at our end.

  13. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for the feedback. We will share the feedback with the team.

  14. 5 votes

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    4 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi,

    Apologies for the inconvenience.

    Please share the following details:

    1. Acrobat build version you are using
    2. Platform ( Win/Mac)

    Can you try signing out and signing-in in Acrobat and again try the Adobe Sign workflow.

  15. 3 votes

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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi Jessica,

    Apologies for the inconvenience. Please share the following details:

    1. Machine details ( OSX or Windows)
    2. Acrobat Build version

    For a faster resolution, kindly reply to anugupt@adobe.com

  16. 1 vote

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    With the latest release of Acrobat on 11 Feb 2020, this issue has been addressed.

    If your product is not already updated, you can manually do so from within the product. Click on the menu Help-> Check for updates.

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    Anurag commented  · 

    Thanks for reporting the issue and sincere apologies for the inconvenience caused.
    We are looking into it and will get back to you once we have any further updates.

    Thanks

  17. 1 vote

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    3 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Apologies for the inconvenience caused.

    Can you share the version of acrobat you are using ?

    Please respond to anugupt@adobe.com so that we can take a look at the issue swiftly.

    Regards,
    Anurag

  18. 3 votes

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    9 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi,

    Apologies for the inconvenience caused.

    Can you share the version of acrobat you are using ?

    Please respond to anugupt@adobe.com so that we can take a look at the issue swiftly.

    Regards,
    Anurag

  19. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi,

    Sorry for the inconvenience caused. Please share the following information:

    1. Version of Acrobat DC you are using
    2. Is it happening with every file or a particular file ?
    3. Could you share the fiddler logs while performing this operation.

    For urgent resolution, please connect with me at anugupt@adobe.com

    Thanks,
    Anurag

  20. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi Michele,

    Apologies that you are facing this issue. Can you sign out once from Acrobat ( Help-> Sign out ) and sign in again to see if this issue is still occurring ?

    To get it resolved , please feel free to connect with at anugupt@adobe.com

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