Sweta

My feedback

  1. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Sweta commented  · 

    Hi,
    Thanks for reaching out to us. We are sorry for the inconvenience.

    We are able to reproduce the issue with provided files & raised this issue.
    Will keep you updated.

    Thanks,
    Sweta Karn

  2. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    An error occurred while saving the comment
    Sweta commented  · 

    Hi,
    Thanks for reaching out.

    For investigating the issue we would like a few details as:
    1. Does it happen with alone PDF or with every PDF file? Can you share one such PDF file?
    2. Can you provide the system details?
    3. Is this feature enabled when "Enable Protected Mode At Startup" is unchecked? Can you share a screen shot of issue?
    4. Can you provide the Acrobat version you are using?
    You can find the version using the steps mentioned below:
    Go to Help -> About Adobe Acrobat.

    Thanks,
    Sweta Karn

  3. 12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Sweta commented  · 

    Hi,
    Thanks for reaching out to us.

    Can you share the Acrobat version currently you are using?
    Also if possible please share the screen shot of memory consumption when error occurs.
    For this go to Task manager -> Performance -> Memory and capture it.

    You can try to turn off the Use page cache option and let us know if issue still persists.
    Go to Edit -> Preferences -> Page Display -> Use page cache (uncheck it).

    Thanks,
    Sweta Karn

  4. 4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    An error occurred while saving the comment
    Sweta commented  · 

    Hi,
    Thanks for responding back.
    You can check the release notes under Rendering
    Please refer to https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmay2020.html#dccontinuousmaytwentytwenty

    If you scroll mousewheel while holding Ctrl it will zoom in and out.
    If you are observing different behaviour please share the version you are on Acrobat and a video for same so that we can look into this.

    Thanks,
    Sweta Karn

    An error occurred while saving the comment
    Sweta commented  · 

    Hi,
    Adobe Acrobat and Reader official update containing the fix for this issue is now available.
    More information about this release is here: https://helpx.adobe.com/in/acrobat/release-note/release-notes-acrobat-reader.html
    Please try it out and let us know your feedback.

    Thanks for your patience!

    - Sweta Karn

    An error occurred while saving the comment
    Sweta commented  · 

    Hi,
    This issue will be fixed in the next release.
    It will be officially released within next few days once internal validations are complete. Will confirm once available.

    Thanks,
    Sweta

    An error occurred while saving the comment
    Sweta commented  · 

    Hi,
    Thank you for reporting this issue.

    We have shared it with the engineering team.
    We will update you shortly.

    Thanks.

  5. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Acrobat Reader for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Sweta commented  · 

    Hi,
    Thanks for reaching out to us. We are sorry for the inconvenience.

    Before investigating the issue, we would like a few details. Could you please help us with following queries?
    1. Does it happen with alone PDF or with every PDF file? Can you share one such PDF file?
    2. Can you please share a screenshot so that we can assist you further in this?
    3. Can you please confirm the Acrobat version you are using ?
    You can find the version using the steps mentioned below:
    Go to Help -> About Adobe Acrobat .

    Thanks,
    Sweta Karn

  6. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    An error occurred while saving the comment
    Sweta commented  · 

    Hi,
    Thanks for reaching out to us. We are sorry for the inconvenience.

    Before investigating the issue, we would like a few details. Could you please help us with following queries?
    1. Does it happen with alone PDF or with every PDF file? Can you share one such PDF file?
    2. Can you please share a screenshot so that we can assist you further in this?
    3. Can you please confirm the Acrobat version you are using ? You can find the version using the steps mentioned below:
    Go to Help -> About Adobe Acrobat Reader DC.
    4. Please mention the OS you are working on, Win or Mac ?

    Thanks,
    Sweta Karn

  7. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Sweta commented  · 

    Hi,
    Thanks for reporting this issue.We are sorry to hear this.
    Can you share one such PDF file to further investigate this issue.

    Meanwhile you can try the following workaround:

    "Right-click on your Acrobat Reader DC icon on the desktop or navigate to the AcroRd32.exe file in this folder
    C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader
    Choose "Troubleshoot Compatibility." Tell the troubleshooter to run this program in Windows 7 compatibility mode."
    Hope it helps.


    Thanks,
    Sweta Karn

  8. 6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Sweta commented  · 

    Hi ,
    Thanks for reporting this issue.
    We are looking into this & we will get back after investigating.

    Thanks,
    Sweta

  9. 6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Sweta commented  · 

    Hi,
    Thanks for reporting the issue.
    Can you share a sample file with us for further investigation in which issue occurs.

    Thanks,
    Sweta

  10. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Acrobat for Windows and Mac  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Sweta commented  · 

    Hi Matthias,

    If the system keyboard is set to key board of German- the short cuts are “Ctrl+0 and Ctrl+1” for zooming in and out.

    Can you try same and let us know.

    Thanks in advance.

    Regards,
    Sweta

    An error occurred while saving the comment
    Sweta commented  · 

    Hi Matthias,
    Sorry for the inconvenience.

    Could you further provide following details:
    - Can you provide the Acrobat version you are using?
    You can find the version using the steps mentioned below:
    Go to Help -> About Adobe Acrobat DC.

    Thanks,
    Sweta

Feedback and Knowledge Base