120 results found

1. Add ability to export Gmail email via the Adobe Chrome Extension

   We want the ability to export a number of Gmail emails or a Gmail Label to a PDF Portfolio like we used to do with Outlook. We now only use Gmail with Chrome and would like to continue using the export to PDF Portfolio functionality.

   26 votes

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   12 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Thanks for sharing your feature request. Unfortunately, we won’t be able to accommodate that in the product at this moment.

   Thanks
   Tanvi

2. Implement the ability to export Gmail email using the Adobe Chrome Extension

   We want to be able to export a select group of Gmail emails or an entire Gmail Label to a PDF Portfolio similar to how we could with Outlook. We no longer use Outlook and have switched to Gmail with Chrome. The ability to once again export to a PDF Portfolio is a functionality we would like to continue to have.

   18 votes

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   4 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Thanks for your feature request.
   Unfortunately, we are unable to take your feature request right now giving other high priority issues. We might consider it for future releases.

   Thanks
   Tanvi

3. URGENT..... Oh for god.s sake PLEASE fix it

   why has my "acrobat" option suddenly disappeared from my Word application?

   I've not changed a damned thing... buit trying to save what I've been doing for over 15 years has suddenly disappeared...

   I'm an ACI in 5 Adobe products and I need to do some PDFs from Word documents for tomorrow's class.

   geee. thanks a lot.... I now need to f.. around and find a work around....

   PLEASE FIX!!!!

   Annette Rays
   ACI PP AE PS ID AI
   Certified Maxon C4d

   5 votes

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   4 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

4. hyperlink

   My MS Office 2010 files cannot be converted into PDFusing additional bar by Adobe - Acrobat - Create PDF. Any help? It works only via PRINT TO PDF via print manager however the hyperlinks in the original document don't work. Please can you help me asap? Ladislava

   4 votes

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   1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

5. Incomplete "From" field when converting to PDF from Microsoft Outlook 2016

   In "From" field only shows the name of the email account but doesn't show its email account between "< ... >", like in previous releases.

   System: Microsoft Windows 10 Pro x64 (updated) // Microsoft Outlook 2016 (updated) // Adobe Acrobat Pro DC 2015.023.20070

   4 votes

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   0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

6. PDFMaker Add-in causes Title: Failed error from MS Word 2016

   An accessible MS Word 2016 docx, saved as a PDF with the Adobe PDFMaker Add-in enabled, creates a PDF when Accessibility Checked with Acrobat Pro 2017 results in a Title: Failed error. The same MS Word PDF created after disabling the PDFMaker Com Add-in no longer results in the Title:Failed error.

   The Title: Failed error caused by PDFMaker is easily corrected by clicking "Fix it" in acrobat pro, but the document already has a title and this step should not be necessary. It's better to disable PDFMaker which is installed as part of Acrobat Pro 2017.

   Please fix PDFMaker.

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   3 votes

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   0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Thank you for your bug report. Unfortunately, we are unable to address this problem due to other high priority backlog items.

   Thanks
   Tanvi

7. Combine/Create PDF error

   I am trying to combine multiple documents into one PDF using Adobe Acrobat Pro DC. I have tried using Create PDF as well as Combine Files and continue to get the same problem no matter what I try. I upload 4 documents, and when I click "combine", all files are changed to the first document that was chosen to be uploaded. So, I end up with one PDF with 4 of the same document instead of one PDF with 4 different documents.

   This does not happen when I create a portfolio, but a portfolio cannot be used in my situation.

   Thank you.

   I am trying to combine multiple documents into one PDF using Adobe Acrobat Pro DC. I have tried using Create PDF as well as Combine Files and continue to get the same problem no matter what I try. I upload 4 documents, and when I click "combine", all files are changed to the first document that was chosen to be uploaded. So, I end up with one PDF with 4 of the same document instead of one PDF with 4 different documents.

   This does not happen when I create a portfolio, but a portfolio cannot be used in my situation.

   … more

   3 votes

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   1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

8. Include slug area when exporting an interactive PDF

   Please add option to include slug area when exporting an interactive PDF from InDesign like there is when exporting a print PDF.

