Application Errors
Getting reports from multiple users that when creating PDF's that the application crashes. THey have dealt with this issue but as work has picked up the issue needs to get resolved. Below are two sets of crash logs from Event Viewer:
Faulting application name: Acrobat.exe, version: 15.6.30306.25331, time stamp: 0x58dbf189
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x081c6c10
Faulting process id: 0x8688
Faulting application start time: 0x01d32c9f568ea265
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
Faulting module path: unknown
Report Id: 97362a04-9892-11e7-80fc-00155d011607
Faulting package full name:
Faulting package-relative application ID:
And
Faulting application name: Acrobat.exe, version: 15.6.30306.25331, time stamp: 0x58dbf189
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x081c6c10
Faulting process id: 0x8688
Faulting application start time: 0x01d32c9f568ea265
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
Faulting module path: unknown
Report Id: 95e3462b-9892-11e7-80fc-00155d011607
Faulting package full name:
Faulting package-relative application ID:
TIA
Anonymous
shared this idea
We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi