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SEND FOR SIGNATURE NOT WORKING!!!!!!!

Does not send, goes into perpetual loop of "next". How do I roll back the update! Need to know ASAP!

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JR shared this idea  ·   ·  Report…  ·  Admin →
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Under review  ·  Adminsagrover (Admin, Adobe) responded  · 

Thanks for reach out to us. It will be great if you could share the below information :

1. Machine configuration like OS version etc.
2. Acrobat version (Go to Help→About Adobe Acrobat Pro DC)
3. User id with you have logged in Acrobat.
4. Exact set of steps you are trying to execute

Also is the issue occurring with a particular type of file ?

Regards,
Sandeep Grover

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  • Chris commented  ·   ·  Report

    The only reason I would pay for this for is the (Send for signature) feature though I'm still on my trial period I'm highly considering canceling ASAP if there is no fix for the feature! It worked flawlessly once and now every time I try to repeat the process it gives me error message (File not found)

  • JR commented  ·   ·  Report

    My "Send for Signature" started working again Nov. 20th. I do not know what Adobe did, but the button (under "tools") temporarily disappeared over that weekend and reappeared Monday morning. Everything worked 100% Its a newer interface.

  • Anonymous commented  ·   ·  Report

    I have this same problem. Please send help

  • Anurag commented  ·   ·  Report

    Hello Theresia,

    Please share the following details:-

    1. Machine configuration like OS version etc.
    2. Acrobat version (Go to Help->About Adobe Acrobat Pro DC)
    3. User id with you have logged in Acrobat.
    4. Exact set of steps you are trying to execute

    Also is the issue occurring with a particular type of file ?

  • Anurag commented  ·   ·  Report

    Hello,

    Please share the following details:-

    1. Machine configuration like OS version etc.
    2. Acrobat version (Go to Help->About Adobe Acrobat Pro DC)
    3. User id with you have logged in Acrobat.
    4. Exact set of steps you are trying to execute