I am seeing this issue now. Is there a fix for this as it was reported years ago?

Same issue. None of these solution suggestions works. Surly you can troubleshoot your own software Adobe. You collect data on usage? Why do you need to ask for opporating system etc

Same issue. None of these solution suggestions works. Surly you can troubleshoot your own software Adobe. You collect data on usage? Why do you need to ask for opporating system etc

Same problem

Yesterday I was able to submit 2 separate files for signature (but couldn't add a second attachment...)

Today trying to submit a similar document and now only getting blank screen after the upload completes. Rebooted and still same result.

Here is version info.

Architecture: x86_64
Build: 19.10.20091.315611
AGM: 4.30.84
CoolType: 5.14.5
JP2K: 1.2.2.42832

I'm open for remote troubleshooting control if available.

Hei,

I am using adobe sign with Salesforce. When I send a document generated with Salesforce and using adobe sign to the client ...... The signature option is disabled and client is not able to sign ....

Kindly guide me

Regards

iMac does not show the send for signature option as I had on a PC

Sandeep, I am having the same problem. I am not as tech savvy and need to be a bit more handheld than others. Can you help?

Date/Time: 2018-03-02 22:11:34 -0800
OS Version: Mac OS X 10.13.3 (Build 17D47)
Architecture: x86_64
Report Version: 26

Data Source: Stackshots

Command: AcroCEF
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AcroCEF/AcroCEF.app/Contents/MacOS/AcroCEF
Identifier: com.adobe.AdobeAcroCEF
Version: ??? (17.009.20044)
Parent: AcroCEF [967]
Responsible: AdobeAcrobat (Acrobat Pro DC) [961]
PID: 3355

Hello Sandeep,

I emailed you to set something up.

Thanks,

Can not Fill and Sign, the page turn into blank.

Hi all,

Please share the below information to help us reproduce the issue in house :

1.) OS information : build no.
2.) go to Task Manager and check:
a.) If AcroCEF.exe is running or not
b.) If running, Is it in not responding state ? If yes, right click the process and create the dump file and share it with us.
c.) check if Process Id(pid) of AcroCEF changes that means process is crashing.
* Enable the Windows crash reporting WER feature. Steps to enable crash dump creation: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx
3.) If possible, Share a video reproducing the problem

You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

Regards,
Sandeep Grover

Files requested are in the below link. I tried updating and received error 1636
Screenshot here:
https://files.acrobat.com/a/preview/b5785c76-e6cf-4fb8-b634-ef15f62e5365

https://files.acrobat.com/a/preview/b3fc902f-a121-4f6f-9d12-672f010ed10c

Hi Anonymous,

Apologies for the inconvenience caused.

Please provide following information:
1.) OS information : build no.
2.) go to Task Manager and check:
a.) If AcroCEF.exe is running or not
b.) If running, Is it in not responding state ? If yes, right click the process and create the dump file and share it with us.
c.) check if Process Id(pid) of AcroCEF changes that means process is crashing.
* Enable the Windows crash reporting WER feature. Steps to enable crash dump creation: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx
3.) If possible, Share a video reproducing the problem

You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

Please let me know of any concern.

-Thanks
Sunil Soni

Hi Bailey,

Apologies for the inconvenience caused.

Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart the machine.

If the issue persists, we would require following information to understand the issue better:

1.) Application version information

2.) Are other views like Document Cloud, My Computer, Send and Track, Send for Signature etc. working as expected?

3.) go to Activity Monitor and check:
a.) If AcroCEF..exe is running or not
b.) If running, Is it in not responding state ? If yes, select process -> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us
c.) check if Process Id(pid) of AcroCEF changes that means process is crashing.
*.) Go to Console -> User Diagnostic Reports
*.) Share reports name starting with "AcroCEF"

4.) If possible, Share a video reproducing the problem

You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

Please let me know of any concern.

-Thanks
Sunil Soni

Hi Bailey,

Apologies for the inconvenience caused.

Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart the machine.

If the issue persists, we would require following information to understand the issue better:

1.) Application name(Acrobat or Reader) and version information

2.) Are other views like Document Cloud, My Computer, Send and Track, Send for Signature etc. working as expected?

3.) go to Activity Monitor and check:
a.) If AcroCEF..exe or RdrCEF.exe is running or not
b.) If running, Is it in not responding state ? If yes, select process -> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us
c.) check if Process Id(pid) of AcroCEF or RdrCEF changes that means process is crashing.
*.) Go to Console -> User Diagnostic Reports
*.) Share reports name starting with "AcroCEF"/"RdrCEF"

4.) If possible, Share a video reproducing the problem

You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

Please let me know of any concern.

-Thanks
Sunil Soni

Hi Phil,

Apologies for the inconvenience caused.

Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart the machine.

If the issue persists, we would require following information to understand the issue better:

1.) OS information
2.) Application version information
3.) Are other views like Document Cloud, My Computer, Send and Track, Send for Signature etc. working as expected?
4.) go to Task Manager:
a.) If RdrCEF.exe is running or not
b.) If running, Is it in not responding state ? If yes, right click the process and create the dump file and share it with us.
c.) check if Process Id(pid) of RdrCEF changes that means process is crashing.
* Enable the Windows crash reporting WER feature. Steps to enable crash dump creation: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx
5.) If possible, Share a video reproducing the problem

You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

Please let me know of any concern.

-Thanks
Sunil Soni

I am using Adobe Acrobat Pro DC; Version 2018.009.20050. Did you need the version date for any of the Adobe Plug-Ins?

I have restarted my computer multiple times and it still doesn't work.

My Version that I'm using is 2017 (continuous) version 2017.009.20044

Restarting my computer does not work.

Thanks -

Please share the version of Acrobat Pro DC you are using (Go to Help-> About Acrobat Pro DC)

Also, Please try the following steps and let us know if it does not help:-

1. Restart your machine.
2. Launch Acrobat DC application
3. Observe