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  1. 8 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Robert,

    We appreciate your valuable feedback!

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    Keeping in mind the user’s tendency to scan items from left to right, we positioned the megaverbs and all PDF-related tools in the actionable area towards the left side of the document, and grouped supporting tools such as navigation, zoom controls, page information, and comments to the right. This allows us to be flexible with our framework to create different experiences on various screens

    Moreover, you can take help of below documents in order to better understand & navigate through the new UI

    https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html
    https://chl-author-preview.corp.adobe.com/content/help/en/acrobat/learn-new-acrobat.html

    Thank you once again for your feedback, and do look forward to our upcoming releases !  

    - Ishita

  2. 2 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Robert,

    Thank you for writing to us !!!

    I understand that you have been experiencing discovery issues with Floating Highlight Palette in the Modern UI of Acrobat

    Please follow the below steps and screenshots in order to navigate through the new UI for discovering Floating Highlight Palette

    - Select a text
    - Hover on the text > Floating Highlight toolbar with open
    - Click on the Highlight option > Highlight will be applied
    - Click on the highlighted text > Floating Highlight Color palette will appear

    Please check if these steps resolves your issue, if not please share the steps performed by you in Modern UI leading to problem and we will help you out further

    - Ishita

  3. 5 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Haim Watzman,

    Thank you for writing to us !!!

    I understand that you have been experiencing discovery issues with Windows Tab & Page number field in the Modern UI of Acrobat

    Please follow the below steps & screenshots to discover both the features :

    1. Windows Tab : Please click on Menu icon i.e. 3 horizontal lines in top left corner > Click on Window option in the menu > Click on New Window

    2. Page Number Field : Please click on the Page filed text box in the lower right corner and type in the required page number you want to reach and click enter

    Hope this resolves your issue.

    - Ishita

  4. 10 votes

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    Adminisverma (Admin, Adobe) commented  · 

    We appreciate your valuable feedback!

    We're always looking for ways to make Acrobat better, and we appreciate the time and effort you have taken to share your feedback with us. 

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    With the new interface we aim to

    Provide a simplified viewing experience that helps reduce clutter & optimise it for most used PDF actions that are relevant while viewing a document.

    Easily allow users to discover PDF tools they need by ensuring tools are intuitively grouped and a click away,

    For example, all tools that allow content, page & file level edits can be found under one action-based verb called “Edit”; tools that allow converting files to & from PDFs can be found under “Convert”; tools that allow filling & signing documents or requesting signatures from others under “Sign”.

    Most importantly, the new interface enables users to effortlessly move between different PDF tools to complete their document related tasks

    For example, someone viewing comments in a PDF should also be able to easily edit the text of it without interrupting their workflow

    A user can seamlessly perform page level edits such as reordering, inserting, extracting, rotating or deleting pages while editing content and/or commenting on the file

    We would also like to highlight that we have exhaustively tested these changes with users over the past 12 months, keenly monitoring user behaviour & addressing top user issues before gradually rolling out the new interface to the Acrobat user base.

    A point to note is that as we made these changes in the interface, we have tried to ensure all tools & features that are currently supported, retain their familiar functionalities and workflows as they did in the previous version. We are committed to address any gaps or issues reported by users related to any break in current workflows in all our past & upcoming releases. In case any of your current workflows are not functioning as expected, do share it with us on this thread, and we will address them with the highest priority..

    In case any of your critical workflows are impacted, and you have the option to switch back to the old UI from the “Menu” on the top left corner on windows, and View Menu on MacOS.

    We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarise you to the new interface, along with regular updates on upcoming changes.

    Thank you once again for your feedback, and do look forward to our upcoming releases !

  5. 1 vote

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Talita,

    Thank you for reaching out.

    We acknowledge that the new Reader represents a notable change and you have been experiencing issues while discovering Zoom/Magnify functions.

