Anurag

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  1. 1 vote
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    Anurag commented  · 

    Hi,
    Sorry to hear.

    To further debug the issue ,please share the following information.

    1. Acrobat version
    2. Platform (win/mac)
    3. Are you observing this issue with every pdf ?
    4. Please share your email account if possible so that we can also check the settings at the server end

  2. 1 vote
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi Gary,

    Sorry to hear.

    We wanted to further understand the issue you are facing. Please share the following details.

    1. Acrobat version on which you are facing this issue ?
    2. Platform (win/mac)
    3. Has it started to occur recently or is it happening since a long time?

  3. 1 vote
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for sharing your feedback. We will share it with the respective team and get back to you

  4. 1 vote
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for sharing your feedback. We will share it with the respective team and get back to you.

  5. 1 vote
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi Dave,
    Yes it is possible.

    We have replied to you on your mail id.

    Thanks

  6. 1 vote
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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for the feedback.
    For the #1, its an enhancement request, we will take it up with team.

    For #2, please share the PDF document so that we debug the issue at our end.

  7. 1 vote
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for the feedback. We will share the feedback with the team.

  8. 4 votes
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    3 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi,

    Apologies for the inconvenience.

    Please share the following details:

    1. Acrobat build version you are using
    2. Platform ( Win/Mac)

    Can you try signing out and signing-in in Acrobat and again try the Adobe Sign workflow.

  9. 3 votes
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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi Jessica,

    Apologies for the inconvenience. Please share the following details:

    1. Machine details ( OSX or Windows)
    2. Acrobat Build version

    For a faster resolution, kindly reply to anugupt@adobe.com

  10. 1 vote
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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    With the latest release of Acrobat on 11 Feb 2020, this issue has been addressed.

    If your product is not already updated, you can manually do so from within the product. Click on the menu Help-> Check for updates.

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    Anurag commented  · 

    Thanks for reporting the issue and sincere apologies for the inconvenience caused.
    We are looking into it and will get back to you once we have any further updates.

    Thanks

  11. 1 vote
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    2 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Apologies for the inconvenience caused.

    Can you share the version of acrobat you are using ?

    Please respond to anugupt@adobe.com so that we can take a look at the issue swiftly.

    Regards,
    Anurag

  12. 1 vote
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    3 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi,

    Apologies for the inconvenience caused.

    Can you share the version of acrobat you are using ?

    Please respond to anugupt@adobe.com so that we can take a look at the issue swiftly.

    Regards,
    Anurag

  13. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi,

    Sorry for the inconvenience caused. Please share the following information:

    1. Version of Acrobat DC you are using
    2. Is it happening with every file or a particular file ?
    3. Could you share the fiddler logs while performing this operation.

    For urgent resolution, please connect with me at anugupt@adobe.com

    Thanks,
    Anurag

  14. 1 vote
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi Michele,

    Apologies that you are facing this issue. Can you sign out once from Acrobat ( Help-> Sign out ) and sign in again to see if this issue is still occurring ?

    To get it resolved , please feel free to connect with at anugupt@adobe.com

  15. 14 votes
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    5 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Thanks for sharing your feedback. Currently we do not have functionality to customise the message.

    Please feel free to raise it on https://www.adobe.com/products/wishform.html

  16. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi,

    Sorry to hear that you are unable to use Adobe Sign in Acrobat DC.

    To debug this issue further, we need the following information.

    1. Acrobat version installed on your machine
    2. Is this issue occurring for every file ?
    3. Have you enabled any proxy settings in your network ?
    4. Please share fiddler logs while perform the steps again.
    5. Are you able to Adobe SIGN using the url https://secure.echosign.com/public/login in the web browser ?

  17. 5 votes
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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Apologies for the trouble you had, please sign out from Acrobat once and reboot the machine and check for any pending updates of Acrobat from help>check for updates, reboot the machine after updating and try again.

    What is the current dot version of Acrobat installed?

    For testing purpose, connect the machine to a different network environment like a guest wireless network or to a mobile hotspot or try sending the file for signature on your mobile device using cellular data and check.


    Are you getting the error message with all the PDF files or with one specific PDF file?

    Let us know how it goes and share your observation.

  18. 15 votes
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    7 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reach out to us. It will be great if you could share the below information :

    1. Machine configuration like OS version etc.
    2. Acrobat version (Go to Help→About Adobe Acrobat Pro DC)
    3. User id with you have logged in Acrobat.
    4. Exact set of steps you are trying to execute

    Also is the issue occurring with a particular type of file ?

    Regards,
    Sandeep Grover

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    Anurag commented  · 

    Hello Theresia,

    Please share the following details:-

    1. Machine configuration like OS version etc.
    2. Acrobat version (Go to Help->About Adobe Acrobat Pro DC)
    3. User id with you have logged in Acrobat.
    4. Exact set of steps you are trying to execute

    Also is the issue occurring with a particular type of file ?

    An error occurred while saving the comment
    Anurag commented  · 

    Hello,

    Please share the following details:-

    1. Machine configuration like OS version etc.
    2. Acrobat version (Go to Help->About Adobe Acrobat Pro DC)
    3. User id with you have logged in Acrobat.
    4. Exact set of steps you are trying to execute

  19. 6 votes
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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hi John,

    Please share following details:-

    1. Acrobat version you are using (Go To Help-> About Acrobat Pro DC)
    2. Operating system details.
    3. Is this problem occuring with every PDF file ?

    Regards,
    Anurag

  20. 94 votes
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    Under review  ·  35 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Anurag commented  · 

    Hello,

    Could you please elaborate on the steps you are performing ? It would help us narrow down the issue quicker.

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