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Acrobat for Windows and Mac: Adobe Sign

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Adobe Sign, "no internet connection"

When trying to send a pdf for signature using Adobe Sign, I get a notice saying "no internet connection" need bug fix

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Kristy shared this idea  ·   ·  Report…  ·  Admin →
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  • Emily Ainley commented  ·   ·  Report

    I'm having this problem now! Need it fixed. How do I report this?

  • Anonymous commented  ·   ·  Report

    I'm having the same problem, I can't use any features; but, they were quick to withdraw my subscription payment

  • Iain commented  ·   ·  Report

    I have the same problem - irritating that I cannot use a premium function

    Using Version: 20.6.20042.371103 on Win 10

  • Anurag commented  ·   ·  Report

    Hi,

    Apologies for the inconvenience.

    Please share the following details:

    1. Acrobat build version you are using
    2. Platform ( Win/Mac)

    Can you try signing out and signing-in in Acrobat and again try the Adobe Sign workflow.

  • Richard commented  ·   ·  Report

    There's been multiple complaints about the 'no internet connection' issue when sending a pdf for signature using Adobe Sign. It's been years of this and Adobe has not fixed it yet. They've figured out a fix for the enterprise clients (those that buy over 150 licenses) but not for individual or team clients. Not impressed.