    You can find the Zoom features in the bottom right corner by clicking on "+"/"-" option > Moving the Slider up/down as per zooming requirement on PDF. <Screenshot Attached>

    Additionally, if you would like to change the Page View Setting you may do so by clicking on Page icon in the bottom right corner>Click on More in the opened Menu > Change the Page view/Zoom as per your requirement.<Screenshot Attached>

    To retain the customization for all PDFs, Please go to Hamburger menu > Preferences > Documents > "Restore last view settings when reopening the documents".

    Hope this resolves your issue

    Thanks
    Ishita

  6. 4 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Catherine,

    Thanks for your valuable feedback.

    We will evaluate and iterate on how Reader can be enhanced to support Left handed users

    Meanwhile, we hope that as you get familiar with the new interface, you can be more productive & get more out of Reader.

    - Ishita

  7. 2 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Raven,

    Thanks for your valuable feedback.

    We will evaluate and iterate on how Reader can be enhanced to support Left handed users

    Meanwhile, we hope that as you get familiar with the new interface, you can be more productive & get more out of Reader.

    - Ishita

  8. 3 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Julia,

    We appreciate your valuable feedback. Few notable glitches that caught our attention is Tiny Icons.

    You can resize your New Acrobat all at once from Hamburger menu > View > Display Size > Small/Standard/Large.

    We acknowledge that the new Reader represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Reader.

    Thank you once again for your feedback, and do look forward to our upcoming releases !

    - Ishita

  9. 5 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Emma,

    We appreciate your valuable feedback!

    We acknowledge that the new Reader represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Reader.

    We are fully aware of the problem, and I want to assure you that our team is actively working on it. We will notify you as soon as we have a fix scheduled for inclusion in one of our upcoming releases.

    Thank you once again for your feedback, and do look forward to our upcoming releases

    - Ishita

  10. 1 vote

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    Adminisverma (Admin, Adobe) commented  · 

    Hi,

    Thanks for your valuable feedback.

    We will evaluate and iterate on how Quick Toolbar can be enhanced in Reader to better support our users.

    In the meanwhile, you can access Save As option by clicking on the Hamburger i.e. 3 horizontal lines in the top left corner > Click on Save As menu option as well as through keyboard using Ctrl+S or Cmd+S accordingly

    <Attached screenshot for more direction>

    Thank you once again for your feedback and do look forward to our upcoming releases!

    - Ishita

    Thanks!

  11. 66 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi,

    We appreciate your valuable feedback!

    We acknowledge that the new Reader represents a notable change and you have been experiencing few issues around usage of Add Text & Comment-Insert Text features in the New UI

    We were able to understand the Add text issue in New UI with the help of the details shared by you.

    Thank you for the same, we will plan to get this fixed in the future.

    We would also like rectify the issue you are experiencing with Comment - Insert Text and it would be helpful if you can provide us with the step details you are performing leading to the issue so that we can resolve that too.

    Thank you once again for your feedback and do look forward to our upcoming releases!

    - Ishita

  12. 35 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @Joachim Achtzehnter

    We appreciate your valuable feedback!

    Going through your comment, it seems you have discoverability issues with New UI of Acrobat

    * You can find the Print button on the top right corner on opening a PDF <screenshot attached>
    * You can find "About Adobe Acrobat Pro" option under Hamburger(3 lines on top left)>Help <screenshot attached>

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarize you to the new interface, along with regular updates on upcoming changes.

    Thank you once again for your feedback, and do look forward to our upcoming releases

    - Ishita

  13. 41 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @Zerox.art,

    We appreciate your valuable feedback!

    Feature to move "Toolbox" across any location on the PDF is already underway and will be a part of Acrobat next version.

    Please make sure to update your Acrobat version with next release.

    Hope that resolves your concern.

    Additionally, we acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    Also, we have taken your feedback and will be making incremental changes to the New UI of Acrobat accordingly

    Thank you once again for your feedback, and do look forward to our upcoming releases

    - Ishita

  14. 55 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @Carl Hartmann,

    We appreciate your valuable feedback!

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    Few of the notable concerns you have pointed out are around usage of "Find & Replace" as well as "Stamps" in the New UI

    Can you please elaborate the issues you are experiencing when using "Find & Replace" as well as "Stamp" so that we can narrow down and resolve the same

    Meanwhile, please consider going through : https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html in order to help you navigate through the New UI

    We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarise you to the new interface, along with regular updates on upcoming changes.


