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Acrobat for Windows and Mac: Adobe Sign

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Adobe Sign uploading has been hung at 72% for over an hour

The first document uploaded in about 15 seconds. Have tried multiple times to upload another. One finally uploaded after about 30 minutes. Current document has been hung over an hour. Been on hold for non-existent tech support over 40 minutes. Is there any management at Adobe anymore? Seems like the support dept is making no effort whatsoever and I find WAY more bugs now than in the past.

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Terry Ploegstra shared this idea  ·   ·  Report…  ·  Admin →
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  • Trice commented  ·   ·  Report

    Also, try repairing Acrobat using "repair installation" option under help menu, reboot the machine after repair and check.

  • Vickers commented  ·   ·  Report

    I just upgraded from Adobe Reader to Adobe Pro DC and experiencing the same issue. Uploading is stuck at 72%. I have rebooted - as this is a corporate-imaged pc it is not practical to reinstall.

  • Olive commented  ·   ·  Report

    Same issue. Sticks at 72% no matter what document I try or how many times I quit and reload. I'm finding I can use Adobe Sign without issue about once in a day. After that I experience issues on all documents until several hours later. Im using version 2021.001.20142.

  • Elias Fernandez commented  ·   ·  Report

    I am having the same issue. Build: 20.13.20074.411690 - Mac OS X Ver 11.1

  • Lars Hindby commented  ·   ·  Report

    Hi - I have the same problem right now. Im testing the program to see if we can use it in our business...not the best start...:(

  • Matthew commented  ·   ·  Report

    I have the same problem. Adobe Sign stalls uploading at 70% for a Word doc as PDF that is small. This is a repeatable error that I cannot get around. What is the solution here? Running Acrobat Pro DC 19.10.20098.316574, in macOS 10.14.6.

  • Anonymous commented  ·   ·  Report

    I am having the same issue. how was this resolved?

  • Anurag commented  ·   ·  Report

    Hi,

    Apologies for the inconvenience caused.

    Can you share the version of acrobat you are using ?

    Please respond to anugupt@adobe.com so that we can take a look at the issue swiftly.

    Regards,
    Anurag

  • Christian commented  ·   ·  Report

    Any solution to this? I'm facing this same issue right now. 72% and nothing more, seems to get stuck there.