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14 results found

  1. PDFs all display as yellow

    3 votes

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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thank you for reporting this issue.
    We are working continuously on this issue.

    Please try the following workaround:
    1. Close Acrobat.
    2. From Windows Control Panel open Color Management.
    3. Select the affected display (if you have multiple affected displays you will need to repeat the following steps for each one).
    4. Check the box “Use my settings for this device”
    5. Select any existing profiles associated with this device and Remove them.
    6. Click Add and choose the ICC Profile called sRGB IEC61966-2.1.
    7. Click OK and then Close
    8. Check the issue.

    Please let us know if this works.
    We will keep you updated.

    Regards,
    Sweta Karn

  2. Bug in rendering all caps in a simple document

    1 vote

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    2 comments  ·  Acrobat Reader for Windows and Mac » Other  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thank you for reporting the issue.

    We have reported this issue to our team & we are looking into it.
    We were even able to reproduce this in the previous release.

    Kindly confirm if you are facing this issue with other PDF files as well. If possible please share them

    Thanks,
    Sweta Karn

  3. Reflow not possible for docs with images with an alt-text

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thanks for reaching out to us. We are sorry for the inconvenience.

    Please share the sample PDF file and the Acrobat/Reader version you are using.
    To understand the problem better can you share the screenshots for the issue & the expected behavior?

    Thanks,
    Sweta Karn

  4. Acrobat DC Pro crashes every time I open multiple PDFs

    3 votes

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    9 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thanks for reaching out to us. We are sorry for the inconvenience.

    In order to look into this issue please share the following details with us:
    - What is the acrobat version you are using?
    - Kindly share the details of the GPU.
    - Please capture the Crash Logs.

    Steps for getting the Crash Logs:
    a. When Acrobat Crashes, Open Windows Task Manager
    b. Go to Processes, There you can see a process Acrobat.exe
    c. Right Click on this process and click "Create Dump File"
    d. Dump file will be created in the Temp folder of the user (as specified on the dialog you get after creating dump files).
    e. Save this DMP file on any Cloud Storage and Share the link for that with us

    Thanks,
    Sweta Karn

  5. Display problem

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thanks for reaching out to us. We are sorry for the inconvenience.

    We are able to reproduce the issue with provided files & raised this issue.
    Will keep you updated.

    Thanks,
    Sweta Karn

  6. BUG: "Enable Protected Mode At Startup" disables Hardware Rendering

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Security & Digital signatures  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thanks for reaching out.

    For investigating the issue we would like a few details as:
    1. Does it happen with alone PDF or with every PDF file? Can you share one such PDF file?
    2. Can you provide the system details?
    3. Is this feature enabled when "Enable Protected Mode At Startup" is unchecked? Can you share a screen shot of issue?
    4. Can you provide the Acrobat version you are using?
    You can find the version using the steps mentioned below:
    Go to Help -> About Adobe Acrobat.

    Thanks,
    Sweta Karn

  7. Insufficient data for an image

    15 votes

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    7 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thanks for reaching out to us.

    Can you share the Acrobat version currently you are using?
    Also if possible please share the screen shot of memory consumption when error occurs.
    For this go to Task manager -> Performance -> Memory and capture it.

    You can try to turn off the Use page cache option and let us know if issue still persists.
    Go to Edit -> Preferences -> Page Display -> Use page cache (uncheck it).

    Thanks,
    Sweta Karn

  8. Track-pad two-finger Horizontal Scrolling

    8 votes

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    11 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thanks for responding back.
    You can check the release notes under Rendering
    Please refer to https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmay2020.html#dccontinuousmaytwentytwenty

    If you scroll mousewheel while holding Ctrl it will zoom in and out.
    If you are observing different behaviour please share the version you are on Acrobat and a video for same so that we can look into this.

    Thanks,
    Sweta Karn

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    Sweta commented  · 

    Hi,
    Adobe Acrobat and Reader official update containing the fix for this issue is now available.
    More information about this release is here: https://helpx.adobe.com/in/acrobat/release-note/release-notes-acrobat-reader.html
    Please try it out and let us know your feedback.

    Thanks for your patience!

    - Sweta Karn

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    Sweta commented  · 

    Hi,
    This issue will be fixed in the next release.
    It will be officially released within next few days once internal validations are complete. Will confirm once available.

    Thanks,
    Sweta

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    Sweta commented  · 

    Hi,
    Thank you for reporting this issue.

    We have shared it with the engineering team.
    We will update you shortly.

    Thanks.

  9. scrolling motion is not smooth on the pc version of adobe acrobat, while on mac it is natural and easy to read and not laggy

    2 votes

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    1 comment  ·  Acrobat Reader for Windows and Mac » Other  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thanks for reaching out to us. We are sorry for the inconvenience.

    Before investigating the issue, we would like a few details. Could you please help us with following queries?
    1. Does it happen with alone PDF or with every PDF file? Can you share one such PDF file?
    2. Can you please share a screenshot so that we can assist you further in this?
    3. Can you please confirm the Acrobat version you are using ?
    You can find the version using the steps mentioned below:
    Go to Help -> About Adobe Acrobat .

    Thanks,
    Sweta Karn

  10. Improve Page Display > Two Page View

    1 vote

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    1 comment  ·  Acrobat Reader for Windows and Mac » User Interface  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thanks for reaching out to us. We are sorry for the inconvenience.

    Before investigating the issue, we would like a few details. Could you please help us with following queries?
    1. Does it happen with alone PDF or with every PDF file? Can you share one such PDF file?
    2. Can you please share a screenshot so that we can assist you further in this?
    3. Can you please confirm the Acrobat version you are using ? You can find the version using the steps mentioned below:
    Go to Help -> About Adobe Acrobat Reader DC.
    4. Please mention the OS you are working on, Win or Mac ?

    Thanks,
    Sweta Karn

  11. Documents not displaying correctly in Adobe Acrobat Reader DC 2020.006.20042

    1 vote

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    3 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thanks for reporting this issue.We are sorry to hear this.
    Can you share one such PDF file to further investigate this issue.

    Meanwhile you can try the following workaround:

    "Right-click on your Acrobat Reader DC icon on the desktop or navigate to the AcroRd32.exe file in this folder
    C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader
    Choose "Troubleshoot Compatibility." Tell the troubleshooter to run this program in Windows 7 compatibility mode."
    Hope it helps.


    Thanks,
    Sweta Karn

  12. Bug: Acrobat DC damages W array during Save as

    6 votes

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Sweta commented  · 

    Hi ,
    Thanks for reporting this issue.
    We are looking into this & we will get back after investigating.

    Thanks,
    Sweta

  13. Missing PDF display

    7 votes

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Sweta commented  · 

    Hi,
    Thanks for reporting the issue.
    Can you share a sample file with us for further investigation in which issue occurs.

    Thanks,
    Sweta

  14. Standard zoom shortcuts are not working anymore

    4 votes

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    6 comments  ·  Acrobat for Windows and Mac  ·  Admin →
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    Sweta commented  · 

    Hi Matthias,

    If the system keyboard is set to key board of German- the short cuts are “Ctrl+0 and Ctrl+1” for zooming in and out.

    Can you try same and let us know.

    Thanks in advance.

    Regards,
    Sweta

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    Sweta commented  · 

    Hi Matthias,
    Sorry for the inconvenience.

    Could you further provide following details:
    - Can you provide the Acrobat version you are using?
    You can find the version using the steps mentioned below:
    Go to Help -> About Adobe Acrobat DC.

    Thanks,
    Sweta