37 results found

1. Highlighting doesn't print

   In previous versions, I could highlight text and the highlighting would print when the document was printed. Now it does not.

   6 votes

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   Need Info  ·  2 comments  ·  Printing  ·  Delete…  ·  Admin →
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2. Add option to print using system dialog by default

   In my office we have user codes we use when printing. The code is saved into the print driver of each user. When printing from Adobe we are forced to click "properties" before every print, even if we don't need to make any setting changes. If you do not click properties, the user code embedded into the driver is not sent with the print job and it fails with an authentication error at the printer. This is a common problem with many applications. Google Chrome has added the ability to turn off their print preview, and it has solved the issue. MS Edge is useless to me because of this problem. Please add this functionality.

   In my office we have user codes we use when printing. The code is saved into the print driver of each user. When printing from Adobe we are forced to click "properties" before every print, even if we don't need to make any setting changes. If you do not click properties, the user code embedded into the driver is not sent with the print job and it fails with an authentication error at the printer. This is a common problem with many applications. Google Chrome has added the ability to turn off their print preview, and it has solved the… more

   5 votes

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   Need Info  ·  Ritesh (Adobe) responded

   Hi Drew,

   Thank you for reporting this bug. Could you clarify what difference does clicking on “Properties” button makes?

   Also please mention the printer driver and printer model your are using.

   Regards,
   Ritesh

3. Bug. My colors in acrobat are now off per an update today.

   Output preview is off. Important for checking color accuracy

   4 votes

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   Need Info  ·  Ritesh (Adobe) responded

   HI Chuck,

   Thank you for reporting this bug. Please provide the following details:
   1. Is this happening with all PDFs or just one?
   2. Please provide a sample PDF with which this issue is happening
   3. Screenshot of print dialog with preview

   Regards,
   Ritesh

4. unable to print any pdfs to printers

   I'm unable to print any pdf files from Acrobat DC to the local network printers. I receive errors: "the document could not be printed" and "an error occurred while printing the document". I am able to print to the printers from other programs. I've been able to print pdfs from Acrobat DC to printers in the past.

   5 votes

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   Need Info  ·  3 comments  ·  Printing  ·  Delete…  ·  Admin →
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5. Adobe PDF on Chrome and highlighting problem in Acrobat Pro DC

   When printing from Chrome on Windows with Adobe PDF and then trying to highlight it in Acrobat Pro there is some strange problems. IT marks much more than it should. Se added examples.
   AdobePDFchrome.pdf is printed with Adobe PDF and the Builtinchrome.pdf is printed with the built-in PDF in chrome.
   In both files I have highlighted only the text DC but only the Built-In for chrome shows it correctly?

   Data: Chrome Version 68.0.3440.106 (Officiell version) (64 bit)
   Acrobat Pro DC 2018-011-20058

   2 votes

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   Need Info  ·  diwjoshi responded

   Hi Marko,

   Thank you for sharing this issue with us. We would like to know few more things :

   1. Is this issue happening every time you highlight a document printed by Adobe PDF?
   2. Is it working fine if we highlight any local PDF file?
   2. Have you tried updating Acrobat Pro and Chrome to the latest version?
   3. Please share the sample pdf files.

   We have tried but unable to reproduce it with the latest Chrome(71.0.3578.98) and Acrobat Pro (2019.010.20064).

   Thanks,
   Swapnil Srivastava

6. Acrobat Pro DC on Mac OS High Sierra--restore the Print to PDF option.

   Acrobat Pro DC on Mac OS High Sierra--restore the Print to PDF option. Your product is useless to me without it.

   2 votes

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7. I cannot print to Adobe pdf. Also, says can't find license...

   Refuses to print to pdf. Also states cannot find license, though the adobe apps work fine.

   2 votes

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8. Adobe Acrobat Pro DC Printing too Many Copies

   Acrobat is printing the square of however many copies I ask it to print. So, if I print 2 copies, Acrobat actually prints 4. If I print 4 copies, Acrobat prints 16, etc. I am running it on a Mac mini and my printer is an HP LaserJet Pro 400. I have tried turning off the computer & printer, with no success. It is still doing the same thing.

   2 votes

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9. Printing locally from Adobe Acrobat Pro DC has never worked despite multiple "fixes"

   I have CC full suite and from the day I had to install Adobe Acrobat Pro DC I have been unable to print locally from any open PDF. I have tried multiple fixes. I have uninstalled and reinstalled several times. I've updated the printer drivers and had my IT support look at it. And now that this program is embedded in everything, I can't event go back to Acrobat XI. If I'm lucky I can export the PDF as an image or word document and print from there, but if I'm looking at document that's large that is just simply not a valid workaround. In this day and age, this shouldn't even be an issue

   I have CC full suite and from the day I had to install Adobe Acrobat Pro DC I have been unable to print locally from any open PDF. I have tried multiple fixes. I have uninstalled and reinstalled several times. I've updated the printer drivers and had my IT support look at it. And now that this program is embedded in everything, I can't event go back to Acrobat XI. If I'm lucky I can export the PDF as an image or word document and print from there, but if I'm looking at document that's large that is just simply… more

   17 votes

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   Need Info  ·  Ritesh (Adobe) responded

   HI Ginger,

   Please provide the Acrobat / Reader version installed on your system. Also provide a sample PDF document on which you have observed this issue.

   Thanks
   Ritesh

10. Two-sided printing does not work with Acrobat Pro and HP OfficeJet 8710

    I have spent the past few months troubleshooting with HP Technicians and have determined that there is a bug when trying to print double-sided documents in Acrobat Pro (DC) using a HP OfficeJet 8710 printer on a Mac. The documents print reverse meaning that for a 3-page document, pages 2 and 3 print double-sided on one sheet of paper while page 1, prints separately. This does not occur with any other HP printers

    16 votes

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    Need Info  ·  Ritesh (Adobe) responded

    Hi,

    Please provide the following information to reproduce the issue at our end:
    1. Your OS version
    2. Installed Acrobat/Reader version
    3. Printer drivers and model
    4. Sample PDF document on which you have observed this issue.

    Thanks
    Ritesh

11. cannot print keep getting Plug-in Failure. No way to figure it out. This sucks.

    I cannot print my bank statements. I keep getting grey window "Plug-in Failure". No way to figure it out. Something to do with webkit64...keychain access, blah blah... I click on always accept, nada... and nothing I have tried works...This sucks, because I can print other PDFs just fine, even tho that annoying pop-up window always appears...(see image attached). I am running mac SIERRA OS X 10.12.4

    •  

    2 votes

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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Can you tell us exact steps you are doing to print the PDFs?
    Are you printing from Acrobat or Reader?

    Thanks
    Tanvi

12. We are unable to create custom paper size to print to pdf files from Autocad Design Review 14

    We are unable to create custom paper size to print to pdf files from Autocad Design Review 14. Paper sizes needed are 12in by 300in or larger

    2 votes

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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Are you still facing this issue?

    Thanks
    Tanvi

13. This product will not operate a printer.

    This product will not operate a printer. There needs to be a print option that works.

    12 votes

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    Need Info  ·  Ritesh (Adobe) responded

    Hi,

    You can use this email address to send the PDF file: rite@adobe.com

    Also If you could, please also attach the snapshots of printed documents with contains “codes at the top or bottom”.

    Have you tried a different printer?

    Regards,
    Ritesh

14. cannot print single pages when in comparison mode

    Cannot print single pages when in comparison mode; only prints the summary page. It would be helpful to print single pages so I have a record of what still needs to be fixed in my document, since you cannot save the newer doc version as a separate document with notes intact. At least I would have a hardcopy to refer to.

    2 votes

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15. Inability to file pdf files in alphabetical order

    I have recently upgraded my Mac operating system to Mac OS High Sierra version 10.13.1. Since doing this, I am unable to use the Mac Finder in alphabetical order to drag and drop / file pdf's from Adobe Acrobat Pro onto my Mac flash storage (the folders are no longer in alphabetical order and are displayed in a random mixed order). The same applies when you print to pdf and then try and file on Finder.

    I would note that Finder itself accessed directly (i.e. not through Adobe) works as it is designed to and you can select any of the various filing options (by name, kind, application, etc.).

    I spoke with Apple support in Greece and they indicated this this was an Adobe problem (see attached file)

    Many thanks,

    Mike Stricker

    I have recently upgraded my Mac operating system to Mac OS High Sierra version 10.13.1. Since doing this, I am unable to use the Mac Finder in alphabetical order to drag and drop / file pdf's from Adobe Acrobat Pro onto my Mac flash storage (the folders are no longer in alphabetical order and are displayed in a random mixed order). The same applies when you print to pdf and then try and file on Finder.

    I would note that Finder itself accessed directly (i.e. not through Adobe) works as it is designed to and you can select any of… more

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    2 votes

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    Need Info  ·  Pratyush Dhoundiyal responded

    Hi,
    How files/folder are sorted in any finder window is solely the business of your operating system and not Actobat. Are you facing this just with Adobe PDFs?

16. Distiller’s font handling genrates errors not honoured by ‘stopped’

    Distiller XI Pro 11.0.20 (28/03/2017), and many previous versions, crash “… /Font resourceforall”. Try the following code:

    %!PS
    (*) {
    /FontName exch def FontName = {FontName cvn 48 selectfont} stopped pop
    } 65535 string /Font resourceforall

    crashes with:

    %%[ Error: invalidaccess; OffendingCommand: def ]%%

    without the “{…} stopped” construct it crashes with:

    NanumPen
    %%[ Error: invalidfont; OffendingCommand: findfont; ErrorInfo: CharOffsets –
    and some non-ASCII characters.

    This problem started in about 2013, after an ‘upgrade’ to the Mac OS somehow altered something about fonts. Please could Distiller’s font handling be improved, even if only to honour ‘stopped’.

    (There are about 2½k fonts on my computer. I had a PostScript program that would print an example line of type of each. That no longer works. Please could it.)

    Distiller XI Pro 11.0.20 (28/03/2017), and many previous versions, crash “… /Font resourceforall”. Try the following code:

    %!PS
    (*) {
    /FontName exch def FontName = {FontName cvn 48 selectfont} stopped pop
    } 65535 string /Font resourceforall

    crashes with:

    %%[ Error: invalidaccess; OffendingCommand: def ]%%

    without the “{…} stopped” construct it crashes with:

    NanumPen
    %%[ Error: invalidfont; OffendingCommand: findfont; ErrorInfo: CharOffsets –
    and some non-ASCII characters.

    This problem started in about 2013, after an ‘upgrade’ to the Mac OS somehow altered something about fonts. Please could Distiller’s font handling be improved, even if only to honour ‘stopped’.

    (There are about 2½k… more

    2 votes

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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Are you still facing this issue with Acrobat DC?

    Thanks
    Tanvi

17. Bug in printing certs after update

    I cannot print my certificates from Acrobat now. I have to move to word to print each page with a boarder. This started with the update. I print many certs a day and this takes far more time and changes the font. If it does not have a boarder I can print. This is frustrating and a waste of time. I did not have this problem before.

    2 votes

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    Need Info  ·  mrraj@adobe.com responded

    Hi Tracy,

    Sorry for inconvenience caused, we have fixed few print issue in recent patch (19.008.20074). Please check your Acrobat is updated. You can update by opening the application (Acrobat/Reader) and going to Help > Check for Updates.
    If you still face the issue, please share few detail to narrow down the issue:
    1. What error are you getting while printing? Is some data is missing from Print output.
    2. What is the printer/Driver you are using?
    3. What kind of boarder does the file contain? If possible please share/send sample file on mrraj@adobe.com

    Thanks in advance,

    Best Regards,
    Mridula Raj

18. Characters in symbol font (eg =) are not printed clearly or sometimes are not printed at all!
    2 votes

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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Can you share following details:

    Which version of Acrobat/Reader are you using?
    Which printer and what printer settings?
    Steps for printing the file?

    Can you share a test file with us via Document Cloud or Dropbox link?

    Thanks
    Tanvi

19. Printing larger (A4) documents to Letter size paper issues.

    Just updated to the new version (19.008.20071) as of yesterday and noticed when printing a larger document (A4) and have it "Shrink Oversized Pages" to print onto a letter size paper, it will print as if correctly but cuts off the top "inch" of the actual printed text as if that was the end of the page, in which it can still print in that section, but the scaling down process is somehow bugged out.

    2 votes

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    Need Info  ·  Ritesh (Adobe) responded

    Hi Ryan,

    Thank you for reporting this issue. Please provide the following details for us to reproduce the issue at our end:
    1. Printer driver and model details
    2. Is this issue happening with a single document or all PDFs?
    3. Sample PDF with which you are experiencing this issue.

    Regards,
    Ritesh

20. When i print my signed documents they come out blank

    none of my pdfs are printing they are coming out blank

    2 votes

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    Need Info  ·  AdminGaurav Sharma (Software Engineer, Adobe) responded

    Hello,

    Please let us know the Acrobat version details.

    Regards,
    Gaurav