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  1. Send for Signature message customization

    22 votes

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    8 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    Anurag commented  · 

    Thanks for sharing your feedback. Currently we do not have functionality to customise the message.

    Please feel free to raise it on https://www.adobe.com/products/wishform.html

  2. Adobe sign not functioning

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    Anurag commented  · 

    Hi,

    Sorry to hear that you are unable to use Adobe Sign in Acrobat DC.

    To debug this issue further, we need the following information.

    1. Acrobat version installed on your machine
    2. Is this issue occurring for every file ?
    3. Have you enabled any proxy settings in your network ?
    4. Please share fiddler logs while perform the steps again.
    5. Are you able to Adobe SIGN using the url https://secure.echosign.com/public/login in the web browser ?

  3. Cannot send file for signature. Error message : Forbidden - Operation could not be completed. Please try later

    6 votes

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Admin →
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    Anurag commented  · 

    Apologies for the trouble you had, please sign out from Acrobat once and reboot the machine and check for any pending updates of Acrobat from help>check for updates, reboot the machine after updating and try again.

    What is the current dot version of Acrobat installed?

    For testing purpose, connect the machine to a different network environment like a guest wireless network or to a mobile hotspot or try sending the file for signature on your mobile device using cellular data and check.


    Are you getting the error message with all the PDF files or with one specific PDF file?

    Let us know how it goes and share your observation.

  4. my Acrobat DC keeps shutting down giving me an error message when i try to send items for signature, please advise

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Admin →
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    Anurag commented  · 

    Hi,

    Please let us know the following information:

    1. Acrobat version running on your machine
    2. OS details
    3. Is it happening with every pdf file or specific pdf files ?
    4. Please share the crash logs (if any)

  5. SEND FOR SIGNATURE NOT WORKING!!!!!!!

    15 votes

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    7 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Under review  ·  Adminsagrover (Admin, Adobe) responded

    Thanks for reach out to us. It will be great if you could share the below information :

    1. Machine configuration like OS version etc.
    2. Acrobat version (Go to Help→About Adobe Acrobat Pro DC)
    3. User id with you have logged in Acrobat.
    4. Exact set of steps you are trying to execute

    Also is the issue occurring with a particular type of file ?

    Regards,
    Sandeep Grover

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    Anurag commented  · 

    Hello Theresia,

    Please share the following details:-

    1. Machine configuration like OS version etc.
    2. Acrobat version (Go to Help->About Adobe Acrobat Pro DC)
    3. User id with you have logged in Acrobat.
    4. Exact set of steps you are trying to execute

    Also is the issue occurring with a particular type of file ?

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    Anurag commented  · 

    Hello,

    Please share the following details:-

    1. Machine configuration like OS version etc.
    2. Acrobat version (Go to Help->About Adobe Acrobat Pro DC)
    3. User id with you have logged in Acrobat.
    4. Exact set of steps you are trying to execute

  6. Preparing a document for Send & Sign

    6 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Admin →
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    Anurag commented  · 

    Hi John,

    Please share following details:-

    1. Acrobat version you are using (Go To Help-> About Acrobat Pro DC)
    2. Operating system details.
    3. Is this problem occuring with every PDF file ?

    Regards,
    Anurag

  7. more than 2 signature / initial options for fill & sign tool

    201 votes

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    Under review  ·  75 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Admin →
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    Anurag commented  · 

    Hello,

    Could you please elaborate on the steps you are performing ? It would help us narrow down the issue quicker.

  8. Fill & Sign, Send and Track & Signature only shows blank screen

    23 votes

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    Under review  ·  26 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Admin →
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    Anurag commented  · 

    Please share the version of Acrobat Pro DC you are using (Go to Help-> About Acrobat Pro DC)

    Also, Please try the following steps and let us know if it does not help:-

    1. Restart your machine.
    2. Launch Acrobat DC application
    3. Observe

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    Anurag commented  · 

    Hello,

    Please share the version of Acrobat Pro DC you are using (Go to Help-> About Acrobat Pro DC)

    Also, Please try the following steps:-

    1. Restart your machine.
    2. Launch Acrobat DC application
    3. Observe

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    Anurag commented  · 

    Hello,

    Please try the following steps:-

    1. Restart your machine.
    2. Launch Acrobat DC application
    3. Observe

    Please contact us if you still the face the same issue.

  9. Bug: Cannot send for signature

    11 votes

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    Need Info  ·  7 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    Anurag commented  · 

    Hi,

    Please share the snapshot of all the tools under Tools section.
    Also please execute the following steps below and let us know if it does not help

    Sign out from the application ( Go to Help-> Sign Out )
    Quit the application
    Launch Acrobat and sign in
    Observe.

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    Anurag commented  · 

    Hello,

    Please share the following details:-

    1. User id with you have logged in Acrobat.
    2. Is the issue occurring with every PDF file or a particular file ?
    3. Are you facing the same issue using Send for signature service on cloud
    https://adobe.na1.documents.adobe.com/account/home

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