    Thank you once again for your feedback, and do look forward to our upcoming releases

    - Ishita

  15. 95 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @MS

    We appreciate your valuable feedback!

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    We have plans to implement as well as carry forward shortcuts & custom button positions in the New Acrobat UI with the next releases of Acrobat.

    To retain the customization, Please go to Hamburger(3 horizontal lines on top left corner) menu > Preferences > Documents > "Restore last view settings when reopening the documents".

    Regarding the deletion of user settings, can you please let us know any other customizations/settings that were removed in the New Acrobat UI and we will work on providing a resolution for the same.

    Moreover, customization of Quick Tools, All Tools Panel(RHP), Metadata panels(LHP) are already provided in the New Acrobat UI.
    I would encourage you to try the same.

    Please follow the help document for more details on the New UI & how to navigate it : https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html

    Meanwhile, in case any of your critical workflows are impacted, and you have the option to switch back to the old UI from the “Menu” on the top left corner on windows, and View Menu on MacOS

    Thank you once again for your feedback, and do look forward to our upcoming releases

    - Ishita

  16. 1 vote

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    Adminisverma (Admin, Adobe) commented  · 

    Hi,

    Sorry for the inconvenience caused to you due to this issue.

    Can you please provide below information so that engineering team can look into the issue :

    1. Does the issue persists even after restarting the machine?
    2. Can you try killing acrobat process from task manager and restarting Acrobat?
    3. Is the issue happening for Acrobat or Reader?
    4. Please provide the version details of application
    5. Is the issue happening on Windows or Mac OS?
    6. Please provide the OS details

    Also, please let me know if we can have a meeting with you to reproduce the issue with engineering team?

    Regards,
    Ishita Verma

  17. 1 vote

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    Adminisverma (Admin, Adobe) commented  · 

    Hi,

    Sorry to hear about the inconvenience.

    Can you please share the below mentioned details for the engineering team to look into the issue

    1. Adobe Acrobat Version
    2. Windows OS Version
    3. Crash dumps (https://helpx.adobe.com/in/xd/kb/how-to-collect-crash-logs.html)

    Regards,
    Ishita Verma

  18. 2 votes

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    Hello,

    Realy sorry to hear about the issue that you are facing with the Latest Reader when trying to open the PDFs.

    We would like you to kindly share the requested Procmon logs(as shared in the previous replies) with us so that the engineering Team can start actively working on the issue that you are facing.

    Also we would want to do a Web-Conference session as soon as possible where we would also debug the issue virtually on your machine for fixing.

    Please let me know your availability so that a meeting could be scheduled for the same.
    You can drop an an email directly at ajain@adobe.com for any other assistance that you may need in this ?

    Thanks
    Ayush Jain

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Jessica Morris,

    Can you please share the pdf files as well as ProcMon logs so that we can debug the issue on our end and provide resolution at the earliest.

    Following are the steps to generate the procmon logs:

    1. Download Procmon from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
    2. Launch procmon.exe.
    3. Set the filter to AcroRd32.exe
    Go to Filter -> Filter,
    Select Process Name -> is -> AcroRd32.exe and click Add.
    4. Now try to open the pdf.
    5. Go to procmon and click File -> save and share the saved pml file.

    Regards,
    Ishita Verma

  19. 2 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi user,

    We are sorry that you are experiencing issues with our product.

    Can you please provide us with the below information so that we can help you in resolving the issue :

    1. Product name and version with which you are facing the issue
    2. Exact steps that you are performing before saving the file
    3. Pdf file with which the issue occurs.

    Regards,
    Ishita Verma

  20. 1 vote

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    Adminisverma (Admin, Adobe) commented  · 

    Thanks for reaching out.

    In order to look into the issue and provide solution, we would required your Acrobat DC pro build number along with the OS version.

    Also, please let us know if any other customization are getting retained between sessions?

    Thanks

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