   3 votes

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   1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

9. Application Errors

   Getting reports from multiple users that when creating PDF's that the application crashes. THey have dealt with this issue but as work has picked up the issue needs to get resolved. Below are two sets of crash logs from Event Viewer:

   Faulting application name: Acrobat.exe, version: 15.6.30306.25331, time stamp: 0x58dbf189
   Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
   Exception code: 0xc000041d
   Fault offset: 0x081c6c10
   Faulting process id: 0x8688
   Faulting application start time: 0x01d32c9f568ea265
   Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
   Faulting module path: unknown
   Report Id: 97362a04-9892-11e7-80fc-00155d011607
   Faulting package full name:
   Faulting package-relative application ID:

   And

   Faulting application name: Acrobat.exe, version: 15.6.30306.25331, time stamp: 0x58dbf189
   Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
   Exception code: 0xc0000005
   Fault offset: 0x081c6c10
   Faulting process id: 0x8688
   Faulting application start time: 0x01d32c9f568ea265
   Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
   Faulting module path: unknown
   Report Id: 95e3462b-9892-11e7-80fc-00155d011607
   Faulting package full name:
   Faulting package-relative application ID:

   TIA

   Getting reports from multiple users that when creating PDF's that the application crashes. THey have dealt with this issue but as work has picked up the issue needs to get resolved. Below are two sets of crash logs from Event Viewer:

   Faulting application name: Acrobat.exe, version: 15.6.30306.25331, time stamp: 0x58dbf189
   Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
   Exception code: 0xc000041d
   Fault offset: 0x081c6c10
   Faulting process id: 0x8688
   Faulting application start time: 0x01d32c9f568ea265
   Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
   Faulting module path: unknown
   Report Id: 97362a04-9892-11e7-80fc-00155d011607
   Faulting package full name:
   Faulting package-relative application ID:

   And

   Faulting application name:… more

   3 votes

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   0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

10. Unable to view Portfolio PDF online or in email.

    When you combine PDFs containing signatures they are saved as a portfolio. When sending the PDF file it is not accessible within the email document itself nor directly from the downloaded tab. All you see is a giant "Get Adobe Reader " icon. It's confusing since I have Adobe Reader...apparently you have to go to your download folder, right click on PDF file and select "open with" Adobe Reader in order to access it. But then you can only view combined files individually and not as a whole. This doesn't work for our use as three or more people need to access the file; we have thousands of files to handle, and this "glitch" is not compatible for seamless workflow. Previous version of Acrobat were much more user-friendly and allowed us flexibility of file management...this is no longer the case.

    When you combine PDFs containing signatures they are saved as a portfolio. When sending the PDF file it is not accessible within the email document itself nor directly from the downloaded tab. All you see is a giant "Get Adobe Reader " icon. It's confusing since I have Adobe Reader...apparently you have to go to your download folder, right click on PDF file and select "open with" Adobe Reader in order to access it. But then you can only view combined files individually and not as a whole. This doesn't work for our use as three or more people need… more

    3 votes

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    5 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case as this is as designed behavior as Portfolios can only be viewed in Acrobat or Reader.

11. Allow right-click option to "Save here" or "Choose other location"

    Upon selecting a file or multiple files in a folder to convert to PDF, the right click menu should provide the option to either "Save here (or "save in same location" OR "Choose other file location".

    3 votes

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    0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

12. Combining PDF documents results in unprintable characters

    Problem: when combining multiple PDF files into one PDF, the result will be a variety of unprintable characters.
    1) EACH individual PDF file appears fine (both on the screen and when printed). There are NO unprintable characters within the PDF.
    2) CAN combine say 5 to 15 PDF files. All Fonts & characters appear fine (within the combined PDF). WILL also print OK. NO unprintable characters.
    3) Now try to combine about 35-60 PDF files into ONE PDF file (NOT good). The COMBINED PDF will display on the SCREEN unprintable characters (€ = square box) on nearly every page!
    Occurs RANDOMLY throughout many of the pages.
    4) Fonts are Arial & Verdana. All Arial fonts show as embedded. Only the Verdana BOLD shows as not embedded (but it is a system font, so who cares).
    5) REMEMBER: EVERY individual PDF will appear OK & Print OK.
    SMALL numbers of combined PDF's will appear OK & Print OK.
    ONLY when many PDF's are combined does this problem appear!!
    6) Happens to multiple people in our office environment. All running Windows 10 (with latest patches), and Acrobat Pro XI (11.0.20)
    7) This is NOT a printer problem!!!!
    You can see all the square boxes on the SCREEN when viewing the "combined" PDF files.
    8) Plenty of system memory. Plenty of Hard drive space.
    9) CAN you FIX it! (say YES Adobe CAN!!!)

    Problem: when combining multiple PDF files into one PDF, the result will be a variety of unprintable characters.
    1) EACH individual PDF file appears fine (both on the screen and when printed). There are NO unprintable characters within the PDF.
    2) CAN combine say 5 to 15 PDF files. All Fonts & characters appear fine (within the combined PDF). WILL also print OK. NO unprintable characters.
    3) Now try to combine about 35-60 PDF files into ONE PDF file (NOT good). The COMBINED PDF will display on the SCREEN unprintable characters (€ = square box) on nearly every page!
    Occurs… more

    3 votes

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    2 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

13. Adobe Acrobat DC Saving Garbled text from Word

    I have a new installation of Adobe Acrobat DC. When I tried to save a word doc as a PDF the text was garbled -overlapping, uneven spacing. I tried to fixes suggested when I googled the problem to no avail. What am I missing?

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    1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

14. Bug: Can only create one PDF from AutoCAD before system hangs

    Anybody else having the same issue? This is happening on all 3 of our computers so it is not an isolated problem.

    2 votes

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    2 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

15. docx no longer recognized

    I purchased 3 licenses of Adobe Pro DC for use in my office. They were each installed on different computers(all windows 10 up to date, newest version of Microsoft office). We needed the software to convert word documents to PDF for upload to our new EMR system. All three worked great at first. Then all of a sudden two of the programs stopped recognizing docx. The word documents had not changed, were all in the same docx format! The third license was and still is working, unless I try to log in from a different computer to that license, then it won't recognize docx on the new computer. We have spent 5 plus hours of payroll time on the phone with Adobe tech support and still have no resolve, in fact we were told the problem was our word program. We have uninstalled and reinstalled both Adobe Pro DC and word. This has not resolved the issue. We have uninstalled, defragged, disc cleaned and reinstalled, issue still not resolved. At this point I just want a refund of the over 500 dollars in licenses I purchased!

    I purchased 3 licenses of Adobe Pro DC for use in my office. They were each installed on different computers(all windows 10 up to date, newest version of Microsoft office). We needed the software to convert word documents to PDF for upload to our new EMR system. All three worked great at first. Then all of a sudden two of the programs stopped recognizing docx. The word documents had not changed, were all in the same docx format! The third license was and still is working, unless I try to log in from a different computer to that license, then… more

    2 votes

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    2 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

16. Disable Document Cloud

    Converting a PSD to a PDF file takes forever because of the completely unnecessary detour via Document Cloud.
    Besides of serious privacy and security issues, it's just insane to upload a PSD from my harddrive, just to download it again and create a PDF, which is again saved on my harddrive.
    it would be alright if it would work, but more often than not it just stops the progress bar while "uploading". Even if it works, it takes ages!

    Please make an EASY OPTION (like a buton) to disable the Document Cloud.

    Sincerely,
    Everyone!

    2 votes

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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

17. not able to combine files

    Hi there,

    I can't combine files. When I add files to combine the page is just going blank. When I press 'combine' button it does click but it doesn't combine the files. How can I fix it?

    •  

    2 votes

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    0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

18. Can not create from EMF file

    • Windows 10
    • Acrobat DC Continious 2019.008.20074

    I attempted to use the EMF file as the original file for PDF creation, but it can not be processed as unsupported.
    In the file type of the file dialog, the EMF file is displayed, but it may not be done.
    It was done before updating.
    The same file can be opened in Illustrator.

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    2 votes

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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    That is an intended behavior. You can however, right-click on the EMF file from the explorer and click on Convert to Adobe PDF.

    Thanks
    Tanvi

19. [BUG] Saving email as a new PDF through outlook addin doesn't include PDF attachment that was attached to the email.

    cant find version of outlook. sorry! wish i had more for ya

    https://imgur.com/a/4HxDCtS

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    3 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

20. Mojave bug: Images that used the "change color" feature are exporting strange

    When exporting PDFs from Powerpoint for Mac in Mojave, images are not consistent with what it looks like in PPT. This images was turned to greyscale and now it has a grey "abc" when it should be white.

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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi